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- Can flagging industries be replaced by BPO services?
- Can flagging industries be replaced by BPO services?RE: Can flagging industries be replaced by BPO services?Good question. The UK had no choice but to attract investment and develop entirely new industries, for example Nissan in Sunderland, and MBNA in Chester. Many of these jobs were not as well-paid...
- Tags: BPO, BPO Services, job
- Discussion threads 2008-11-16
Additional Resources
- The troubling thoughts re: outsourcing
- Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...
- Tags: Managed hosting, Business process outsourcing (BPO), Programming languages, outsourcing, BPO, COBOL, outsourcing company
- Discussion threads 2009-10-06
- The troubling thoughts re: outsourcing
- Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...
- Tags: Solution, BPO, Outsourcing Company, Customer, BPO Deal, Business Process Outsourcing (BPO), Outsourcing, It Services, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer
- Blog posts 2009-10-05
- Xerox buys ACS; Makes its big services bet
- ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...
- Tags: Document management, Outsourcing, Xerox Corp., ACS, big service
- Discussion threads 2009-09-28
- Dell and Perot: What this means
- Look at more than the upside to any acquisition Dell and Perot are getting married. This acquisition puts approximately 23,000 Perot services employees in with Dell. (see Larry Dignan's detailed post on the transaction ) (here's an InfoWorld post, too) From the macro view,...
- Tags: Acquisition, Dell Computer Corp., Perot, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Brian Sommer
- Blog posts 2009-09-21
- News to know: Windows 7; Verizon; RightNow; Salesforce; Palm; HP
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Ryan Naraine: Windows 7, Vista exposed to 'teardrop attack' Microsoft patches gaping Windows worm holes Firefox to run...
- Tags: Salesforce.com Inc., Larry Dignan, Patent, Hewlett-Packard Co., Palm Inc., Verizon Communications Inc., Microsoft Corp., RightNow Technologies, Sam Diaz, Microsoft Windows, Linux, Microsoft Windows 7, Cable, Operating Systems, Open Source, Software, Telecommunications, Personal Technology
- Blog posts 2009-09-09
- News to know: E-readers; Web OS and IT; VMware; Cisco
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dion Hinchcliffe: How the Web OS has begun to reshape IT and business Oliver Marks: Course Credits as a...
- Tags: E-reader, Sony Corp., Google Inc., Web, Virtualization, Information Technology, Amazon.com Inc., VMware Inc., Microsoft Corp., Cisco Systems Inc., Camera, E-books, Open Source, Personal Technology, Larry Dignan
- Blog posts 2009-09-08
- HP to Cut Loose its BPO operations?
- CIA rot NSC bout not FTT bout BPOWhat's BPO, Mr. Twitterhead? No disrespect but that was the most unintelligible article I've ever read and I'm a 57 year old who has attended six colleges and have over 200 units under my belt. Would you mind translating the article...
- Tags: Business process outsourcing (BPO), Outsourcing, IT Services, BPO, Cut Loose its BPO, Hewlett-Packard Co.
- Discussion threads 2009-09-07
- HP to Cut Loose its BPO operations?
- Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....
- Tags: Hewlett-Packard Co., BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer
- Blog posts 2009-09-07
- Accounting for success? Darwin meets the green eyeshade world…
- Have you really looked at your options for finance & accounting lately? BPO business process outsourcing for Finance and Accounting has been going on for a time. The industry owes some part of its success to the shared services efforts of larger firms. When businesses created shared...
- Tags: Software, Accounting, Firm, Darwin, F&A, F&A Executive, Operational Accounting, Financial Services, Finance, Brian Sommer
- Blog posts 2009-06-04
- Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
- The Common Services Center CSC is a Business Process Outsourcing BPO unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming new structure with five computers, the most modern software, Internet access, and video chat capabilities. Village women who cannot...
- Tags: Video Chat, Business Process, BPO, Last Mile, Computer, Common Services Center, Business Process Outsourcing (BPO), Productivity, Outsourcing, Operational Planning, Corporate Communications, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing
- Case studies 2009-06-01
- Outsourcing in this recession: will it increase?
