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	<title><![CDATA[best practice Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/best+practice.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to best practice]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[Best Practices for Translating Customer Satisfaction into Revenue]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1179923]]></link>
		<description><![CDATA[Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.     How do you quantify customer satisfaction?     Download the Best Practices...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 06 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Securing the Physical, Virtual, Cloud Continuum]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1162637]]></link>
		<description><![CDATA[Information security best practices have not changed much in 15 years -- strong perimeter defense and defense in depth are still the primary security controls. However, virtualization and cloud computing are radically altering data center operations, leading to a hybrid physical/virtual/cloud computing environment. Securing this new environment demands the adoption...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Sun, 01 Nov 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/nemertes+research.html"><![CDATA[Nemertes Research]]></category>
		<category domain="http://updates.zdnet.com/tags/trend+micro+inc..html"><![CDATA[Trend Micro Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TMIC</category>
		<category domain="tickers">TMIC</category>
	</item>
	<item>
		<title><![CDATA[Best Practices in Managed Print Services]]></title>
		<link><![CDATA[http://blogs.zdnet.com/doc/?p=837]]></link>
		<description><![CDATA[Iâ€™ve come across a good overview of Managed Print Services by Darlene Sheldon, writing at imagesourcemag.com. Docâ€™s always on the lookout for these primers, since this is still a relatively new field. by Doc]]></description>
		<s:doctype><![CDATA[Sponsored content]]></s:doctype>
		<pubDate>Sun, 18 Oct 2009 10:00:55 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/overview.html"><![CDATA[Overview]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/doc.html"><![CDATA[Doc]]></category>
	</item>
	<item>
		<title><![CDATA[Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1178577]]></link>
		<description><![CDATA[This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 15 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Windows 7: Tips and Best Practices for Simplified Migration]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1162639]]></link>
		<description><![CDATA[This white paper outlines best practices for systems administration and IT professionals in healthcare environments. Based on real-life experiences of IT professionals in the medical field, it outlines best practices for IT professionals fighting to keep IT systems healthy—just as they want their patients to be. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 12 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/it+professional.html"><![CDATA[IT Professional]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/kace.html"><![CDATA[Kace]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
	</item>
	<item>
		<title><![CDATA[Telecom Expense Management: 5 Best Practices for Reducing Telecom Cost]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1156065]]></link>
		<description><![CDATA[Telecommunications expenses are among the largest cost items on corporate income statements. According to leading industry analysts, many companies can lower their telecommunications costs by 15% or more without damaging their service quality, and the savings would go directly to their bottom lines.     In this white...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 05 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/mbg+expense+management.html"><![CDATA[MBG Expense Management]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications+expense.html"><![CDATA[Telecommunications Expense]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Massive But Agile: Best Practices for Scaling the Next-Generation Enterprise Data Warehouse - Forrester Report]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1154345]]></link>
		<description><![CDATA[Information and knowledge management (I&KM) professionals continue to expand the scale, scope, and deployment roles for their enterprise data warehouse EDW investments. Information managers are adopting EDW best practices that push the scalability and performance envelope without sacrificing the agility to optimize this critical infrastructure to ever-changing analytic workloads. This...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 02 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+warehouse.html"><![CDATA[Data Warehouse]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/forrester+research+inc..html"><![CDATA[Forrester Research Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/aster+data.html"><![CDATA[Aster Data]]></category>
		<category domain="http://updates.zdnet.com/tags/information+manager.html"><![CDATA[Information Manager]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">FORR</category>
		<category domain="tickers">FORR</category>
	</item>
	<item>
		<title><![CDATA[Gaining Perspective on Performance: Best Practices for an Effective 360-Degree Feedback Program]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1153661]]></link>
		<description><![CDATA[When planned in advance and run strategically, a 360-degree feedback program can offer serious business value. Feedback from multiple raters provides useful data on your employees, their performance, and their development needs. But be forewarned—you can't launch a 360-degree feedback program without thinking ahead. This white paper takes a look...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/360-degree.html"><![CDATA[360-degree]]></category>
		<category domain="http://updates.zdnet.com/tags/sumtotal+systems+inc..html"><![CDATA[SumTotal Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SUMT</category>
		<category domain="tickers">SUMT</category>
	</item>
	<item>
		<title><![CDATA[modu Deploys Best Practices and Gains Competitive Edge With Oracle E-Business Suite Release 12]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171369]]></link>
		<description><![CDATA[modu Ltd. wanted to establish best practice processes to compete effectively in global telecommunications market and improve reporting processes to get greater visibility into financial performance. The challenge was to achieve greater control over budgeting and improve purchasing and inventory management. modu Ltd. deployed Oracle E-Business Suite Release 12 applications...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+e-business+suite.html"><![CDATA[Oracle E-Business Suite]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/modu.html"><![CDATA[Modu]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Cloud Security and Governance Best Practices]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1153151]]></link>
		<description><![CDATA[This webcast is designed for architects who want a detailed "How to" for security best practices for the Cloud. This webcast goes into the details on the use of policy as a mechanism for runtime governance of the most popular Cloud use cases. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Thu, 24 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/governance.html"><![CDATA[Governance]]></category>
		<category domain="http://updates.zdnet.com/tags/infoworld.html"><![CDATA[InfoWorld]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
	</item>
	<item>
		<title><![CDATA[Going beyond the hype: Identifying Enterprise 2.0 best practices]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=852]]></link>
		<description><![CDATA[Thereâ€™s been plenty of discussion recently in the blogosphere, including here, about the successes and challenges of Enterprise 2.0 projects. But thereâ€™s still just a rough general sense of what it really takes to create an effective collaborative community using social tools.    However, as social computing patterns...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 17 Sep 2009 10:39:46 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
