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- Service Level Management: Mastering Concepts & Strategies
- Developing and implementing a Service Level Management SLM methodology and associated Operating Level Agreements OLAs and Service Level Agreements SLAs can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine...
- Tags: Service Desk, Strategies Ltd., Better Management.com, Service Level Management, Service Management, It Operations, It service Management
- Webcasts 2009-08-11
- Human Capital Planning for Success
- The Industrial Age has yielded to the Information Age. Employees are no longer "human resources" to be expended but tangible human capital assets to be developed and protected. Workforce planning and strategic human capital management are all the rage. Mainly because human capital planning efforts are still viewed largely as...
- Tags: Better Management.com, Industrial Age, Human Capital, Human Resources, Workforce Management
- Webcasts 2004-06-22
- Improving the Budgeting Process With Strategic Resource Planning and Budgeting
- This seminar discusses beyond Activity-Based Planning and Budgeting to introduce the concept of Strategic Resource Planning and Budgeting, where costs are classified by what drives them. For each cost driver category, a different budgeting technique is used and the total budget is developed. The linkage to strategic priorities is provided...
- Tags: Budgeting, Better Management.com, Financial Services
- Webcasts
- A New Business Model for Hospitals
- Hospitals need to clearly understand what businesses medical specialties drive their bottom line, and design care delivery and processes that support the effective and efficient operation of those businesses and the hospital. This webcast explains how changing the fundamental organization of hospitals can address many of the critical issues facing...
- Tags: Hospital, Better Management.com, Healthcare
- Webcasts
- Virtual Teams and Global Collaboration Part II - Winning Strategies for Virtual Teams
- This webcast helps an organization capture the "New" opportunity embedded in the dynamic give and take of remote work. This webcast explains how to establish an agenda for collaboration, build the new framework for getting work done virtually and make the shift from managing events to enabling a virtual team...
- Tags: Strategy, Virtual Team, Better Management.com, Collaboration
- Webcasts
- Tri-Cities Community Bank
- Tri-Cities Community Bank TCCB is located in the Midwest U.S. and has a total of 10 branches grouped into two divisions-the southern division SD and the northern division ND. TCCB has enjoyed strong financial success over the past few years but continues to look for ways to improve its performance....
- Tags: Bank, Better Management.com, TCCB, Financial Services
- Case studies
- Development of the 3rd Generation Balanced Scorecard, Part II
- The 3rd Generation Balanced Scorecard model is based on a refinement of 2nd Generation design, with new features intended to give better functionality and more strategic relevance while addressing the above practical issues associate with a 2nd Generation design approach. The origin of the developments stem from the issues relating...
- Tags: Development, Better Management.com, Balanced Scorecard, Marketing, Marketing Research
- White papers
- Service Level Agreements: Why Bother?
- A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service effectiveness. Still, given the enormous demands on IT, resources and the time and effort entailed in creating and managing SLAs, it's worth asking: What do...
- Tags: SLA, Better Management.com, Service Level Management, It Operations, It service Management
- Webcasts
- Asia-Pacific: Metrics for Service Level Agreements (SLAs)
- This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
- Tags: SLA, Metrics, Better Management.com, Service Level Management, It Operations, It service Management
- Webcasts
- Automated Patent Portfolio Management: From Potential to Profit
- Companies are increasingly under attack by entities with no business model other than earning revenues and profits from patent litigation. At the same time, there has been an explosion of published technological data in patents and in general technical databases. In such circumstances, patents can be issued without an adequate...
- Tags: Financial Reporting, Patent, R&D, Portfolio Management, Better Management.com, Research & Development, Financial Planning, Business Operations, Finance
- Webcasts
- The Data Quality Imperative - Insight to Action
- This webcast explains what comprises the major areas of data quality technology, why data quality is essential for regulatory compliance, which trends in the market will require data quality and why data quality is a key component and differentiator of business analytics solutions.