- Are businesses going to shift more work to outsourcers, or will they hold back to avoid business disruption, or moving jobs offshore? If you are involved in your organization's decisions to engage with third-parties for IT or BPO services, please spend a few minutes filling out my online survey...
- Tags: Recession, Outsourcing, Business Process Outsourcing (BPO), Managed Hosting, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2009-04-25
- SaaS News: NetSuite, Northgate Arinso, Taleo
- Lots of coolness in the SaaS world... I took a number of interesting briefings this last week or so. All of them were positive, interesting and solidly focused on the SaaS Software as a Service market. So, in no particular order, let’s get...
- Tags: Software-as-a-service, Taleo Corp., NetSuite Inc., Northgate Arinso, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Brian Sommer
- Blog posts 2009-03-20
- The Disintegrating BearingPoint
- More than bankruptcy to worry about BearingPoint, the consultancy that once was part of KPMG, has entered a very different era in its history. The firm’s U.S. operations filed for Chapter 11 bankruptcy protection this week. Moreover, the company’s Asian operations may be sold off to another...
- Tags: Bankruptcy, BearingPoint Inc., Asia, BGPT, Litigation, Personal Finance, Business Process Outsourcing (BPO), Business Operations, It Operations, Brian Sommer
- Blog posts 2009-02-21
- IBM, Amazon foreshadow a bevy of connecting clouds; Is Microsoft surrounded?
- IBM, Amazon foreshadow a bevy of connecting clouds; Is Microsoft surrounded?The problem for Microsoft is that all of the margins go away in the cloud. At least the kind of margins that Microsoft has gotton used to. Microsoft is used to the 100 dollar per PC windfall, and the Office...
- Tags: Servers, IBM Corp., Microsoft Corp., Amazon.com Inc.
- Discussion threads 2009-02-13
- Satyam â€" Can anything be trusted in Raju’s resignation letter?
- Why he couldn’t have acted alone According to the Financial Times, former Satyam chairman Raju may have been quite busy in the deception he orchestrated. In this article, we learn that: The former chairman of Satyam Computer Services inflated the size...
- Tags: Employee, Satyam, Prosecutor, Litigation, Government, Financial Services, Operational Accounting, Payroll Solutions, Workforce Management, Business Operations, Finance, Human Resources, Brian Sommer
- Blog posts 2009-01-25
- CIO survey: We're squeezing vendors on pricing amid budget declines
- Chief information officers expect their 2009 technology budgets to fall roughly 2.3 percent but are spreading the pain: Executives expect better pricing from their key vendors. Bottom line: If you have budget--and are willing to spend it--deals abound, according to Citi's quarterly CIO survey. ...
- Tags: U.S., CIO, Survey, Pricing Strategy, Pricing, Marketing Research, Servers, Marketing, Hardware, Larry Dignan
- Blog posts 2009-01-13
- BPO Is an Effective Answer to the Financial Crisis
- The ongoing global financial crisis is a concern for everyone in almost all industries - fear of job loss, foreclosed homes and bankrupt businesses. About 20% to 40% of the revenues of offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to...
- Tags: BPO, Business Operations, Business Process Outsourcing (BPO), Finance, Financial, Financial Accounting, Financial Crisis, It Operations, It Services, Management, Outsourcing, Outsourcing & Subcontracting, Outsourcing Factory, Strategy
- White papers 2009-01-12
- Outsourcing Predictions for 2009
- It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets. How will this impact the world of global services delivery and outsourcing? by Phil Fersht
- Tags: BPO, Service Provider, Outsourcing, Business Process Outsourcing (BPO), Managed Hosting, Business Services, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-12-31
- Satyam â€" Time for a real (early) Spring Cleaning
- A Holiday Gift for Litigators? Could this be the story of the year for 2009? The news about Satyam in the last few days has been disconcerting, to say the least, and it has thrown a cloud of doubt on the Indian services...
- Tags: Satyam, Upaid, SarbOx, Corporate Governance, Business Process Outsourcing (BPO), Real Estate, Investment, Outsourcing, Business Operations, Corporate Law, It Operations, Finance, Outsourcing & Subcontracting, Brian Sommer
- Blog posts 2008-12-19
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