<![CDATA[brian roberts Resources | ZDNet]]> en-us <![CDATA[Comcast CEO kinda, sorta gets there are "horrific" customer service problems]]> Wed, 28 Nov 2007 06:32:25 -0800 CMCSA CMCSA <![CDATA[Attack of the empowered consumer]]> Mon, 04 Apr 2005 15:29:40 -0700