bpo

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

The troubling thoughts re: outsourcing

Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...

Tags: Managed hosting, Business process outsourcing (BPO), Programming languages, outsourcing, BPO, COBOL, outsourcing company

Discussion threads 2009-10-06

The troubling thoughts re: outsourcing

Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...

Tags: Solution, BPO, Outsourcing Company, Customer, BPO Deal, Business Process Outsourcing (BPO), Outsourcing, It Services, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-10-05

More on HP and BPO

Did you hear about their deal with Northgate Arinso? A reader alerted me to this: In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations. Although HP-EDS’s BPO operation in Germany is relatively small in size, this...

Tags: Hewlett-Packard Co., BPO, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Outsourcing, Managed Hosting, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-08

HP to Cut Loose its BPO operations?

CIA rot NSC bout not FTT bout BPOWhat's BPO, Mr. Twitterhead? No disrespect but that was the most unintelligible article I've ever read and I'm a 57 year old who has attended six colleges and have over 200 units under my belt. Would you mind translating the article...

Tags: Business process outsourcing (BPO), Outsourcing, IT Services, BPO, Cut Loose its BPO, Hewlett-Packard Co.

Discussion threads 2009-09-07

HP to Cut Loose its BPO operations?

Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....

Tags: Hewlett-Packard Co., BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-07

Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas

The Common Services Center CSC is a Business Process Outsourcing BPO unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming new structure with five computers, the most modern software, Internet access, and video chat capabilities. Village women who cannot...

Tags: Video Chat, Business Process, BPO, Last Mile, Computer, Common Services Center, Business Process Outsourcing (BPO), Productivity, Outsourcing, Operational Planning, Corporate Communications, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing

Case studies 2009-06-01

Microsoft Convergence 2009: First Impressions

Yesterday, I spent a half day with Microsoft at Convergence 2009 before the general sessions start tomorrow morning.  My first impressions: Customer management is recession resistant.  Given the severity of our economy right now I wouldn’t say that anything is recession proof, but Microsoft Dynamics CRM installed...

Tags: BPO, Recession, Microsoft Corp., Systems Integration, Convergence, Business Process Outsourcing (BPO), It Services, Outsourcing, Enterprise Software, It Operations, Business Operations, Outsourcing & Subcontracting, Software, Chris Fletcher

Blog posts 2009-03-10

BPO Is an Effective Answer to the Financial Crisis

The ongoing global financial crisis is a concern for everyone in almost all industries - fear of job loss, foreclosed homes and bankrupt businesses. About 20% to 40% of the revenues of offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to...

Tags: BPO, Business Operations, Business Process Outsourcing (BPO), Finance, Financial, Financial Accounting, Financial Crisis, It Operations, It Services, Management, Outsourcing, Outsourcing & Subcontracting, Outsourcing Factory, Strategy

White papers 2009-01-12

Outsourcing Predictions for 2009

It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets. How will this impact the world of global services delivery and outsourcing? by Phil Fersht

Tags: BPO, Service Provider, Outsourcing, Business Process Outsourcing (BPO), Managed Hosting, Business Services, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht

Blog posts 2008-12-31

Enterprise software: A tour of the year ahead

Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...

Tags: Advertising & Promotion, BPO, Business Operations, Business Process Outsourcing (BPO), CRM, Customer Relationship Management (CRM), Dennis Howlett, Enterprise Software, ERP, Financial, Financial Service, Information Technology, It Operations, Larry Dignan, Management, Marketing, Oracle Corp., Outsourcing, Outsourcing & Subcontracting, Outsourcing Company, Paul Greenberg, Software, Strategy, VRM

Blog posts 2008-12-15

Satyam BPO Goes Direct to the U.K. With Private IP

Powered by a combination of domain expertise, operational excellence, process skills and superior technology, Satyam BPO is one of India's leading integrated end-to-end outsourcing service providers, besides being the world's first company to be certified at eSCM (e-Sourcing Capability Model) Level 5. When it recently opened a major new customer...

Tags: BPO, Satyam, Verizon Communications Inc., Private IP, Satyam BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies 2008-12-01

Can flagging industries be replaced by BPO services?

