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Service Level Management: Mastering Concepts & Strategies: Developing and implementing a Service Level Management SLM methodology and associated Operating Level Agreements OLAs and Service Level Agreements SLAs can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine...; Tags: Service Desk, Strategies Ltd., Better Management.com, Service Level Management, Service Management, It Operations, It service Management; Webcasts 2009-08-11
Human Capital Planning for Success: The Industrial Age has yielded to the Information Age. Employees are no longer "human resources" to be expended but tangible human capital assets to be developed and protected. Workforce planning and strategic human capital management are all the rage. Mainly because human capital planning efforts are still viewed largely as...; Tags: Better Management.com, Industrial Age, Human Capital, Human Resources, Workforce Management; Webcasts 2004-06-22
Service Level Agreements: Why Bother?: A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service effectiveness. Still, given the enormous demands on IT, resources and the time and effort entailed in creating and managing SLAs, it's worth asking: What do...; Tags: SLA, Better Management.com, Service Level Management, It Operations, It service Management; Webcasts
Asia-Pacific: Metrics for Service Level Agreements (SLAs): This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.; Tags: SLA, Metrics, Better Management.com, Service Level Management, It Operations, It service Management; Webcasts
Asia-Pacific: Negotiating a Service Level Agreement: This webcast will provide an overview on what should be included in a good SLA, work with clients to create an effective SLA, how SLAs can increase client satisfaction, address non-performance issues (e.g., penalty clauses, etc.) and avoid pitfalls that can undermine an SLA.; Tags: SLA, Better Management.com, Service Level Management, It Operations, It service Management; Webcasts

Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer: In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide their Top Twenty SLM Metrics that are excellent indicators of operational excellence, security, and auditability. They will also provide benchmarks for most of these metrics,...; Tags: Metrics, Information Technology, Better Management.com, Service Management, Service Level Management, Corporate Governance, Corporate Law, Strategy, It Operations, It service Management, Business Operations, Management; Webcasts
Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs): Basic to any Service Level Agreement SLA is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds, or even thousands of possible variables, that could be measured. The challenge lies in determining which ones to measure in order to reflect that level...; Tags: SLA, Better Management.com, Service Level Management, Service Management, It Operations, It service Management; Webcasts
ITIL for Service Level Management: With the growing interest in Service Level Management SLM the IT Infrastructure Library ITIL is receiving increasing interest and attention. IT managers want to know more about it and how it might help their Service Level Management SLM efforts be successful. In this seminar you will learn about the basic...; Tags: Better Management.com, ITIL, Service Level Management, Service Management, Process Improvement, It Services, It Operations, It service Management, Quality, Business Operations; Webcasts
Cross-Government Collaboration, Leveraging Homeland Security: Federal, state and local government must collaborate as never before to achieve the mandates for homeland security. This webcast will explore the key intersection points between government initiatives, leveraging across government, looking across government for creating efficiencies, utilizing business intelligence tools for accelerating collaboration, leveraging key Geographic Information Systems GIS,...; Tags: Better Management.com, Government, Homeland Security, Vertical Industries, Pricing, Business Intelligence, GIS, Tools & Techniques, Enterprise Software, Software, Marketing, Data Management, Management; Webcasts
Building Effective Change Management Processes for Sarbanes-Oxley: Step by Step: This webcast provides examples of ways to report on the IT controls, and provides a four step process for ensuring that the necessary preventative, detective, and corrective controls are in place and are adding value back to the organization. By creating a change management process using the ITIL framework, organizations...; Tags: Audit, Sarbanes-Oxley Act, Better Management.com, Change Management, Leadership, ITIL, Financial Accounting, Tools & Techniques, Management, It Services, Finance; Webcasts
