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Bremer Banks on Improved Contact Center and Self Service: Bremer Financial Corporation is a privately held, regional financial services company owned by the Otto Bremer Foundation and Bremer's employees. Bremer had a tremendous number of manual processes that, obviously, were very time consuming, inaccurate, and very difficult to keep updated. Bremer selected PeopleSoft Enterprise CRM service. With the help...; Tags: Bank, PeopleSoft Inc., Contact Center, Bremer Financial Corp., Call Centers, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, It Operations, Enterprise Software, Software, Marketing; Case studies
Bremer Banks on Improved Contact Center and Self Service: Bremer Financial Corporation is a privately held, regional financial services company owned by the Otto Bremer Foundation and Bremer's employees. Bremer Banks Services Bremer was relying on cumbersome and error-prone manual processes to escalate, track, and resolve customer issues, complaints, and questions. The company also wanted to implement web-based employee...; Tags: Bank, Contact Center, Bremer Financial Corp., Call Centers, Help Desk, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies

Additional Resources

Does 'SOA lifecycle management' say it better than 'SOA governance'?: Oh what a difference five years makes. Back in the good old days, 2002-03, IT people at the time our ancestors were fascinated with this new approach called "service oriented architecture," which would make integration faster and cheaper and less onerous. Now that many companies have services in production, they...; Tags: Lifecycle Management, SOA, SOA Governance, Miko, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick; Blog posts 2008-05-15
Yahoo to Icahn: You misunderstand: Yahoo's board has responded to activist investor Carl Icahn: "Your letter reflects a significant misunderstanding of the facts about the Microsoft proposal." That letter--delivered by Icahn earlier Thursday Techmeme--has one theme: Yahoo's board botched the Microsoft deal and hasn't served shareholder interest. In its...; Tags: Board, Yahoo! Inc., Microsoft Corp., Stockholder, Proposal, Corporate Governance, Business Operations, Corporate Law, Larry Dignan; Blog posts 2008-05-15
BriefingsDirect Insights analysts probe future of online advertising and find transactional lucre lurking: Read a full transcript of the podcast. The future of online advertising captures the headlines and attention when the likes of Microsoft courts the likes of Yahoo! And Wall Street still has a hard time figuring out how much Google is worth, based on just those little...; Tags: Software, Advertisement, Business, Online Advertising, Bookkeeping Service, Dana Gardner; Blog posts 2008-05-15

