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The troubling thoughts re: outsourcing

Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...

Tags: Solution, BPO, Outsourcing Company, Customer, BPO Deal, Business Process Outsourcing (BPO), Outsourcing, It Services, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-10-05

Additional Resources

Before you do that BPO, Audit, Consulting or other services deal, check out these costs

How service providers spend money on T&E is your business. You'll pay for it one way or another. Check out these numbers and the questions you should pose to your next service provider. by Brian Sommer

Tags: Audit, BPO, Service Provider, Consulting, Business Services, Business Process Outsourcing (BPO), Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-11-15

The troubling thoughts re: outsourcing

Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...

Tags: Managed hosting, Business process outsourcing (BPO), Programming languages, outsourcing, BPO, COBOL, outsourcing company

Discussion threads 2009-10-06

Xerox buys ACS; Makes its big services bet

ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...

Tags: Document management, Outsourcing, Xerox Corp., ACS, big service

Discussion threads 2009-09-28

Dell and Perot: What this means

Look at more than the upside to any acquisition Dell and Perot are getting married. This acquisition puts approximately 23,000 Perot services employees in with Dell. (see Larry Dignan's detailed post on the transaction ) (here's an InfoWorld post, too) From the macro view,...

Tags: Acquisition, Dell Computer Corp., Perot, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Brian Sommer

Blog posts 2009-09-21

More on HP and BPO

Did you hear about their deal with Northgate Arinso? A reader alerted me to this: In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations. Although HP-EDS’s BPO operation in Germany is relatively small in size, this...

Tags: Hewlett-Packard Co., BPO, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Outsourcing, Managed Hosting, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-08

News to know: E-readers; Web OS and IT; VMware; Cisco

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dion Hinchcliffe: How the Web OS has begun to reshape IT and business Oliver Marks: Course Credits as a...

Tags: E-reader, Sony Corp., Google Inc., Web, Virtualization, Information Technology, Amazon.com Inc., VMware Inc., Microsoft Corp., Cisco Systems Inc., Camera, E-books, Open Source, Personal Technology, Larry Dignan

Blog posts 2009-09-08

SaaS News: NetSuite, Northgate Arinso, Taleo

Lots of coolness in the SaaS world... I took a number of interesting briefings this last week or so. All of them were positive, interesting and solidly focused on the SaaS Software as a Service market. So, in no particular order, let’s get...

Tags: Software-as-a-service, Taleo Corp., NetSuite Inc., Northgate Arinso, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Brian Sommer

Blog posts 2009-03-20

The Disintegrating BearingPoint

More than bankruptcy to worry about BearingPoint, the consultancy that once was part of KPMG, has entered a very different era in its history. The firm’s U.S. operations filed for Chapter 11 bankruptcy protection this week. Moreover, the company’s Asian operations may be sold off to another...

Tags: Bankruptcy, BearingPoint Inc., Asia, BGPT, Litigation, Personal Finance, Business Process Outsourcing (BPO), Business Operations, It Operations, Brian Sommer

Blog posts 2009-02-21

Satyam â€" Time for a real (early) Spring Cleaning

A Holiday Gift for Litigators? Could this be the story of the year for 2009? The news about Satyam in the last few days has been disconcerting, to say the least, and it has thrown a cloud of doubt on the Indian services...

Tags: Satyam, Upaid, SarbOx, Corporate Governance, Business Process Outsourcing (BPO), Real Estate, Investment, Outsourcing, Business Operations, Corporate Law, It Operations, Finance, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2008-12-19

Oracle CRM: spot the disconnect

Despite all the glowing reports about Oracle SocialCRM among my fellow bloggers here and elsewhere, I had an uncomfortable feeling. Something didn't quite jibe with me. Step back about three months when I attended an internal Oracle EMEA marketing meeting. I saw Sales Prospector and listened to the pitch but...

