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	<title><![CDATA[blue pumpkin software inc. Resources | ZDNet]]></title>
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		<title><![CDATA[Workforce Optimization: The New Workforce Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=87859]]></link>
		<description><![CDATA[The contact center industry has used the term "Workforce Management" to describe systems that enable people to deal effectively with the complexities of demand forecasting and staff scheduling. While these systems can increase efficiency dramatically, they are only one part of a more comprehensive solution that increases the productivity and...]]></description>
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		<pubDate>Fri, 10 Jan 2003 00:00:00 -0800</pubDate>
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		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/payroll+solutions.html"><![CDATA[Payroll Solutions]]></category>
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