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BRM and Service Portfolio Management - The Key to Changing the Role of IT

ITIL describes Business Relationship Management as "A Role responsible for maintaining the relationship with one or more customers. This role is often combined with the Service Level Manager Role" So what is that Role? Obviously the key word here is relationship which is a break away from the traditional techno-focused...

Tags: Role, Information Technology, Relationship, Portfolio Management, BrightTALK, ITIL, Strategy, Process Improvement, Personal Finance, It Services, Management, Quality, Business Operations

Webcasts 2009-01-29

Making the Case for a General Ledger for the IT Service Portfolio

The CIO needs comprehensive and accurate financial information about IT services in order to have a meaningful dialogue with the Business in terms it understands. Just as the CEO discuss company results and strategies using facts and figures from financial systems; the CIO also needs financial insight into IT Services....

Tags: IT Services, Financial, Information Technology, BrightTALK, Strategy, Financial Accounting, Management, Finance

Webcasts 2009-01-29

Additional Resources

Burton Group study reveals enterprise social networking priorities

Burton Group principal analyst Mike Gotta recently published the first of six parts of his Enterprise Social Networks Field Research Study. The study aims to determine whether or not social networking has reached critical mass within the enterprise or if the concept is merely buzz. The first...

Tags: Burton Group, Network, Social Networking, Online Communications, Marketing, Advertising & Promotion, Jennifer Leggio

Blog posts 2009-03-24

Titanic security battles in the cloud - live interview with Eva Chen, CEO of Trend Micro

This Thursday morning at 11am PST I'll be talking live with Eva Chen, CEO and co-founder of Trend Micro about the complex world of security in the cloud. The FBI estimates that highly sophisticated criminal gangs are using a variety of high tech exploits to steal more money than the...

Tags: Federal Government, Government, Management, Security, Strategy, Tom Foremski, Trend Micro Inc.

Blog posts 2009-01-28

Vote and then come to the free virtual virtualization summit

I wish I could vote but I'm not yet a citizen. Once you've voted please check out the online virtualization summit I've been helping to pull together which runs throughout the day. It's a great lineup and registration is free. It's the first time I've been involved...

Tags: Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Tom Foremski

Blog posts 2008-11-03

Sorting through the promises of virtualization

Virtualization is more than just a buzz word, it is a real technology and it is already making data centers far more efficient, productive, and agile. And not to mention greener. But sorting through the promises of virtualization is a headache. Where are the best...

Tags: Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Tom Foremski

Blog posts 2008-10-31

Ten leading platforms for creating online communities

Ten leading platforms for creating online communitiesTen leading platforms for creating online communitiesJust an editing note: You have Drupal listed as #3, so you have two #3's on the list. Feel free to delete this after correcting.RE: Ten leading platforms for creating online communitiesWhy did you choose not...

Tags: Social networking, Ning.com, leading platform, online community, IBM Corp.

Discussion threads 2008-09-04