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- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul
- Discussion threads 2009-11-23
- PR Google Wave: When opportunity meets overkill
- Common Sense and Good MannersJennifer ? just as desktop publishing made it easy to produce really bad newsletters, social media enables lazy or inept PR people to pollute ?In? boxes and social sites. Technology evolves and methods change, but common sense and good manners never go out of style. Peter...
- Tags: Enthusiastic Employee, POM Wonderful, public relations, Google Inc., social media
- Discussion threads 2009-10-21
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg
- Blog posts 2009-09-28
- Live: Cisco Live Blogger Meetup
- Warning: This is a live blog. Words may be misspelled. Sentences, incomplete. But the photos will be plenty, so you can't be mad either way. Cisco Live is the ultimate networking event; literally, physically, and socially. Engineers from all over the globe have...
- Tags: Meetup, Event, Cisco Systems Inc., Blogger, Cisco Live, Blogging, Internet, Andrew Mager
- Blog posts 2009-07-01
- Is Twitter Social CRM? Nope.
- Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM. Jeremiah did it in his wildly popular Web Strategist blog here and Brian did it in his very good PR 2.0 Blog here. While Jeremiah's argument is...
- Tags: Twitter, CRM, Jeremiah Owyang, Social CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-03-23
- SXSWi - party like its 2009
- Prior to SXSWi I was asked goodness knows how many times if I was likely to be there. I said the same thing to all comers: 'I don't get it. I don't see the point. Waste of time.' Much against my advice, at least one SAP...
- Tags: Innovation, Austin, Enterprise, SXSWi, Drunkenness, Breakthrough Innovation, Leadership, Strategy, Management, Dennis Howlett
- Blog posts 2009-03-18
- Blogging About Twittering. Twittering About Blogging.
- Brian Solis over at TechCrunch says 140-character twitters are taking away authority from blogs. The post takes 8,819 characters to explain. by Tom Steinert-Threlkeld
- Tags: Blogging, Internet, Tom Steinert-Threlkeld
- Blog posts 2009-03-10
- Zappos CEO: transparency helped employees during layoffs
- Just under two weeks ago Zappos.com, the online shoe retailer, very publicly laid off nearly 8 percent of its workforce. The truth is, the company didn't intend for everything to be so public. It just was, due to the social media darling's corporate culture of transparency. Is...
- Tags: Layoff, Employee, Twitter, Zappos.com, Public Relations, Workforce Management, Marketing, Corporate Communications, Human Resources, Jennifer Leggio
- Blog posts 2008-11-17
- The 'Social Media' Conundrum
- I'm fascinated by '30's depression era attempts to foster business innovation, not least because of the financial challenges that seem likely to dominate our coming years. Surprisingly I've found The Rotary International Club is in many ways a precursor to the looser social media movement which has been a feature...
- Tags: Marketing, Social Media, Brian, Oliver Marks
- Blog posts 2008-10-01
- A peek into Silicon Valley and beyond . . .
- I enjoy being a journalist and reporting on the business and culture of Silicon Valley. Most of my reporting is done the traditional way, with a notepad and pencil. Increasingly journalists have to do more, carry a camera, do podcasts, run video. Software engineers have to...
- Tags: Silicon Valley, Tom Foremski, Journalist, Video, Corporate Communications, Marketing
- Blog posts 2008-08-26
- Mulling the impact of new Reg FD guidance
- Mulling the impact of new Reg FD guidanceThe press release isn't dead, it's evolvingIt's just one ruling, albeit one that caused people to sit up and listen because the SEC is not usually thought of as progressive or flexible. The bad news for the "death of the press release" kids...
- Tags: Blogging, new Reg FD guidance, Reg FD guidance, Reg FD
- Discussion threads 2008-07-31
- Facebook gets serious about app quality
- Facebook at its F8 developer powwow had a bevy of announcements that garnered interest, but among the most notable were its efforts to improve the quality of applications on the social networking site. First, the brief recap of Facebook's news (statement, Steve O'Hear's takeaways, Webware and Techmeme...
- Tags: Facebook, Larry Dignan
- Blog posts 2008-07-24
- The poverty of enterprise 2.0 and social media
- The poverty of enterprise 2.0 and social mediaMaybe the root problem is......The seemingly total inability to spell or proof read? This blog is unreadable on its face apart from the blather of whatever the argument might be -- "argingerging," "ligs anogs," "chaineasinleasing hhuge," "Onoblem. Onlat can retrocan." Is this insider...
- Tags: poverty, social media, Enterprise 2.0, collaboration, incoherence, information technology
- Discussion threads 2008-04-16
- The poverty of enterprise 2.0 and social media
- Over the last few months I've been listening with growing alarm at the claims made for enterprise 2.0 and social media. Or rather the lack of claims coupled to an incredible amount of posturing. What concerns me greatly is that in the mad rush to all things X2.0, we seem...
- Tags: DNA, Network, Social Media, Enterprise 2.0, CXO, Social Networking, Biotechnology, Online Communications, Marketing, Advertising & Promotion, Dennis Howlett
- Blog posts 2008-04-16
- My top picks from Demo 08
- After two days of immersion in 6-minute product pitches from 77 companies, my head is still spinning from Demo 08. Like a centrifuge some of the material is coalescing, demos floating to the surface, which I presume are those that struck me as worthy of more than a passing glance....
- Tags: Collaboration, Performance, Network, Ribbit, Video, StackSafe, LiquidPlanner, Delver, Circos, Asankya, Corporate Communications, Marketing, Dan Farber
- Blog posts 2008-02-01
- Docstoc for law school (a.k.a. today's young whippersnappers don't know how good they have it!)
- My goodness. Check out the impressive array of law school outlines and other law school and bar exam resources being amassed at Docstoc. Aside from being incredibly useful, my favorite thing about this service is its built in Creative Commons licensing. A perfect...
- Tags: Law School, Advertising & Promotion, Marketing, Denise Howell
- Blog posts 2008-01-30
- The Crunchies: And the winners are...
- Last night the San Francisco Web 2.0 crowd filled the high society Herbst Theatre for the Crunchies, a people's choice award program hosted by my friends from TechCrunch, GigaOm, Venture Beat and ReadWriteWeb. You can watch a replay of the event here, courtesy of Mogulus. The...
- Tags: Start-up, Corporate Communications, Advertising & Promotion, Marketing, Dan Farber
- Blog posts 2008-01-19
- Office 2.0 Conference - an iPhone for every attendee
- I've been working with Ismael Ghalimi, Oliver Starr, and Brian Solis on developing a Mobility and Productivity track for the upcoming Office 2.0 Conference. We're still in the early planning stages in terms of content for that track but Ismael made a bombshell announcement yesterday that is tremendously exciting. Every...
- Tags: Productivity, Mobility, iPhone, Events
- Blog posts 2007-07-26
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