- Tags: Data Quality, Better Management.com, Databases, Enterprise Software, Software, Data Management
- Webcasts
- Better Budgeting, Beyond Budgeting, Advanced Budgeting
- This webcast explains how to design and implement a state of the art "Advanced Budgeting" system. Advanced budgeting is an innovative approach developed to effectively redesign the organization's corporate planning and budgeting processes. Advanced budgeting systems use relative targets instead of fixed budgets, extend the focus of non-financial and market...
- Tags: Budgeting, Better Management.com, Financial Services
- Webcasts
- Walking the Talk: Implementing Real Activity-Based Budgeting - A Navistar Case Study
- Chicago-based Navistar International Corporation (NYSE: NAV) is a leading producer of heavy-and medium-duty trucks and school buses and mid-range diesel engines sold under the International brand. Its goals were to increase shareholder value, provide information to support strategic decision-making, rationalize and motivate changes in corporate behavior, and lift operational excellence...
- Tags: Activity Based Budgeting, Navistar International Corp., Better Management.com, Business Structures, Tools & Techniques, Finance, Management
- Case studies
- Effective CFO - Performance Management for Finance Organizations
- Chief Financial Officers spend too much time doing busy work at the expense of thinking and acting strategically. Over the past decade, finance organizations have used software to become more efficient. Now it's time to focus on leveraging IT resources to make the CFO and the finance organization more effective....
- Tags: Performance, Performance Management, CFO, Better Management.com, Financial Accounting, Finance
- Webcasts
- Performance Measurement at a Furniture Company
- Harvey Morgan, general manager of Household Furnishings Ltd.'s catalogue division, is always trying to make things better. In order to improve the retail-outlet chain's processes and develop better performance measures, he recently implemented activity-based management and benchmarking techniques. Finding a measurement tool that reflects the strategy of a business in...
- Tags: Financial, Performance, Better Management.com, Performance Management, Pricing, Productivity, Human Resources, Workforce Management, Marketing
- Case studies
- Current Money Laundering Challenges in the Asia Pacific Region
- While governments around the world had been urging for a concerted response to money laundering since the early 1990's it was not until the terrorist attacks on 11 September 2001 that the rhetoric was matched with concerted effort and significant resources. While the links between terrorist financing and money laundering...
- Tags: Compliance, Money, Asia, Better Management.com, Corporate Insurance, Homeland Security, Business Security, Government, Regulations, Business Operations
- Webcasts
- Why Is Traditional Accounting Failing Managers?
- Traditional accounting methods do not provide accurate profit information. Critics have claimed that traditional managerial accounting is at best useless and at worst dysfunctional and misleading. Today's general ledger and budgeted spending systems support departmental and "stovepipe" managerial philosophies that inflict incorrect profit intelligence about customer & product profitability. In...
- Tags: Accounting, Activity Based Costing, Better Management.com, Managerial Accounting, Operational Accounting, Financial Services, Finance
- Webcasts
- Beyond Budgeting and the Balanced Scorecard
- The future of Budgeting is a topic receiving significant attention. Many believe it to be a process that has outlived its usefulness. Addressing this budgeting issue cannot be done in isolation. It is inextricably linked to the future of other tools, such as the Balanced Scorecard BSC and Activity-Based Costing....
- Tags: Budgeting, Better Management.com, Balanced Scorecard, Financial Services, Marketing, Marketing Research
- Webcasts
- How to Build and Sustain a Successful Corporate Performance Management Framework
- Corporate Performance Management integrates several leading methodologies such as the Balanced Scorecard, Six Sigma, and Knowledge Management to enable companies to identify and proactively manage areas of their business that are performing well and those that are not which makes it an essential discipline to achieve shareholder, customer, operations, and...
- Tags: Corporate Performance Management, Better Management.com, Business Intelligence, Enterprise Software, Software, Data Management
- Webcasts
- Insight Into Basel II Implementation in Asia
- This webcast helps one understand the current practices of bank risk management in Asia, especially in the Mainland China and Hong Kong. It also discusses the issues of Basel II implementation in the Asian region.
- Tags: Asia, Better Management.com, Basel II, Financial Services
- Webcasts
White Papers and Webcasts
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