	</item>
	<item>
		<title><![CDATA[Proper cloud adoption requires a governance support spectrum of technology, services, best practices]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Gardner/?p=3190]]></link>
		<description><![CDATA[The governance strength will likely determine if enterprises can actually harvest the expected efficiencies and benefits that cloud computing portends. by Dana Gardner]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 02 Sep 2009 11:49:15 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/spectrum.html"><![CDATA[Spectrum]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+adoption.html"><![CDATA[Cloud Adoption]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/dana+gardner.html"><![CDATA[Dana Gardner]]></category>
	</item>
	<item>
		<title><![CDATA[Live Webcast: Scale Up and Save:  Best Practices for High-Density Virtualization & Consolidation]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1130955]]></link>
		<description><![CDATA[Fast-paced and resource-constrained environments of today require IT decision makers to take fresh approaches in order to keep up with dynamic organizations.      Join NEC and Intel in this live TechRepublic Webcast to understand market drivers for high density virtualization hosting.  Discuss how leading edge...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/consolidation.html"><![CDATA[Consolidation]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/nec+corp..html"><![CDATA[NEC Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/intel+corp..html"><![CDATA[Intel Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/storage+management.html"><![CDATA[Storage Management]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/utility+computing.html"><![CDATA[Utility Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">INTC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NIPNY</category>
		<category domain="tickers">INTC,NIPNY</category>
	</item>
	<item>
		<title><![CDATA[Costain Group Leverages Global Best Practice and Collaboration to Achieve Goal of Being "Number One"]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171285]]></link>
		<description><![CDATA[Costain Group wanted to streamline collaboration between globally dispersed teams of partners, associates, and subcontractors working on multiple projects undertaken by Costain's diverse operating entities and maximize business efficiency and excellence to sustain double-digit growth in profit and revenue through 2010 and beyond. The challenge was to enforce rigorous, best-practice,...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+primavera.html"><![CDATA[Oracle Primavera]]></category>
		<category domain="http://updates.zdnet.com/tags/costain+group+plc..html"><![CDATA[Costain Group Plc.]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[TOGAF 9 and ITIL V3]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1178571]]></link>
		<description><![CDATA[This paper describes the development of TOGAF The Open Group Architecture Framework and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. The development of information systems in large organizations, and in multipart supply-and-demand chains, has...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/model.html"><![CDATA[Model]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/tso.html"><![CDATA[TSO]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice+model.html"><![CDATA[Best Practice Model]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Best Practices in Index Maintenance - Fighting the Silent Performance Killers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121567]]></link>
		<description><![CDATA[Index fragmentation is a serious issue. It causes significant SQL Server performance issues, leading to loss of money and time. The problem is native tools alone aren't the solution to fragmentation.   In this new Quest white paper, learn about index fragmentation and why native and custom-coded approaches aren't...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/fragmentation.html"><![CDATA[Fragmentation]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/quest+software+inc..html"><![CDATA[Quest Software Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/index+fragmentation.html"><![CDATA[Index Fragmentation]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">QSFT</category>
		<category domain="tickers">QSFT</category>
	</item>
	<item>
		<title><![CDATA[When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1118869]]></link>
		<description><![CDATA[With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...]]></description>
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		<pubDate>Thu, 20 Aug 2009 00:00:00 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+provider.html"><![CDATA[Communications Provider]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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		<title><![CDATA[Maintenance and Support Best Practices for IT Infrastructure, and Cost Savings Strategies]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1112815]]></link>
		<description><![CDATA[Outsourcing of IT support is a market reality. According to research provided by Gartner, Inc., external service providers are currently maintaining approximately 25 to 30% of all IT infrastructure.  If you are considering or haven't yet considered outsourcing your company's IT infrastructure support, then watch this new program and...]]></description>
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		<pubDate>Mon, 10 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/it+infrastructure.html"><![CDATA[IT Infrastructure]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/dimension+data.html"><![CDATA[Dimension Data]]></category>
		<category domain="http://updates.zdnet.com/tags/cost+savings.html"><![CDATA[Cost Savings]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Business Intelligence - HP BladeSystem C7000 Reference Configurations and Best Practices for Microsoft SQL Server 2008]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1130581]]></link>
		<description><![CDATA[This white paper highlights the advantages of deploying SQL Server 2008 on HP BladeSystem servers and the c7000 enclosure, simplifying management, reducing the overall cost of ownership while providing high performance and high availability features. This white paper also provides example configurations for deploying SQL Server BI, and Online Transaction...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+sql+server.html"><![CDATA[Microsoft SQL Server]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+sql+server+2008.html"><![CDATA[Microsoft SQL Server 2008]]></category>
		<category domain="http://updates.zdnet.com/tags/application+performance+management.html"><![CDATA[Application Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">HPQ,MSFT</category>
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		<title><![CDATA[Best Practices for Fully Automated Disaster Recovery of Microsoft SQL Server 2008 Using HP Continuous Access EVA With Cluster Extension EVA]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1130637]]></link>
		<description><![CDATA[By seamlessly integrating with Microsoft Failover Cluster, HP Cluster Extension EVA is the best product available to take advantage of the automated disaster recovery functionality of replicated storage provided by HP Continuous Access EVA. For SQL Server to fully utilize the replication and automated recovery features of HP CLX EVA...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+sql+server+2008.html"><![CDATA[Microsoft SQL Server 2008]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+sql+server.html"><![CDATA[Microsoft SQL Server]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">HPQ,MSFT</category>
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