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- Make Compliance for Remote Computer Control Easier
- To ensure the most protection from non-compliance liability, companies should keep regulated data inside. It is easier to bring in-house those procedures that involve secure access to regulated information, especially when those procedures involve remote access to clients' computers. Companies should also record and report on actions taken by support...
- Tags: Compliance, Remote Support, Computer, Bomgar, Remote Administration, Productivity
- White papers 2008-11-21
- Securing Support for State Government Agencies
- State agencies, committees and commissions face increasing pressure to do more with less. The support team within state agencies usually feels this pressure more than other groups do because its performance directly impacts overall productivity. A delay in support responsiveness can slow down the entire organization. Bomgar helps state agencies...
- Tags: Agency, Government, Bomgar, Advertising & Promotion, Marketing
- White papers 2008-11-19
- Dental Practice Software Provider Reduces Support Costs by an Estimated $5,187 Per Day Using Remote Desktop Support Appliance
- With 272 of their over 700 employees devoted to support, PracticeWorks, Inc. wanted to enhance their web-based support presence through remote support. They needed a solution that enabled a fast remote connection in order to deal with the support issues of their 37,000 clients quickly. However, their previous solution, Symantec's...
- Tags: Desktop, Remote Desktop, Remote Support, Bomgar, Remote Administration, Modems, Hardware, Components
- Case studies 2008-09-02
- Software/Operating System Giant Virtualizes Help Desk Support Staff With Remote Desktop Support Appliance
- In the latter half of 2007, Novell began preparing for its Volume License Agreement VLA maintenance program - to be launched in May 2008 - which would give customers unlimited access to technical assistance and product support. To cope with the significant increase in call volume Novell expected this program...
- Tags: Desktop, Novell Inc., Remote Desktop, Bomgar, Help Desk, Portals, Call Centers, Internet, Web Technology, Team Management, It Operations, Management
- Case studies 2008-09-02
- Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool
- Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling Practice Management Software, to the healthcare industry since 1987. More than 40,000 physicians in the United States rely on Antek's technology to provide better patient care and better business management within the physician's office, clinics, and...
- Tags: Software, Desktop, Physician, Remote Desktop, Microsoft Office, Remote Support, Tool, Bomgar, Antek HealthWare, Remote Administration, Tools & Techniques, Management
- Case studies 2008-09-02
- Business Management Solution Provider Supports Attended & Unattended Systems With Remote Desktop Support Appliance
- In order to ensure that owners have the latest security measures implemented at POS terminals and that hardware/software systems are functioning properly, Innovative Control Systems ICS must be able to access sites across the U.S quickly and easily. A number of remote access solutions were used to try and meet...
- Tags: Desktop, Solution, Business Management, Remote Desktop, Bomgar, Remote Access, Telecommunications
- Case studies 2008-08-28
- IT Outsourcer Makes Their Support Staff Virtual and Lowers Travel Costs With Remote Desktop Support Appliance
- For 30 years, Information Technology, Inc. ITI, a subsidiary of Fiserv, Inc., has provided technology solutions for the banking industry, where security is of paramount importance to the company's bank clients and their customers. For ITI's new service offering to be most effective, however, a solution would be needed that...
- Tags: Bank, Desktop, Remote Desktop, Information Technology, Remote Support, Bomgar, Remote Administration, Financial Services
- Case studies 2008-08-26
- South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution
- WechTECH deals with everything from corrupt drivers and application errors to faulty server connections and Active Directory issues. With six help desk representatives supporting clients across South Florida and other areas, WechTECH cannot afford to send personnel to a client's location every time a technical issue occurs. The need to...
- Tags: Desktop, Remote Desktop, Thomson First Call, Client, Bomgar, Help Desk, Call Centers, It Operations
- Case studies 2008-08-20
- IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance
- TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver metro area. Since TLH owner Todd Herbic acts as the primary "IT Department" for most of these clients, he has...
- Tags: Desktop, Phone, Linktivity, Remote Desktop, Information Technology, Bomgar, Strategy, Management
- Case studies 2008-08-20
- State University Decreases Call Escalation by 80% Using Appliance-Based Remote Desktop Support Solution
- Texas State University's IT team deals with support issues ranging from Microsoft Word issues to viruses and spyware. Up until the end of 2005, helpdesk technicians had to walk end-users through troubleshooting processes over the phone due the size of the campus and dispersion of faculty, staff, and students. This...
