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- Comcast CEO kinda, sorta gets there are "horrific" customer service problems
- In a just-posted interview by FORTUNE magazine writer Stephanie Mehta,Ă‚Â Comcast CEO Brian Roberts is asked whether or not he realizes that his company has a "horrific" reputation for customer service. At the least, Roberts' answer shows that he is not in denial....
- Tags: Customer Service, Brian Roberts, Comcast Corp., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Russell Shaw
- Blog posts 2007-11-28
- Attack of the empowered consumer
- I spent this morning at the National Cable and Telecommunications Association confab in San Francisco, taking in the keynote panel [see a video clip] entitled "Attack of empowered consumer: Understanding new media markets." The first part of the session title is a typical Hollywood movie come-on, but the second part...
- Tags: advertisement, Brian Roberts
- Blog posts 2005-04-04
Additional Resources
- Free Content “Bad for the ConsumerÃ¢â‚¬Âť (Says Cable)
- WASHINGTON, D.C. -- You probably thought that the best thing about the Internet is that content of all kinds â€" from news to stock prices to TV shows â€" is free. But there is no such thing as free content. And don’t be surprised if by...
- Tags: Cable Company, Video, TV, Cable, Network Technology, Telecommunications, Personal Technology, Networking, Tom Steinert-Threlkeld
- Blog posts 2009-04-01
- Cable’s Conundrum: Does It Need Wireless?
- WASHINGTON, D.C. -- The iPhone has been the object of the creation of more applications than any other platform, Comcast chief executive Brian Roberts noted on stage today at the 2009 Cable Show. Now, Skype is available on the iPhone. Besides Skype, there are and will be...
- Tags: Phone, Wireless Phone, Wireless, Cable, Wi-Fi, Network Technology, Wireless And Mobility, Telecommunications, Personal Technology, Networking, Tom Steinert-Threlkeld
- Blog posts 2009-04-01
- WiMax saved: Sprint, Clearwire form joint venture; Google, Intel among backers
- Sprint and Clearwire have combined their WiMax businesses to form a new venture that will be focused on next generation broadband services. The company will be backed by $3.2 billion from the likes of Intel, Google, Comcast, Time Warner Cable and Bright House Networks. This new venture,...
- Tags: Google Inc., Clearwire Corp., Time Warner Cable Inc., Sprint Communications, Intel Corp., WiMAX, Wi-Fi, Wireless, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-05-07
- Comcast promises protocol-agnostic throttling
- News.com's Declan McCullagh has an interview with Joe Waz, Comcast's SVP for external affairs head PR honcho, about the surprising news that the cable company is talking to BitTorrent about ways to work together to fix the problem of P2P apps sucking up everyone's bandwidth. Photo by Declan The...
- Tags: Bandwidth, BitTorrent, Network, Comcast Corp., Internet, Productivity, Cable, Networking, Broadband Internet, Telecommunications, Personal Technology, Richard Koman
- Blog posts 2008-03-27
- Comcast CEO makes cable pitch
- Comcast cable subscribers will have several new products available by year's end. Among those announced in CEO Brian Roberts' Tuesday morning CES keynote speech in Las Vegas were 'AnyPlay,' which is being touted as the first portable DVR player. CNET News.com's Kara Tsuboi reports on the highlights of...
- Tags: Comcast Corp., News.com, CEO, DVR, Digital Video, Cable, Network Technology, Personal Technology, Home Entertainment, Telecommunications, Networking
- Videos 2008-01-09
- CES: On the Bloghaus Bus to Las Vegas
- I'm in Las Vegas for CES for most of this week. Here is a flavor of what it was like to be on the Podtech Bloghaus bus along with top bloggers such as Dan Farber, Robert Scoble, Luic Le Meur, Jeremy Toeman, Robert McLaws, plus Valerie Cunningham and many more....
- Tags: Consumer Electronics Show, CEO, Monster Cable, Blogging, Internet, Tom Foremski
- Blog posts 2008-01-06
- CES: 1.8 million square feet of gadgets
- I have arrived on the scene in Las Vegas, in preparation for joining the 140,000 people exploring the 1.8 million square feet of exhibit space inhabited by 2,900 companies. The festivities kick off tonight with a keynote by Bill Gates, who isn't expected to make any earth shattering announcements on...