DIY phishing kits introducing new features: What are some of the main factors for the increase of phishing attacks, and their maturity from passive emails to blended threats attempting to not just steal personal information, but also infect with malware by embedding client-side vulnerabilities at the pages? It's all a matter of perspective, which in this...; Tags: Phishing, Cyberthreats, Spam, Viruses And Worms, Security, Spam And Phishing, Dancho Danchev; Blog posts 2008-05-15
Icahn launches Yahoo proxy fight; Mark Cuban's return?: As expected, billionaire Carl Icahn launched his proxy war to turn over Yahoo's board of directors and one of his nominees is Mark Cuban, who sold Broadcast.com to Yahoo and then took those funds to buy the Dallas Mavericks. Just for entertainment value I may buy a...; Tags: Shareholder, Board, Yahoo! Inc., Chairman, Mr., Mark Cuban, Microsoft Corp., Carl Icahn, Director, Yahoo Shareholder, Bebchuk, Corporate Governance, Business Operations, Corporate Law, Larry Dignan; Blog posts 2008-05-15
10 attributes of bad CIOs (self test): Chief Information Officers are responsible for both high-level business strategy and detailed technology decisions, making the job among the toughest in business. The high incidence of IT failure demonstrates the extreme difficulty of juggling business and technology goals that are sometimes in direct...; Tags: CIO, Information Technology, Indecision, Asset Management, Financial Management, Strategy, Recruitment & Selection, Operational Planning, Business Operations, Financial Planning, Finance, Management, Human Resources, Workforce Management, Michael Krigsman; Blog posts 2008-05-15
Can Icahn bring Microsoft's Yahoo bid back?: Updated: Billionaire investor Carl Icahn announced an alternate board of directors for Yahoo in a move that could revive a Microsoft bid. Will Microsoft chief Steve Ballmer bite? As expected Icahn announced his alternate slate, which includes Mark Cuban, who sold Broadcast.com to...; Tags: Yahoo! Inc., Microsoft Corp., Carl Icahn, Corporate Governance, Business Operations, Corporate Law, Larry Dignan; Blog posts 2008-05-15
Comcast buys Plaxo: Will social networking and TV fly?: Comcast has acquired Plaxo in a move that aims to make the cable giant's interactive portfolio more social and potentially bring a little Web 2.0 to your set-top box. Financial terms weren't disclosed, but TechCrunch puts the deal at about $150 million to $170 million. Comcast has...; Tags: Plaxo Inc., Network, Comcast Corp., Game Plan, TVs, Tv & Home Theater, Social Networking, Personal Technology, Home Entertainment, Online Communications, Marketing, Advertising & Promotion, Larry Dignan; Blog posts 2008-05-14
Workday: a tipping point?: Larry Dignan is enthusiastic about Workday's 200,000 person deal it won to supply Flextronics with HR functionality, adding in the Chiquita 26,000 person deal as validation for what he suggests is a 'tipping point' for Workday. I'm a little more cautious. Next week, Workday will release update...; Tags: Workday, Dennis Howlett; Blog posts 2008-05-14
Putting Workday on SAP's radar: Now that SAP's SaaS project Business ByDesign has gone on the back burner, I've been wondering how I'm going to pass the time next week at SAPPHIRE Berlin. One thing I'll be asking the enterprise software giant is how it feels about losing out to SaaS startup Workday for a...; Tags: Software-as-a-service, SAP AG, Radar, Workday, Flextronics International Ltd., Software As A Service (SaaS), Human Capital, Emerging Technologies, Human Resources, Workforce Management, Phil Wainewright; Blog posts 2008-05-14
Does Microsoft really need to diversify into consumer products?: Watching Microsoft Chairman Bill Gates go through the paces during his last Microsoft CEO Summit keynote on May 14, I couldn't help but ponder again why Microsoft thinks it needs to be both a business and a consumer software vendor. From May 13 to 15, Microsoft officials...; Tags: Microsoft Corp., Tech Innovation, Groupware, Enterprise Software, Software, Mary Jo Foley; Blog posts 2008-05-14
UK warned of China, India software threat: Key UK industry figures believe Britain should forget any hopes of matching China and India in the low-cost end of the software market, and instead carve out a high-end niche. UK software sales are on course to lag almost $60 billion behind China this year, fuelling high-level calls for...; Tags: Revenue, China, India, U.K., Tools & Techniques, Management, Nick Heath silicon.com, software, Inda, services; News items 2008-05-14
Frequent open source miles: Matt Asay's piece on "open source free- riders" got my goat this morning because we're on opposite sides of the market. Matt's a vendor, a high-ranking executive with Alfresco who by his own testimony spends a heavy chunk of his life in hotels and airports. ...; Tags: Matt, Open Source, Dana Blankenhorn; Blog posts 2008-05-14
European on-demand accounting vendors breaking the dam?: Since I am based in Europe and come from a finance background, I have a special interest in what happens in this part of the world. Over the last couple of years, I've been consistently told by 'experts' that saas/on-demand business applications and especially those that are finance related will...; Tags: On-demand, Vendor, QuickBooks Online, Smb/Sme, Financial Accounting, Finance, Dennis Howlett; Blog posts 2008-05-14
A new take on 'Web 3.0' ?: Writing in today's Financial Times, Digital Business supplement editor Peter Whitehead offers a different interpretation on Web 3.0 to that which readers of this blog might be used... "Web 2.0 is a world in which anyone can have a go at generating content; Web 3.0...; Tags: Web, Web 3.0, Channel Management, Web 2.0, Marketing, Internet, Paul Miller; Blog posts 2008-05-14
Details, details, details... more on the Microsoft flaws from today: Thought I'd explore some of these bugs a bit more... first, Tipping Point released one of the vulnerabilities that Larry reported earlier, listed as a stack overflow issue in Microsoft Office Jet Database Engine. The stack overflow isn't what's interesting, what's interesting is the attack vector itself. To be fair to...; Tags: Vulnerability, Microsoft Corp., Database Engine, iDefense, Flaw, Exploitation, Microsoft Word, Word Processors, CSS, Microsoft Office, Security, Databases, Office Suites, Software, Scripting Languages, Software/Web Development, Web Development, Enterprise Software, Data Management, Nathan McFeters; Blog posts 2008-05-13
Microsoft vs. Google: Are all monopolies created equal?: Are Microsoft and Google really locked into a zero-sum game, where every gain in Google's search business translates into an automatic kick-in-the-pants for Microsoft? That seems to be the premise, to a degree, of a couple of new items -- one on the Financial Times and...; Tags: Google Inc., Advertisement, Operating System, Microsoft Corp., Monopoly, Microsoft Windows, Operating Systems, Software, Mary Jo Foley; Blog posts 2008-05-13
Microsoft to raise Windows Small Business Server price 80 percent: When Microsoft starts shipping its Windows Small Business Server 2008 product later this year, its price will be substantially higher -- as much as 80 percent -- than the current version of Small Business Server. Surprisingly, some testers and at least one market researcher don't seem fazed...; Tags: U.S., Microsoft Windows Small Business Server, Product, Microsoft Corp., Pricing Strategy, CAL, Microsoft Windows, Pricing, Marketing Research, Operating Systems, Servers, Software, Marketing, Hardware, Mary Jo Foley; Blog posts 2008-05-13

BNET Industries

Bremer Financial Corp.: Co. is a bank holding company. Through its subsidiaries, Co. offers a range of banking and related products and services, including transaction and savings deposits,...; Bremer Financial Corp. company page on BNET »