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- Online Retailer Boosts Customer Service With Improved Employee Productivity
- Bow.it is an Italian online retailer specialising in computer hardware and software. The company completes around 3,500 orders each month and generates an annual turnover of ?15 million. It receives many thousands of e-mails from its customers containing product or order queries. To improve customer service, the company required a...
- Tags: Customer Service, Online Retail Company, Retail Company, Microsoft Corp., Bow.it, Retail, E-mail, E-business/E-Commerce, Product Marketing, Customer Relationship Management (CRM), Online Communications, Internet, Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- Airport security part 6: Skimming at airport kiosks
- Airport security part 6: Skimming at airport kiosksNot just at YYZI know those kiosks at Toronto Airport, having just used one. I don't think someone added a skimmer externally. They have trained staff helping passengers, and who would spot anything amiss. Also, airports have CCTVs, so the...
- Tags: airport kiosk, skimmer, airport security
- Discussion threads 2008-07-28
- iPhone vulnerable to phishing, spamming flaws
- iPhone vulnerable to phishing, spamming flawsBut I was told OS X would save me from things like this.[i]In the meantime, iPhone users should avoid clicking on links in the Mail app that refers to trusted sites.[/i]So if my mom sends me a link to a web album, I shouldn't open...
- Tags: Spam, Cyberthreats, Desktops, SECURITY, spamming, Apple iPhone, PC, phishing
- Discussion threads 2008-07-23
- Sony's amazing crapware-free PC
- Sony's amazing crapware-free PCWhat's really sad.......is that you didn't bother to read the part where it says Sony quickly changed its mind about charging for crap-free PCs before running your yap.WrongAs John E notes, no customer has ever been charged for this option and the decision to charge was canceled...
- Tags: Desktops, Notebooks, Sony Corp., PC
- Discussion threads 2008-07-21
- Dangerous High School Girls in Trouble (exe)
- Dangerous High School Girls in Trouble is the game where good girls get better by being bad. Welcome to 1920s Brigiton, USA. This fantastical little town is the home of wily young girls, steadfast boys, and small-minded adults. Here you will gather your gang in the days of Mae West,...
- Tags: Cigarette, Girl, Mousechief, Games, Personal Technology
- Software downloads 2008-07-18
- Most employees are frustrated with IT
- Most employees are frustrated with ITIT NazisLike the feeling of unlimited power that comes from having the workers bow and scrape. That's the real problem.RE: Most employees are frustrated with ITNOTE: I think the system ate my first attempt at a reply, if not apologies for the duplication...Although I'm...
- Tags: Strategy, Recruitment & Selection, IDC survey, information technology, IT Nazis
- Discussion threads 2008-07-11
- PlateSpin Launches PowerConvert 7.0
- PlateSpin, a recent acquisition of Novell recently announced PowerConvert 7.0, The company was quick to point out that this is the first product launch since the acquistion. Why would they go to such great lengths to mention that? They want to convince the market that PlatSpin will continue to be...
- Tags: PlateSpin Inc., Novell Inc., Data Center, Migration, PowerConvert, Aragorn, Data Centers, Microsoft Windows, Storage, Document Management, Servers, Hardware, Data Management, Operating Systems, Software, Enterprise Software, Finance, Managerial Accounting, Dan Kusnetzky
- Blog posts 2008-07-08
- Bill Gates bids farewell
- Bill Gates bids farewellHe brought a lot to the computer world!Yeah, vicious predation, greed, and arrogance.iMiss BilliWill miss Bill. He brought a lot to the computer world!Bill Gates bids farewellA fine speech from a magnificent man! He had visions, he had missions, he had it all! The IT...
- Tags: Strategy, Microsoft Windows NT, Bill Gates, Abramoff, Preston Gates, vision, Microsoft Corp.
- Discussion threads 2008-06-27
- Intel stays behind the curve ... again
- Intel stays behind the curve ... againsorry analysisSo Intel's behind the curve because XP works just fine for them. Maybe they have better things to do than upgrade all workstations for marginal improvements.The Inquirer presented a biased article against Windows?Say it isn't so! Who would have thought! If the Inquirer...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Intel Corp., Microsoft Windows Vista
- Discussion threads 2008-06-26
- Hyper-V: It's here
- As reported by ZDNet's Mary Jo Foley yesterday, Microsoft released its Hyper-V bare metal hypervisor platform (Updated: 4:20PM EST)for Windows Server 2008 today, in a virtual shot across competitor and market leader VMWare's bow, which currently holds over an 80 percent market share in x86 virtualization. We...