- Tags: Consumer Electronics Show, CEO, Monster Cable, CNET TV, Federal Government, Government, Dan Farber
- Blog posts 2008-01-06
- Leaked Comcast memo: charges for formerly free service calls are coming
- According to an internal Comcast PowerPoint file received by the Consumerist website, Comcast is adopting a policy that beginning this month, will allow significantly more wiggle room for service technicans to charge for home visits that used to be free.Among the ch-ch-changes mentioned in the file, and then...
- Tags: General, Comcast
- Blog posts 2007-04-23
- Military knocking garage door remotes out for first-responder system
- The Marines are clashing with the very symbol of suburbia - the garage door opener, The Washington Post reports. Residents near Quantico Marine Base in Virginia are finding their openers no longer work. The Marines are using a frequency that is also used by some remote controls. The...
- Tags: Defense, Government technology
- Blog posts 2007-02-26
- Ted Stevens' forthcoming net neutrality "compromise" : what a joke
- Reuters reports that U.S. Sen. Ted Stevens (R-Alaska) will introduce a "compromise" Net Neutrality bill this week that would also create a complaint process through the FCC if consumers believe their access rights to Internet content were violated . The FCC would be empowered to hear...
- Tags: Comcast Corp., FCC
- Blog posts 2006-06-18
- 'Guilty' plea in largest-ever piracy case
- 'Guilty' plea in largest-ever piracy casefunny[i]"The pair, Ye Teng Wen, 30, and Hao He, 30.."[/i]When are these guys going to finally adopt more American sounding names, like Bob or George?When I attempt to say these dudes' names I feel like I'm attempting to speak while laughing and having a mild...
- Tags: Sales strategy, music industry, largest-ever piracy case, CD, piracy case, real name, plea, music, piracy
- Discussion threads 2006-04-03
- Fee-happy broadband cable shows its true "net neutrality" colors
- As the U.S. Senate Commerce Committee held hearings about net neutrality yesterday, it's worthy to note that cable broadband service providers have been strangely noncommittal about their feelings on the issue.Net neutrality is the principle that high-speed Internet service providers should not charge- and not be allowed to charge...
- Tags: Net Neutrality
- Blog posts 2006-02-08
- Broadband monopolists: please don't enact VoIP port-block rules
- Now, telco and cable broadband providers are telling anyone within shouting distance that the FCC need not impose rules prohibiting these companies from port-blocking access to competing VoIP services.The gist of this argument, near as I can tell, is that if we tried to do this, consumers would hate us...
- Tags: VoIP
- Blog posts 2005-08-12
- Pricey Comcast VoIP headed to Boston, Hartford
- Boston and Hartford will be Comcast's next two markets for its Comcast Digital Voice product. That's according to Comcast CEO Brian Roberts, who made the announcement yesterday in a public forum in Philadelphia. Not uncoincidentally, that's Comcast' home base.Service costs a base $39.95. As I have said before, and many...
- Tags: Comcast Corp.
- Blog posts 2005-04-14
- PSP, high-speed networks to push media forward
- Entertainment and tech leaders look into the future of content deliveryHigh-powered panelists discuss the evolution of content delivery in the age of convergence and the empowered consumer at the National Cable & Telecommunications Association's annual conference in San Francisco. Panelists include Cisco Systems CEO John Chambers, DreamWorks co-founder Jeffrey Katzenberg,...
- Tags: Advertising & Promotion, network, Sony PlayStation Portable
- Videos 2005-04-04
- Google wants your video
- During a panel at NCTA today, Google co-founder Larry Page announced his company's latest experimental service: video on demand. Users will be able to upload videos, which Google will catalog, host, rank and distribute. Page said that video is more difficult to deal with (bandwidth demands, hosting costs, etc.) than audio podcasts, but that...
- Tags: Google Inc., video
- Blog posts 2005-04-04
- Not your everyday landmark case
- Not your everyday landmark caseJu$$$ticeIt is a true shame that all the institutions in this country have degenerated into ignoble crime centers. There is nothing left in this country that has any shred of honor or decency.Going after Oracle while giving Microsoft a free pass is like jailing Martha Stewart...
- Tags: Mergers & Acquisitions, Government, Litigation, Corporate law, Microsoft Corp., CRAPPLE, Oracle Corp.
- Discussion threads 2004-06-10
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