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- BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
- Blue Cross Blue Shield of North Carolina BCBSNC wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster turnaround on prospective members' applications for insurance. The challenge was to empower the company's 800 call center agents...
- Case studies 2009-11-01
- A Healthy Approach to Server Sprawl
- Health care insurer BlueCross BlueShield of Western New York sought to consolidate its disparate claims processing server environment to reduce administrative complexity and speed the deployment of new applications and services. Dell helped BlueCross BlueShield of Western New York migrate more than 100 physical servers to Dell PowerEdge blades without...
- Case studies 2009-04-01
- HCSC Seeking to Save Millions on Healthcare Fraud With SAS
- HCSC is the parent company for the Blue Cross and Blue Shield plans in Illinois, Texas and New Mexico - the focus is on proactive identification of fraud, which means detecting it before money goes out the door. The challenge was of spotting fraudulent insurance claims. HCSC deployed SAS Enterprise...
- Case studies 2009-04-01
- Blue Cross puts the reform hammer down in Massachusetts
- Blue Cross puts the reform hammer down in MassachusettsSo I'm curiousIf all BCBS does is take in per-subscriber premiums and pass along rather less per-subscriber compensation, exactly what value are they adding for their (roughly 30%) cut?Re too many sellers"Having a lot of sellers in this market raises costs, it...
- Discussion threads 2009-03-16
- Blue Cross puts the reform hammer down in Massachusetts
- Instead of paying for services, Blue Cross is paying a fixed fee per member, per month for health care. by Dana Blankenhorn
- Blog posts 2009-03-16
- Blue Cross Blue Shield of Arizona Saves With Hosted Human Resources Solution
- Blue Cross Blue Shield wanted to enhance productivity across the company's human resources functions, supporting the need for greater operational efficiency in the cost-conscious health insurance sector and consolidate segmented time-and-labor processes onto a single integrated system to extend visibility and streamline reporting. The challenge was to facilitate compliance with...
- Case studies 2009-03-01
- Stop brain-dead software testing!
- Lousy software testing damages many IT projects. When testing doesn't uncover obvious problems that prevent software from operating as users expect, then failed projects are inevitable. by Michael Krigsman
- Blog posts 2008-10-03
- Failed IT causes major Georgia Blue Cross health privacy breach
- Failed IT causes major Georgia Blue Cross health privacy breachRegulation neededI agree that regulation is needed. But until consumers really start pitching serious fits, and/or the courts start implementing some punitive damages with teeth, it's not going to happen. http://whistlersear.wordpress.comRE: Failed IT causes major Georgia Blue Cross health...
- Discussion threads 2008-08-04
- Failed IT causes major Georgia Blue Cross health privacy breach
- Poor system testing caused a medical records privacy breach affecting over 200,000 members of Georgia Blue Cross and Blue Shield. The case has implications for both consumer privacy and IT's impact on business operations. by Michael Krigsman
- Blog posts 2008-08-04
- Blue Cross and Blue Shield of Minnesota Improves Timeliness of Web Content and Reduces IT Complexity
- Blue Cross and Blue Shield of Minnesota is Minnesota's oldest and largest nonprofit health insurer - serving approximately 2.9 million members. Blue Cross and Blue Shield of Minnesota wanted to improve timeliness and relevance of the organization's Web content to better serve internal and external audiences. The challenge was to...
- Case studies 2008-08-01
- Delivering World-Class Customer Service With Every Interaction
- Blue Cross and Blue Shield of Kansas City BCBSKC is the largest and only local commercial carrier. BCBSKC faced a number of challenges in achieving its business, customer service and IT goals. Its network and communications systems were severely outdated and did not provide the flexibility or resiliency required to...
- Case studies 2008-07-29
- Ready for real Indian medicine?
- With political sovereignty over quality-killing issues such as medical malpractice and a "clean-sheet" approach, Medical Onshoring could provide certain services (e.g., cardio-vascular, artificial knees) at prices at least 15% less than local hospitals. by Dana Blankenhorn
- Blog posts 2008-07-24
- Blue Cross Blue Shield of Nebraska Uses Verizon Business to Protect Confidential Healthcare Data
- Blue Cross and Blue Shield of Nebraska BCBSNE has provided millions of families with top-quality, affordable health insurance since 1939. Blue Cross and Blue Shield of Nebraska needed to develop a more strategic view of information security. Their security planning was decentralized, compliance-oriented, and offered only a limited strategic vision-as...
- Case studies 2008-07-01
- Empire Blue Cross Blue Shield Cuts Printing and Mailing Costs, Consolidates Print Centers, Reduces Costs and Realizes an 11-Month ROI With Xerox
- New York-based Empire Blue Cross Blue Shield, like many insurance providers, spends a significant amount of money every year on printing, mailing, faxing, check-writing, and associated costs. Empire wanted to improve its efficiency and cut costs in those areas and provide better service to its members. Empire turned to Xerox...
- Case studies 2007-08-03
- RSA Security Case Study: Blue Cross and Blue Shield of Kansas City
- Blue Cross and Blue Shield of Kansas City implemented RSA Access Manager formerly RSA ClearTrust to enhance their online self-service web portals. In addition to the need to meet HIPAA guidelines, it was important that the solution be easy to use. By allowing members and partners to manage their own...
- Case studies 2007-08-01
- "Ins" and "Outs" of Installing and Configuring the SAS Enterprise BI Server at Blue Cross & Blue Shield of Minnesota
- This paper discusses the implementation of SAS Enterprise BI Server at BlueCross BlueShield of Minnesota BCBSM. It provides an overview of the hardware and software architecture and the deployment of SAS Enterprise BI Server within a mature enterprise-wide and external web-facing infrastructure in a multi-tier UNIX environment. The paper also...
- White papers 2007-05-14
- Premera Blue Cross Simplifies Web Content Management to Keep Constituents Informed
- In 2002, Premera found managing its ever-growing public Web sites, portals, and intranet content to be an increasing challenge as the company quickly expanded. Specifically, manual publishing techniques created Information Technology IT bottlenecks leading to outdated information, as well as inconsistent branding and messaging across all of the company's Web...
- Case studies 2007-02-22
- Highmark Bests Competition With Real-Time Reporting
- Highmark, the Pennsylvania-based Blue Cross and Blue Shield affiliate, wanted to broaden the number of business users who could perform analyses. It also wanted to increase its competitiveness by providing customers with up-to-date utilization data. The challenge was to Highmark wanted business users to generate reports quickly without help from...
- Case studies 2007-01-01
- Blue Cross and Blue Shield of Kansas City Streamlines Claims Processing With Facets e2 Workflow
- Blue Cross and Blue Shield of Kansas City BCBSKC is the largest not-for-profit health insurer in Missouri and the only not-for-profit health insurer in Kansas City. Each year, BCBSKC processes more than 9.6 million healthcare claims. Although most claims are processed automatically on the company's Facets Extended Enterprise platform, some...
- Case studies 2006-09-01
- Blue Shield 1.1 (Windows)
- Protect credit card, online banking account numbers and passwords. Blue Shield software protects you by safeguarding your vital personal information. Protecting you from malicious spyware and keyloggers.
- Software downloads 2005-09-04
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