brent leary

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Brent Leary Expounds: The SMBs Rejoice

Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media,  is someone that I want to highlight on these pages.  Not that you need to come...

Tags: Salesforce.com Inc., Leader, Small Business, Small And Medium Business, CRM, Brent Leary, Maximizer Needs, Price Point, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-09-14

Social Plagiarism? Might Be, But SOOOO Stupid

Brent Leary is not only one of the more influential guys in the world of CRM but he is one of the nicest. He is a bright, insightful fun-loving and well-respected CRM guru who understands especially how the small business needs to use CRM and Social CRM.  He has a...

Tags: Campaign, Barack Obama, Social Media, Small Business, CRM, Brent Leary, LaFarce, Stevens, Dale Carnegie 2.0 President-elect Obama, Taxes, Web 2.0, Free Trade, Public Relations, Financial Planning, Finance, Internet, Marketing, Corporate Communications, Paul Greenberg

Blog posts 2008-12-30

Additional Resources

A List: CRM(ish) Reading Worth it.

Sorry to have dropped off the radar for awhile. I was on the road.  First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...

Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg

Blog posts 2009-09-28

Brent Leary Expounds: The SMBs Rejoice

Small Business CRMI happened to come across your article today and was somewhat dismayed by your comments regarding Salesforce.com's customer service. As the CEO of Commence Corporation a provider of CRM solutions to thousands of small to mid-size businesses I have very little interest in defending Salesforce.com about...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Sales force management, CRM, Salesforce.com Inc., customer service, small and medium business

Discussion threads 2009-09-16

News to know: Kanye West; Bing Visual Search; Quicken-Mint; Sprint; 802.11n, Intel

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Oliver Marks: Kayne West Influences Enterprise Social Business Strategy Mary Jo Foley: Microsoft Bing gets visual search; full...

Tags: Larry Dignan, IEEE 802.11n, Andrew Nusca, Mary Jo Foley, Sprint Communications, Sam Diaz, Intel Corp., Microsoft Windows 7, Microsoft Windows, Netbooks, Nettops & MIDs, Wi-Fi, Operating Systems, Software, Hardware, Wireless And Mobility

Blog posts 2009-09-15

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Enterprise 2.0 2009 Conference: Aggregate and Organize

I finally made it to Boston for the Enterprise 2.0 conference with my record intact. That record would be that I have NEVER in 15 years of flying to Boston a hundred times, NEVER, repeat again, NEVER been on time both ways.  This one was resolved quickly because my flight...

Tags: Paul Greenberg

Blog posts 2009-06-24

CRM Playaz: Episode #2: Twitterspeak; Plagiarism Just Doesn't Go Away

Oddly, to us, at least, Brent Leary and I got a great response to episode #1 of CRM Playaz.  Its actually become my top rated blog posting here ever. Well, that inspired us, and we were doubly inspired when Rand Schulman, industry veteran, raconteur and Chief Marketing...

Tags: Episode, CRM, Twitterspeak, Public Relations, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Corporate Communications, Software, Paul Greenberg

Blog posts 2009-02-17

Announcing CRM Playaz!

CRM Playaz - Read Post First, Then Listen, Please.... CRM has always been controversial. To the point that it has its haters and its lovers (don't read anything into that, okay?).  Failure rates can be high and successes can be spectacular at times and just rock hard beneficial at...

Tags: CRM, Hubspot, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-01-26

CRM Vendor Thought Leaders - Thinking, Thinking......Hmmm

Since I was totally disappointed in the performance of the NY Giants about 10 days ago, though happy the Eagles and Ravens had their butts whupped last weekend,  I have had little to look forward to this year, (other than today's incredible inauguration of President Obama, which I am...

Tags: Idea, Leader, CRM, Anthony, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Leadership, Marketing, Software, Management, Paul Greenberg

Blog posts 2009-01-20

CRM 2.0: The Government, Public Service & A Transformed World

I KNOW that everyone who reads ZDNET columns loves technology. I get that.  I also KNOW that everyone who reads ZDNET blogs loves it when the bloggers dish on technology companies - especially, it seems, Microsoft.  I realize that coolness and government don't go together very well - probably something...

Tags: Institution, Singapore, Public Service, CRM, Stuff Legend, Government, Vertical Industries, Enterprise Software, Software, Paul Greenberg

Blog posts 2009-01-14

Social Plagiarism? Might Be, But SOOOO Stupid

Social Plagiarism? Might Be, But SOOOO StupidCould be just one guyWhile this is certainly a sad case, I think it's too early to condemn the entire company. This could very well be a situation where a boss asked for a pitch, and the employee came back with his plagiarized...

Tags: Public relations, Social Plagiarism, Soooo, plagiarism, Brent

Discussion threads 2008-12-30

CRM 2009 - Companies to Watch For - Part Tree, er...Three

To Recap We're heading into the homestretch.  Which is why the Giants need to beat the Panthers....last night.  Oh, snap. This isn't my NFL blog. I don't have one. This is the final episode in that hilarious sitcom, Greenberg's Fools Gold.  For those of you who missed the previous...

Tags: Software-as-a-service, CRM, Greenberg, Connectbeam Management, Zuora, LucidEra, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-22