Sarbanes-Oxley Compliance: SOX Heads for Europe: This webcast explains the main points of the Sarbanes-Oxley Act, recommendations for implementing a Compliance Solution, how other users, analysts and the Press have outlined Best Practices that you should seriously consider implementing.; Tags: Sarbanes-Oxley Compliance, Sarbanes-Oxley Act, Better Management.com, Sarbanes-Oxley, Regulatory Compliance, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures; Webcasts
Automated Patent Portfolio Management: From Potential to Profit: Companies are increasingly under attack by entities with no business model other than earning revenues and profits from patent litigation. At the same time, there has been an explosion of published technological data in patents and in general technical databases. In such circumstances, patents can be issued without an adequate...; Tags: Financial Reporting, Patent, R&D, Portfolio Management, Better Management.com, Research & Development, Financial Planning, Business Operations, Finance; Webcasts
The Data Quality Imperative - Insight to Action: This webcast explains what comprises the major areas of data quality technology, why data quality is essential for regulatory compliance, which trends in the market will require data quality and why data quality is a key component and differentiator of business analytics solutions.; Tags: Data Quality, Better Management.com, Databases, Enterprise Software, Software, Data Management; Webcasts
Step by Step to a Winning Balanced Scorecard: "Sarbanes-Oxley," "Government Performance and Results Act," "Risk Management," and "accountability." All of these potentially fear-inducing words and phrases are ringing loudly through the halls of both private and public sector organizations around the world. Implementing the Balanced Scorecard is no simple task, however. There are many potential pitfalls and dangers...; Tags: Public Sector, Better Management.com, Balanced Scorecard, Performance Management, Strategy, Marketing, Marketing Research, Human Resources, Workforce Management, Management; Webcasts
Sarbanes-Oxley - A Legislative Mandate for Business Intelligence: The Sarbanes-Oxley Act is the most far-reaching piece of legislation affecting Corporate America in years. Ultimately, its purpose was to restore investor confidence in publicly traded corporations in the US. While CEOs and CFOs are the main target for the Act, CIOs will be affected as well. It is technology...; Tags: Sarbanes-Oxley Act, Better Management.com, Sarbanes-Oxley, Regulatory Compliance, Pricing, Business Intelligence, Tools & Techniques, Regulations, Databases, Enterprise Software, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Marketing, Software, Data Management, Management; Webcasts
Keys to Effective Project Management Communications: This web seminar will help one learn from proven examples and case studies, how to ensure that you have established and achieved the communication objectives for your implementation projects. This seminar will apply to all business-critical project activities, and will cover a proven set of approaches to use in managing...; Tags: Team, Seminar, Better Management.com, Team Management, Channel Management, Project Management, Management, Marketing, It Operations, It service Management; Webcasts
Understanding the Issues Driving Organizational Transformation: What are the key factors behind transformational success? What drives effective government innovation? This webcast discusses the factors involved in that transformation and how other organizations can benefit from lessons learned.; Tags: Transformation, Better Management.com, Leadership, Benefits, Strategy, Management, Human Resources; Webcasts
Financial Management Strategies for the Public Sector: This webcast discusses about the drivers of financial management in the public sector. The topics consider the use of scorecarding, forecasting and transparency.; Tags: Public Sector, Financial, Better Management.com, Financial Management, Financial Accounting, Investment, Financial Planning, Finance; Webcasts
Balancing Your Scorecard: Overcome Performance Management Barriers by Focusing on Capability Management: This webcast shows that the three elements Human Capital-human capital, informational capital, and organizational capital-are nowhere near equal in relevance when measuring workforce readiness. This is because informational and organizational capital culture are rooted in the potential capabilities of the workforce, not primarily its presently applied capabilities.; Tags: Performance, Performance Management, Workforce, Better Management.com, Recruitment & Selection, Workforce Management, Payroll Solutions, Human Resources; Webcasts
Improving the Budgeting Process With Strategic Resource Planning and Budgeting: This seminar discusses beyond Activity-Based Planning and Budgeting to introduce the concept of Strategic Resource Planning and Budgeting, where costs are classified by what drives them. For each cost driver category, a different budgeting technique is used and the total budget is developed. The linkage to strategic priorities is provided...; Tags: Budgeting, Better Management.com, Financial Services; Webcasts