Can flagging industries be replaced by BPO services?RE: Can flagging industries be replaced by BPO services?Good question. The UK had no choice but to attract investment and develop entirely new industries, for example Nissan in Sunderland, and MBNA in Chester. Many of these jobs were not as well-paid...

Tags: BPO, BPO Services, job

Discussion threads 2008-11-16

Can flagging industries be replaced by BPO services?

President-Elect Obama is facing a massive task to redeploy workers in consolidating and declining industries, such as automotive manufacturing. Could creating BPO jobs we an answer? Could the USA become a competitive BPO location? by Phil Fersht

Tags: BPO, Business Operations, Business Process Outsourcing (BPO), Chrysler LLC, Human Resources, It Operations, It Services, Job, Outsourcing, Outsourcing & Subcontracting, Phil Fersht, President-Elect Obama, Recruitment & Selection, Workforce Management

Blog posts 2008-11-16

The change imperative: It's back-to-basics time

It's about accepting we now operate in a global economy and that we are competing at a level where we need to work as hard, and as smart, as the next nation. I hope President-Elect Obama can help instill a new work culture in the US. by Phil Fersht

Tags: Banking, BPO, Business Operations, Business Process Outsourcing (BPO), Deterioration, Financial Services, Imperative, It Operations, It Services, Management, Meltdown, Outsourcing, Outsourcing & Subcontracting, Phil Fersht, Strategy

Blog posts 2008-11-10

Offshore BPO 1.1 (Windows)

Complete explanation of BPO companies and following types of BPO companies in specific. BPO companies are categorized as follows: Offshore BPO Companies, Onshore BPO Companies, Near Shore BPO Companies. This version is the first release on CNET Download.com.

Tags: Offshore, BPO, Microsoft Windows, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting

Software downloads 2008-10-29

Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience

Firstsource Solutions wanted to provide them with an Interactive Voice Response IVR system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server MPS 500, Firstsource was able to implement an advanced IVR solution that delivered a more...

Tags: BPO, Nortel Networks Corp., Contact Center, IVR, Interactive Voice Response (IVR), Business Process Outsourcing (BPO), It Operations

Case studies 2008-09-17

Global IT Firm Poised to Enhance Security, Cut Costs With Operating System Upgrade

EDS is a global supplier of information technology and business process outsourcing services that supports more than 3 million Windows-based devices. The company decided to deploy Windows Vista Enterprise starting with a pilot deployment for 1,000 users. EDS plans to continue its rollout to approximately 130,000 users over the next...

Tags: Security, BPO, Information Technology, Operating System, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Outsourcing, Microsoft Windows, Operational Planning, It Services, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Operating Systems, Software, Management

Case studies 2008-08-19

Inbound Call center Profit Book 1.1 (Windows)

Inbound Call center Profit Book will teach you how to think Beyond the usual. Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same....

Tags: BPO, Call-center, Microsoft Windows, Call Centers, Business Process Outsourcing (BPO), Customer Relationship Management (CRM), Outsourcing, It Operations, Enterprise Software, Software, Business Operations, Outsourcing & Subcontracting

Software downloads 2008-08-12

70ò0of Indian business process outsourcing companies to die within the next few months

70ò0of Indian business process outsourcing companies to die within the next few monthsAny update?Any updates on the figures you provided?

Tags: Business process outsourcing (BPO), IT Services, Indian business process outsourcing, BPO, outsourcing

Discussion threads 2008-08-04

Cognizant Boosts Internet Access, Productivity With Advanced Proxy Server Technology

Fast and efficient access to the Internet is critical for the over 59,000 employees of Cognizant, which provides consulting, information technology, and business process outsourcing services to customers around the world. In view of the company's rapid growth, the IT department wanted to find a proxy server technology that would...

Tags: Security, Internet Access, BPO, Line Of Business, Microsoft Corp., Proxy Server, Business Process Outsourcing (BPO), Outsourcing, Internet, Operational Planning, Servers, It Operations, Business Operations, Outsourcing & Subcontracting, Hardware

Case studies 2008-08-01