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	<title><![CDATA[best practices Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/best+practices.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to best practices]]></description>
	<s:counts start="0" returned="19" found="19" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Nurturing sales leads]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-254069.html]]></link>
		<description><![CDATA[Phil Fernandez, President and CEO of Marketo, says that many companies today are not managing sales leads effectively.  He suggests ways to utilize the marketing department to monitor and motivate leads and encourage them into the sales cycle.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Fri, 05 Dec 2008 11:57:03 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/whiteboard.html"><![CDATA[whiteboard]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[sales]]></category>
		<category domain="http://updates.zdnet.com/tags/leads.html"><![CDATA[leads]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Presence: Enhancing enterprise interactions]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-156002.html]]></link>
		<description><![CDATA[How do we put a human face on B2B communications? Murli Thirumale  of Citrix Systems looks to consumer apps like IM, voice chat and  webinars as a way to establish web presence and give personality to  interactions in the business world.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Tue, 08 Aug 2006 17:35:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/interaction.html"><![CDATA[Interaction]]></category>
		<category domain="http://updates.zdnet.com/tags/presence.html"><![CDATA[Presence]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/b2b.html"><![CDATA[B2B]]></category>
		<category domain="http://updates.zdnet.com/tags/instant+messaging.html"><![CDATA[Instant Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/e-business%252fe-commerce.html"><![CDATA[E-business/E-Commerce]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/im.html"><![CDATA[IM]]></category>
		<category domain="http://updates.zdnet.com/tags/webinar.html"><![CDATA[Webinar]]></category>
		<category domain="http://updates.zdnet.com/tags/citrix+systems+inc..html"><![CDATA[Citrix Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/voice+chat.html"><![CDATA[Voice Chat]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CTXS</category>
		<category domain="tickers">CTXS</category>
	</item>
	<item>
		<title><![CDATA[Users-to-tech support ratio]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-155252.html]]></link>
		<description><![CDATA[How many employees should one tech support staff person oversee?  CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Thu, 27 Jul 2006 21:16:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/cbs+interactive+inc..html"><![CDATA[CBS Interactive Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/ratio.html"><![CDATA[Ratio]]></category>
		<category domain="http://updates.zdnet.com/tags/tech.html"><![CDATA[Tech]]></category>
	</item>
	<item>
		<title><![CDATA[Pain-Free Annual Budgeting]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153489.html]]></link>
		<description><![CDATA[Day-long, painful, annual budget meetings can be a thing of the past.   Cast aside the 'set in stone' budget for a 'rolling forecast,' which allows you to change your budget as business needs evolve and new opportunities arise.   ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Thu, 15 Sep 2005 16:37:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/budgeting.html"><![CDATA[Budgeting]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/budget.html"><![CDATA[Budget]]></category>
	</item>
	<item>
		<title><![CDATA[LCD's cut energy costs]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-152961.html]]></link>
		<description><![CDATA[LCDs liquid crystal displays are more cool-looking than traditional CRTs cathode ray tubes, but they cost twice the price.  However, when you add energy costs into your TCO calculation, the difference in cost shrinks significantly.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Thu, 15 Sep 2005 00:52:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/lcd.html"><![CDATA[LCD]]></category>
		<category domain="http://updates.zdnet.com/tags/crt.html"><![CDATA[CRT]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/components.html"><![CDATA[Components]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/monitors+%2526+displays.html"><![CDATA[Monitors & displays]]></category>
		<category domain="http://updates.zdnet.com/tags/energy+cost.html"><![CDATA[energy cost]]></category>
	</item>
	<item>
		<title><![CDATA[What Is a Wiki?]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-154679.html]]></link>
		<description><![CDATA[Many people collaborate on projects via e-mail. But e-mail threads can be cumbersome, attached documents can get lost, and who has the latest version anyway? Wikis allow everyone who has access to a page to read and change it.    ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Tue, 02 Aug 2005 23:12:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/wiki.html"><![CDATA[Wiki]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
	</item>
	<item>
		<title><![CDATA[Whiteboarding 101]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153877.html]]></link>
		<description><![CDATA[Learn tips and tricks for effective whiteboarding, including how to frame issues, how to use color and the importance of using conventions.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Wed, 27 Jul 2005 17:13:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/convention.html"><![CDATA[Convention]]></category>
		<category domain="http://updates.zdnet.com/tags/convention.html"><![CDATA[Convention]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
	</item>
	<item>
		<title><![CDATA[Solar Sails]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153629.html]]></link>
		<description><![CDATA[Solar sails could provide a way to move satellites or spaceships without using a lot of rocket fuel.  TechRepublic VP Bob Artner explains how a sail works in space where there is no wind -- or is there?]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Fri, 22 Jul 2005 15:51:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/sail.html"><![CDATA[sail]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Effective Professional Blogging]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153567.html]]></link>
		<description><![CDATA[span.bd {font-size:1.1em;font-weight:bold;}  TechRepublic VP Bob Artner explains what it takes to be an effective professional blogger. He advises avoiding the mistakes of many personal blogs, which he says Bloviate and are Loud, Obnoxious and Gabby.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Fri, 22 Jul 2005 15:49:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[blogging]]></category>
