brian roberts

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Comcast CEO kinda, sorta gets there are "horrific" customer service problems

In a just-posted interview by FORTUNE magazine writer Stephanie Mehta,  Comcast CEO Brian Roberts is asked whether or not he realizes that his company has a "horrific" reputation for customer service. At the least, Roberts' answer shows that he is not in denial....

Tags: Customer Service, Brian Roberts, Comcast Corp., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Russell Shaw

Blog posts 2007-11-28

Attack of the empowered consumer

I spent this morning at the National Cable and Telecommunications Association confab in San Francisco, taking in the keynote panel [see a video clip] entitled "Attack of empowered consumer: Understanding new media markets." The first part of the session title is a typical Hollywood movie come-on, but the second part...

Tags: advertisement, Brian Roberts

Blog posts 2005-04-04

Additional Resources

Facebook gets serious about app quality

Facebook at its F8 developer powwow had a bevy of announcements that garnered interest, but among the most notable were its efforts to improve the quality of applications on the social networking site. First, the brief recap of Facebook's news (statement, Steve O'Hear's takeaways, Webware and Techmeme...

Tags: Facebook, Larry Dignan

Blog posts 2008-07-24

The evolution of search over traditional BI

The evolution of search over traditional BIIT / Operations Search and BIAh yes, the "democratization" of IT and data analysis. I think that it’s clear that the borders between search and BI are blurring and that business decision makers across every organization want instant access to the data that they...

Tags: Pricing, Tools & Techniques, Databases, SEARCH, cloud computing, business intelligence

Discussion threads 2008-07-22

Open Source VoIP: Asterisk or FreeSwitch?

Open Source VoIP: Asterisk or FreeSwitch?FreeSWITCH is a great choiceBrian's experience is not an isolated one. FS is starting to gain momentum as people realize just how much it can do and how well it can do it. Prior to the 1.0.0 release we saw a trickle of new users,...

Tags: Telephony, VOIP, open source, Asterisk, FreeSwitch

Discussion threads 2008-07-22

Open Source VoIP: Asterisk or FreeSwitch?

When the time came for a new PBX, Brian Snipes chose to do something a bit unconventional. The IT manager at law firm Hare, Wynn, Newell, and Newton LLP didn't purchase a commercial PBX, nor did he settle on the open source market leader,...

Tags: Phone, PBX, Attorney, FreeSwitch, Asterisk, Telephony, VOIP, Open Source, Telecom & Utilities, Networking, Telecommunications, Dave Greenfield

Blog posts 2008-07-22

Do we need to wipe the slate with x86?

Do we need to wipe the slate with x86?Toshiba Cell Laptop anyone?...[url=http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=laptops&articleId=9102518&taxonomyId=66&intsrc=kc_top]FYI[/url]Slap Yellow Dog Linux on it and you are good to go!Do we know if backwards compatibility is holding back......progress? Or is it just purists who would like to see legacy support end?Currently x86 outperforms US T2 in just...

Tags: Processors, UNIX, Operating systems, OPEN SOURCE, Real Bottom Line, Linux STILL, Linux architecture, Intel x86, Linux, slate

Discussion threads 2008-07-22

What's Crave-worthy at E3 2008?

It's a special off-site edition of Crave, where Brian checks out the latest games on the E3 show floor.

Tags: Floor, Edition, Games, Personal Technology, News

Videos 2008-07-21

Pulling money out of thin air. Or, why wind power should be a neighborly concern.

My mother and I chat a lot about different alternative energy options, mainly because she is lucky enough to live in Hawaii where solar hot water has been mandated for future construction. But one thing that has been ultra controversial on the Big Island has been wind power for the...

Tags: Alternative Energy, Wind Energy, Heather Clancy

Blog posts 2008-07-19

New hybrid delivery security architecture

Secure Computing's Ken Rutsky tells how to integrate Software-as-a-Service SaaS, virtualization and appliance security offerings to let users get exactly what they want. “In the past, CIOs deployed their own self-contained application architectures on their own servers and storage systems. This old model is giving way to a hybrid...

Tags: Appliance, Software, Software-as-a-service, Platform, Information Technology, Advantage, Hardware, Model, Service, Architecture, Organization, Delivery Security Architecture, IT Security Professional, Delivery Platform, Software As A Service (SaaS), Tools & Techniques, Cloud Computing, Security, Emerging Technologies, Management, CIO, SaaS, virtualization, IT appliances, service delivery, IT management, Ken Rutsky, Secure Computing

News items 2008-07-16

Activating the iPhone 3G

CNET.com's Brian Tong heads to the Palo Alto, Calif., Apple store to check out the crowds and see what's involved in the activation process.