Tags: Oracle Corp., CRM, Sales Prospector, Current Evidence, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Dennis Howlett

Blog posts 2008-09-25

Now that the HP-EDS deal has been consummated

The Irregulars draws its 'crew' from a wide and varied group of technology interests. One is Charlie Bess, an EDS Fellow. These are the brightest of the brightest among EDS thinkers and we are honored to have Charlie's insights. Now that the HP-EDS deal has been consummated, Charlie felt free...

Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Mergers & Acquisitions, Outsourcing, Investment, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2008-08-27

HP closes EDS purchase; Outlines services exec line-up

HP on Tuesday said it completed its $13.9 billion acquisition of EDS and announced its management team for its services unit. With the EDS purchase, HP's services business will have annual revenue of more than $38 billion and 210,000 employees. Now the integration begins. HP CEO Mark...

Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Senior Vice President, Outsourcing, Data Centers, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Storage, Hardware, Data Management, Management, Larry Dignan

Blog posts 2008-08-26

HP's to-do list following EDS acquisition

We now know that HP is acquiring EDS in what appears to be an agreed bid that values EDS at $13.9 billion. Larry Dignan has the main analysis but it leaves open a series of testing questions for HP CEO Mark Hurd. As Larry points out: Overall, Wall Street...

Tags: Acquisition, Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Mergers & Acquisitions, Outsourcing, Corporate Law, Asset Management, Construction, It Services, It Operations, Investment, Finance, Business Operations, Outsourcing & Subcontracting, Operational Planning, Dennis Howlett

Blog posts 2008-05-13

HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficiencies

HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficienciesShould have bought AMD first.They could have obtained EDS at a later date, then filled it with cheap AMD products. AMD is a steal right now! EDS is currently filled with IBM products.RE: HP seals EDS deal; Services No....

Tags: Electronic Data Systems Corp., Hewlett-Packard Co., IBM Corp., No. 2

Discussion threads 2008-05-13

Outsourcing Predictions for 2008... in a nutshell

 Let's not beat around the bush...here's what happening next year in the "O" world: 1) Offshoring panic will continue, but will force providers to innovate. Concerns over the appreciating rupee, weakening dollar, wage inflation and employee attrition will continue to have a powerful impact on the global...

Tags: Human Resources, Oracle Corp., BPO, Outsourcing Company, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht

Blog posts 2007-12-20

Accenture inks Microsoft as BPO customer

Accenture said Thursday that it has signed up Microsoft in a seven-year, $185 million business processing outsourcing agreement. Under the deal, Accenture will provide finance and accounting procurement services. Microsoft is outsourcing some of its finance processes and consolidating services. According to Accenture's statement, the company...

Tags: BPO, Accenture Ltd., Microsoft Corp., Finance, Larry Dignan

Blog posts 2007-09-13

SaaS in 2007: It's about services, doh!

In my trio of predictions for SaaS in 2007, Ive saved the biggest trend till last. The coming year will see a growing acknowledgement that SaaS is just part of a wider move towards Internet-based automated services. This is such an all-embracing trend that it will drive several other sub-trends,...

Tags: basics, Ecosystems, Business applications, Saas

Blog posts 2007-01-02

My first passage to India - boom times trigger memories of dotbombs

[This is an account of my first trip to India,  traveling as a guest of Tibco Software, an SVW sponsor. Vivek Ranadive, the CEO of Tibco is launching his business IT strategy book "The Power to Predict" in India, and he invited me to come along as he meets with politicians...

Tags: Check-in, TIBCO Software Inc., IT company, American Airlines, information technology

Blog posts 2006-10-30

Billion dollar SaaS sectors

Billion dollar SaaS sectorsFact Checking 101I completely understand that your post was intended to fuel debate. But your position is drastically undercut by your representation of traditional installed application providers as SaaS providers.As a reminder to your readers, SaaS is about an entirely new business philosophy in which applications, content,...

Tags: Software as a Service (SaaS), Supply chain management (SCM), Billion-dollar SaaS

Discussion threads 2006-09-25