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BPO (71 results)
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- Microsoft Convergence 2009: First Impressions
- Yesterday, I spent a half day with Microsoft at Convergence 2009 before the general sessions start tomorrow morning. My first impressions: Customer management is recession resistant. Given the severity of our economy right now I wouldn’t say that anything is recession proof, but Microsoft Dynamics CRM installed...
- Blog posts 2009-03-10
- BPO Is an Effective Answer to the Financial Crisis
- The ongoing global financial crisis is a concern for everyone in almost all industries - fear of job loss, foreclosed homes and bankrupt businesses. About 20% to 40% of the revenues of offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to...
- White papers 2009-01-12
- Outsourcing Predictions for 2009
- It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets. How will this impact the world of global services delivery and outsourcing? by Phil Fersht
- Blog posts 2008-12-31
- Enterprise software: A tour of the year ahead
- Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...
- Blog posts 2008-12-15
- Satyam BPO Goes Direct to the U.K. With Private IP
- Powered by a combination of domain expertise, operational excellence, process skills and superior technology, Satyam BPO is one of India's leading integrated end-to-end outsourcing service providers, besides being the world's first company to be certified at eSCM (e-Sourcing Capability Model) Level 5. When it recently opened a major new customer...
- Case studies 2008-12-01
- Can flagging industries be replaced by BPO services?
- Can flagging industries be replaced by BPO services?RE: Can flagging industries be replaced by BPO services?Good question. The UK had no choice but to attract investment and develop entirely new industries, for example Nissan in Sunderland, and MBNA in Chester. Many of these jobs were not as well-paid...
- Discussion threads 2008-11-16
- Can flagging industries be replaced by BPO services?
- President-Elect Obama is facing a massive task to redeploy workers in consolidating and declining industries, such as automotive manufacturing. Could creating BPO jobs we an answer? Could the USA become a competitive BPO location? by Phil Fersht
- Blog posts 2008-11-16
- The change imperative: It's back-to-basics time
- It's about accepting we now operate in a global economy and that we are competing at a level where we need to work as hard, and as smart, as the next nation. I hope President-Elect Obama can help instill a new work culture in the US. by Phil Fersht
- Blog posts 2008-11-10
- Offshore BPO 1.1 (Windows)
- Complete explanation of BPO companies and following types of BPO companies in specific. BPO companies are categorized as follows: Offshore BPO Companies, Onshore BPO Companies, Near Shore BPO Companies. This version is the first release on CNET Download.com.
- Software downloads 2008-10-29
- Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
- Firstsource Solutions wanted to provide them with an Interactive Voice Response IVR system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server MPS 500, Firstsource was able to implement an advanced IVR solution that delivered a more...
- Case studies 2008-09-17
- Global IT Firm Poised to Enhance Security, Cut Costs With Operating System Upgrade
- EDS is a global supplier of information technology and business process outsourcing services that supports more than 3 million Windows-based devices. The company decided to deploy Windows Vista Enterprise starting with a pilot deployment for 1,000 users. EDS plans to continue its rollout to approximately 130,000 users over the next...
- Case studies 2008-08-19
- Inbound Call center Profit Book 1.1 (Windows)
- Inbound Call center Profit Book will teach you how to think Beyond the usual. Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same....
- Software downloads 2008-08-12
- 70ò0of Indian business process outsourcing companies to die within the next few months
- 70ò0of Indian business process outsourcing companies to die within the next few monthsAny update?Any updates on the figures you provided?
- Discussion threads 2008-08-04
- Cognizant Boosts Internet Access, Productivity With Advanced Proxy Server Technology
- Fast and efficient access to the Internet is critical for the over 59,000 employees of Cognizant, which provides consulting, information technology, and business process outsourcing services to customers around the world. In view of the company's rapid growth, the IT department wanted to find a proxy server technology that would...
- Case studies 2008-08-01
- Atradius Improves Training Program Efficiency With a Comprehensive BPO Quistor Learning Environment
- Atradius is an international credit insurance company with offices in more than 40 countries. Atradius wanted to deliver employee training without the expense and time investment of existing training courses and gain a flexible solution to meet the needs of an international organization and its specific business processes. The challenge...
- Case studies 2008-08-01
- Business Process Outsourcing Profit Book 1.1 (Windows)
- This book will teach you how to think Beyond the usual. This Book talks about a new strategy implemented by End2EndConsultant, the name of the strategy is BOSS, Blended Outsourcing Solution Services. Business Process Outsourcing companies like end2endconsultant.net have already utilized the benefits. This version is the first release on...
- Software downloads 2008-07-31
- Assessing the Role of IT in BPO Success: 2008 Market Study Update
- Business Process Outsourcing BPO is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology IT, both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort....
- White papers 2008-03-17
- Is India adapting to the Night Shift?
- Is India adapting to the Night Shift?Give 'em all Prozac and ...tell them to get used to the health issues. It comes with the American or Indian in this case Dream. Our life style here in America can kill the strongest of men... or women.Issue ain easyI work...
- Discussion threads 2007-12-28
- Outsourcing Predictions for 2008... in a nutshell
- Â Let's not beat around the bush...here's what happening next year in the "O" world: 1) Offshoring panic will continue, but will force providers to innovate. Concerns over the appreciating rupee, weakening dollar, wage inflation and employee attrition will continue to have a powerful impact on the global...
- Blog posts 2007-12-20
- Will an economic downturn spark a new wave of outsourcing growth?
- These are interesting times in the outsourcing world, as typified by Peter Allen's post last week, where he mentions sporadic, stuttering growth as the leading Indian providers look to gain footholds in the market, and a slowdown in the number of mega-outsourcing deals being signed with the incumbent outsourcing behemoths. ...
- Blog posts 2007-12-16
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