Tags: Apple iPhone, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, News, brian tong, iphone 3G, apple, steve jobs, itunes, ipod

Videos 2008-07-11

Reports: You should have no trouble finding IT work

Reports: You should have no trouble finding IT workIgnores the effect of the H-1B program.Any employment gains have been sucked up by the H-1B and L-1 programs long ago.. (over a million plus in the last six years.Stagnant wages while inflation is runing amok, increased unpaid overtime, layoffs.. all are...

Tags: H-1B, Recruitment & Selection, job, job posting, information technology

Discussion threads 2008-07-09

Ticking bombs in enterprise land

I believe the enterprise software industry is heading for major problems. It started when I read Francine McKenna  where she talks about what she sees as a doomsday scenario for at least one of the Big Four audit businesses. Francine's focus is on questioning the effectiveness of current methods for...

Tags: Software, Audit, Francine, Tools & Techniques, Financial Accounting, Management, Finance, Dennis Howlett

Blog posts 2008-07-07

Apple caught neglecting iPhone security

If you're waiting on iPhone 2 to standardize your business on the awesome new device (yeah, I'll be on line to buy one), you might want to pay attention to the conspicuous absence of iPhone security patches over the last four months. As WaPo's Brian Krebs reports,...

Tags: Apple iPhone, Apple Inc., Krebs, Apple Mac OS X, Operating Systems, Security, Software, Apple Mac OS, Ryan Naraine

Blog posts 2008-07-03

News to know: Searching Silverlight; IE 8; Dell; Google vs. YouTube

Notable headlines: Mary Jo Foley: Microsoft: Silverlight content searchable, too Ryan Stewart: Brian Goldfarb talks about Silverlight 2 and Deep Zoom with Michael Cot LineRider releases a Silverlight 2 version Microsoft steps up self-policing of its OSI-approved source licenses ...

Tags: Apple iPhone, Security, Google Inc., Dell Computer Corp., Microsoft Silverlight, Mobile, YouTube Inc., Microsoft Internet Explorer, Microsoft Corp., Linux, UNIX, Keyboards, Operating Systems, Advertising & Promotion, Open Source, Software, Hardware, Peripherals, Marketing, Larry Dignan

Blog posts 2008-07-03

Brian Goldfarb talks about Silverlight 2 and Deep Zoom with Michael Coté

Coté just published a video of he and James interviewing Brian Goldfarb, Product Manager in Microsoft Developer division, about Silverlight 2 and the Deep Zoom functionality. Coté got the interview while at TechEd and there's some good stuff inside about possible use cases for the Deep Zoom technology. ...

Tags: Microsoft Silverlight, Corporate Communications, Marketing, Ryan Stewart

Blog posts 2008-07-02

Study: 637 million Google users surfing with insecure browser

According to a new study from researchers at Google, IBM and ETH Zurich, there are about 637 million Google users surfing the Internet with a vulnerable Web browser. Using data from Google search queries and security vulnerability aggregator Secunia, the study HTML or PDF found that a...

Tags: Google Inc., Mozilla Firefox, Apple Safari, Web Browser, Web Browsers, Internet, Ryan Naraine

Blog posts 2008-07-01

Tech, telecom join up to beat back trolls

Seeing as how patent reform has died on the vine, several tech and telecom companies are taking matters into their own hands, the Wall Street Journal reports. Scared by the NTP v Research in Motion case, in which the BlackBerry maker came perilously close to folding...

Tags: Patent, Troll, NTP, Telephony, Telecommunications, Networking, Richard Koman

Blog posts 2008-06-30

Debut of Hyper-V, departure of Gates usher in new era for Microsoft

Debut of Hyper-V, departure of Gates usher in new era for MicrosoftNot even Bill gates is happy with MicrosoftStrange that you should incessantly spin them as compelling..... or are you being adequately compensated (free money, not software)?Bill Gates Sends Angry Email to Microsoft http://www.lockergnome.com/digged/2008/06/25/bill-gates-sends-angry-email-to-microsoft/Wednesday, June 25th,...

Tags: Microsoft Windows, E-mail, Virtualization, cloud computing, Microsoft Corp., Hyper-V

Discussion threads 2008-06-27

Microsoft's geeks might miss Gates the most

Microsoft's geeks might miss Gates the mostBrilliance = Techie + Financial ManagerialI think one of the reasons Microsoft has been so succesful is that Bill Gates was adept not necessarily the best at both spectrums: the techie and the business side. Witness General Motors under the "Smith" bean counter tenure:...

Tags: Microsoft Windows, Recruitment & Selection, Mergers & Acquisitions, Microsoft Corp., Bill Gates

Discussion threads 2008-06-26