	</item>
	<item>
		<title><![CDATA[Calculating ROI]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153325.html]]></link>
		<description><![CDATA[ROI, or Return On Investment, is an analysis tool used to calculate a project's expected benefit in light of its costs.  But it's more complicated than you may think.  Learn what it is, when to use it, and how to calculate ROI.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Thu, 21 Jul 2005 21:03:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://updates.zdnet.com/tags/analysis.html"><![CDATA[Analysis]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
	</item>
	<item>
		<title><![CDATA[Using RSS]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153279.html]]></link>
		<description><![CDATA[RSS packages up blogs, e-newsletters and research -- offering a simplified way to receive information.   With the use of a feedreader, RSS feeds can be sent directly to either your inbox, desktop or Website.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Tue, 19 Jul 2005 16:22:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rss.html"><![CDATA[RSS]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
	</item>
	<item>
		<title><![CDATA[Tune Up Your Targeting]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-153595.html]]></link>
		<description><![CDATA[Chas Edwards warns that while micro-targeting is efficient, there's also value in targeting broader audiences in terms of keeping overall revenues high and creating new demand.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Fri, 03 Jun 2005 16:22:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/audience.html"><![CDATA[Audience]]></category>
		<category domain="http://updates.zdnet.com/tags/term.html"><![CDATA[Term]]></category>
		<category domain="http://updates.zdnet.com/tags/chas+edwards.html"><![CDATA[Chas Edwards]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational accounting]]></category>
	</item>
	<item>
		<title><![CDATA[Google tiles]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-155706.html]]></link>
		<description><![CDATA[Has Google created an unintentional de facto standard with the technology that runs its new mapping tool?  Bob Artner believes utility companies, school districts, marketers and politicians all stand to gain.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Wed, 18 May 2005 22:29:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
	</item>
	<item>
		<title><![CDATA[Business Technology Optimization]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-155000.html]]></link>
		<description><![CDATA[Christopher Lochhead of Mercury argues that running IT like a business, or optimizing the business value of IT,  is the number one issue in IT today.  How can IT deliver value back to the business?]]></description>
		<s:doctype><![CDATA[Sponsored whiteboards]]></s:doctype>
		<pubDate>Mon, 04 Apr 2005 22:36:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+technology.html"><![CDATA[Business Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://updates.zdnet.com/tags/business+technology+optimization.html"><![CDATA[business technology optimization]]></category>
	</item>
	<item>
		<title><![CDATA[Optimizing SOA]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-154768.html]]></link>
		<description><![CDATA[As the number of components in SOA apps increases, an optimization layer is required in the software development life-cycle, to ensure quality, performance and availability.]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Mon, 04 Apr 2005 22:12:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/soa.html"><![CDATA[SOA]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-oriented architecture (SOA)]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web services]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise software]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/development+tools.html"><![CDATA[Development Tools]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
	</item>
	<item>
		<title><![CDATA[Bayes Theorem keeps spam out]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-156230.html]]></link>
		<description><![CDATA[When applied to spam, this probability theory kicks out real junk mail and is less likely to create false positives.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Fri, 25 Mar 2005 00:22:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bayes+theorem.html"><![CDATA[Bayes Theorem]]></category>
		<category domain="http://updates.zdnet.com/tags/cyberthreats.html"><![CDATA[Cyberthreats]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/spam.html"><![CDATA[spam]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/spam+and+phishing.html"><![CDATA[Spam And Phishing]]></category>
	</item>
	<item>
		<title><![CDATA[Media client monoculture]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-154191.html]]></link>
		<description><![CDATA[Microsoft's Windows Media Player offers developers a mass market, so how do the smaller guys secure their piece of the pie?  It's up to you.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Wed, 09 Mar 2005 00:56:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/digital+music.html"><![CDATA[Digital music]]></category>
		<category domain="http://updates.zdnet.com/tags/digital+media.html"><![CDATA[Digital media]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/media+players.html"><![CDATA[Media Players]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
	</item>
	<item>
		<title><![CDATA[Punctuated scalability]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-152935.html]]></link>
		<description><![CDATA[As organizations grow, the support costs per employee decline, but there are pain points.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Wed, 09 Mar 2005 00:12:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/support.html"><![CDATA[Support]]></category>
		<category domain="http://updates.zdnet.com/tags/employee.html"><![CDATA[Employee]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/organization.html"><![CDATA[Organization]]></category>
	</item>
	<item>
		<title><![CDATA[Holographic storage]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13569_22-156258.html]]></link>
		<description><![CDATA[The next big thing in storage?  Three dimensional holographic images enable more information to be stored in a much smaller space, preventing information overflow.  ]]></description>
		<s:doctype><![CDATA[Whiteboards]]></s:doctype>
		<pubDate>Wed, 09 Mar 2005 00:04:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/information.html"><![CDATA[Information]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practices.html"><![CDATA[Best Practices]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[storage]]></category>
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