- Tags: Desktop, Remote Desktop, Remote Support, Bomgar, Texas State University, Remote Administration, Help Desk, Call Centers, It Operations
- Case studies 2008-08-20
- IT Services Consolidated With Appliance-Based Remote Desktop Support Solution
- The Salvation Army provides humanitarian aid around the world and has done so for more than 125 years. As part of that reorganization, they decided to address the way they provide support to their employees. In the past, their dispersed IT departments were using a number of remote support tools,...
- Tags: Desktop, IT Services, Remote Desktop, Information Technology, Remote Support, Bomgar, Salvation Army, Remote Administration, Strategy, Management
- Case studies 2008-08-20
- IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution
- For about 15 percent of the customers, they act as consultants to their IT department, advising them on IT issues. For the other 85 percent, they essentially are their IT department. Up until the beginning of 2006, Precision IT supported all of their customers through various LANbased remote control solutions....
- Tags: Desktop, Remote Desktop, Information Technology, Customer, Bomgar, Strategy, Management
- Case studies 2008-08-20
- Networkstreaming Helps a Missions Organization Transcend Language Barriers With Remote Support
- The IT department of Open Doors International provides strategic development of IT for the organization worldwide. This department supports approximately 500 colleagues all over the world, especially individuals who work in Open Doors offices that have no in-house IT staff. In providing this support, remote access quickly becomes a necessity...
- Tags: Barrier, Information Technology, Transcend Information Inc., Remote Support, NetworkStreaming, Bomgar, Strategy, Remote Administration, Management
- Case studies 2008-08-20
- Technological University Supports Users on Multiple Operating Systems With Remote Desktop Support Appliance
- MIT's IS&T department supports more than 20,000 students, faculty, and staff throughout the entire campus. The team needed a remote support solution that would enable them to support any kind of computer on virtually any kind of operating system, in any location throughout campus. MIT evaluated solutions from a number...
- Tags: Desktop, Remote Desktop, Operating System, Remote Support, Bomgar, Remote Administration
- Case studies 2008-08-20
- K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
- Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its work cut out. The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the...
- Tags: K-12, Desktop, Team, Remote Desktop, Incident, Bomgar, Team Management, Management
- Case studies 2008-08-20
- Networkstreaming Provides a Worldwide Remote Support Solution for a Tech Support Provider
- Marine Entertainment Systems works in the niche of providing IT services to Superyachts. When a guest aboard a Superyacht in the Mediterranean cannot access their email to conduct an important business meeting, they are often less than enthusiastic to wait while the crew member is walked through the diagnostic process...
- Tags: Remote Support, NetworkStreaming, Bomgar, Remote Administration
- Case studies 2008-08-20
- Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
- As the second largest publisher in the United States, Houghton Mifflin Harcourt develops and delivers a comprehensive set of K - 12 learning solutions. According to Manager of Technical Support Center at Houghton Mifflin Harcourt, the organization was facing several challenges that led them to evaluate remote support alternatives. These...
- Tags: Desktop, Remote Desktop, Thomson First Call, Remote Support, Bomgar, Remote Administration
- Case studies 2008-08-20
- Small IT Service Provider Cuts Down on Travel Costs Using Appliance-Based Remote Desktop Support Solution
- With four support reps providing IT services to approximately 1,000 customers in New Port Richey, FL and the surrounding area, GulfCoast Networking GCN has to be able to service its customers quickly in order to keep up with support requests. And because GCN's largest customer base is in the medical...
- Tags: Desktop, Remote Desktop, Information Technology, Bomgar
- Case studies 2008-08-20
- Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
- Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users. Beringer had a team of 12+ support representatives providing support to all of their customers. Given their growth and responses from customers, Beringer knew they needed a remote support solution that would...
- Tags: Desktop, Remote Desktop, Information Technology, Remote Support, Bomgar, Beringer, Remote Administration
- Case studies 2008-08-20
- UK Financial Services Firm Decreases On-Site Support Visits by 80% Using Appliance-Based Remote Desktop Support Solution
- Armstrong Watson's IT team, working from two locations in Carlisle, is responsible for providing software, application, and desktop support both to its employees and to the customers of a subsidiary computer company. To complicate matters further, some customers and employees are out of the country when support is needed, stretching...
- Tags: Remote Desktop, Bomgar, Armstrong Watson, WANs, Desktops, Networking, Hardware
- Case studies 2008-08-20
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