- Tags: Performance, Microsoft Windows Server, Intel X86, SuSE Linux Enterprise Server, Service Pack, VMware Inc., Microsoft Corp., Hyper-V, SMP, Microsoft Windows, Microsoft Windows Server 2008, Virtualization, Servers, Operating Systems, Open Source, Software, Hardware, Jason Perlow
- Blog posts 2008-06-26
- Microsoft warns Web site owners to prep for IE 8
- Microsoft warns Web site owners to prep for IE 8They should publicly ignore the catcalling.The louder people complain, and the louder MS doesn't care and simply push developers for more and more compliance, the more respect they will garner. I like this early warning they gave. No matter...
- Tags: Web browsers, Web site development, Web technology, Quality, Microsoft Corp., Microsoft Internet Explorer, IE 8, Web site, standards, Mozilla Firefox, Web
- Discussion threads 2008-06-12
- Open source opens access to the law library
- While the Internet has opened up access to most data, legal records have remained a tidy little racket. Westlaw and Lexis-Nexis have it all tied up in a neat little bow. Now Google-like algorithms and cheap Indian labor are letting new companies grab for hunks of that duopoly by Dana...
- Tags: Case Law, Law Library, Fastcase, Open Source, Dana Blankenhorn
- Blog posts 2008-06-12
- Microsoft's ODF support looks good ... but on paper only
- Microsoft's pledge to support ODF as a native file format in Office 2007 SP2 is good news for OpenOffice – but on paper only. The devil is in the details – and Microsoft hasn't spelled out precisely how or if its ODF 1.1 implementation will support macros...
- Tags: Microsoft Office, Microsoft Corp., OpenDocument Format, OpenDocument Format (ODF), OpenOffice, Emerging Technologies, Office Suites, Software, Paula Rooney
- Blog posts 2008-05-22
- Napster gunning for iTunes with DRM-free music
- Does Apple have a Kick Me sign on their back or something? First Netflix fires a major shot over the bow of the Apple TV with their new Netflix Player set-top box, now Napster is going after iTunes with a new DRM-free music service. "We're...
- Tags: jason D. O'Grady, Napster Inc., Digital Rights Management (DRM), Digital-rights Management, Digital Media, MP3, Apple Inc., Apple iTunes, Digital Music, Music, Consumer Electronics, Personal Technology, Security
- Blog posts 2008-05-21
- Microsoft walks away from Yahoo: Assessing winners, losers and Plan Bs
- Microsoft walks away from Yahoo: Assessing winners, losers and Plan BsOther winners include1) Office chairs producers2) The free marketsRE: Microsoft walks away from Yahoo: Assessing winners, losers and Plan BsGoogle is a winner? Uh no. Google has been intefering with this deal from the beginning and should be put...
- Tags: advertisement, audio track, Yahoo! Inc., Microsoft Corp., Plan B
- Discussion threads 2008-05-04
- Yahoo's first quarter good; Not good enough for a higher Microsoft bid; Yang wants more
- Yahoo's first quarter good; Not good enough for a higher Microsoft bid; Yang wants moreMS's desperation is a result of Vista's inevitable failureand they know it.MS's real problem is that they've had it easy for years and years bringing in billions on hype and poor quality software.Now, reality is biting.Love...
- Tags: Linux, OPEN SOURCE, Microsoft Corp., knowledge economy, knowledge, investor, Yahoo! Inc.
- Discussion threads 2008-04-22
- (Photos: A bow to St. Stupid)
- (Photos: A bow to St. Stupid)St. Stupid's DayOh, to take but a moment in time to find just a smidgen of balance in my life, chasing pleasure, riches, glory, self-awareness, eternal peace, etc., etc., etc.quoting Yul Brynner.
- Tags: St. Stupid, photograph
- Discussion threads 2008-04-03
- Photos: A bow to St. Stupid
- The annual St. Stupid's Day Parade, which pays homage to the patron saint of idiocy, has become an April Fools' Day tradition for San Francisco geeks. by CNET News.com
- Tags: Bow, Photograph, St. Stupid, CNET News.com
- Image galleries 2008-04-01
- Instant Gamer (exe)
- Play instantly free flash games. 3 flash games ready for you to play now. The gamer includes 3 amazing games - Bomer Fortress, Bow Man and Breaking Point. Good 3 flash games that will keep you playing. This version is the first release on CNET Download.com.
- Tags: Gamer, Games, Personal Technology
- Software downloads 2008-03-31
- Mozilla blasts Acid3 as Safari and Opera grab the brass ring
- Mozilla blasts Acid3 as Safari and Opera grab the brass ringHixie and Web Standards...I could care less about Hixie's Acid2/3, even if I'm not a web developer... As long as it works, it works! If the web standards ain't broke, don't fix or improve it...Ed, ever the cynic....Did you consider...
- Tags: Web browsers, Mozilla Corp., Acid3, Mozilla Firefox, Opera Software, Apple Safari
- Discussion threads 2008-03-27
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