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- Best Practices for Translating Customer Satisfaction into Revenue
- Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices...
- Tags: Revenue, Customer Satisfaction, Best Practice, Product Marketing, Marketing
- White papers 2009-11-06
- Securing the Physical, Virtual, Cloud Continuum
- Information security best practices have not changed much in 15 years -- strong perimeter defense and defense in depth are still the primary security controls. However, virtualization and cloud computing are radically altering data center operations, leading to a hybrid physical/virtual/cloud computing environment. Securing this new environment demands the adoption...
- Tags: Nemertes Research, Trend Micro Inc., Best Practice, Data Centers, Cloud Computing, Virtualization, Product Marketing, Security, Storage, Hardware, Data Management, Marketing
- Webcasts 2009-11-01
- Best Practices in Managed Print Services
- I’ve come across a good overview of Managed Print Services by Darlene Sheldon, writing at imagesourcemag.com. Doc’s always on the lookout for these primers, since this is still a relatively new field. by Doc
- Tags: Overview, Best Practice, Doc
- Sponsored content 2009-10-18
- Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
- This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...
- Tags: Benefit, Best Practice, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2009-10-15
- Windows 7: Tips and Best Practices for Simplified Migration
- This white paper outlines best practices for systems administration and IT professionals in healthcare environments. Based on real-life experiences of IT professionals in the medical field, it outlines best practices for IT professionals fighting to keep IT systems healthy—just as they want their patients to be.
- Tags: Microsoft Windows 7, IT Professional, Microsoft Windows, Kace, Best Practice
- White papers 2009-10-12
- Telecom Expense Management: 5 Best Practices for Reducing Telecom Cost
- Telecommunications expenses are among the largest cost items on corporate income statements. According to leading industry analysts, many companies can lower their telecommunications costs by 15% or more without damaging their service quality, and the savings would go directly to their bottom lines. In this white...
- Tags: Best Practice, MBG Expense Management, Telecommunications Expense, Telephony, Telecom & Utilities, Telecommunications, Networking
- White papers 2009-10-05
- Massive But Agile: Best Practices for Scaling the Next-Generation Enterprise Data Warehouse - Forrester Report
- Information and knowledge management (I&KM) professionals continue to expand the scale, scope, and deployment roles for their enterprise data warehouse EDW investments. Information managers are adopting EDW best practices that push the scalability and performance envelope without sacrificing the agility to optimize this critical infrastructure to ever-changing analytic workloads. This...
- Tags: Data Warehouse, Best Practice, Forrester Research Inc., Aster Data, Information Manager, Knowledge Management, Enterprise Software, Software
- White papers 2009-10-02
- Gaining Perspective on Performance: Best Practices for an Effective 360-Degree Feedback Program
- When planned in advance and run strategically, a 360-degree feedback program can offer serious business value. Feedback from multiple raters provides useful data on your employees, their performance, and their development needs. But be forewarned—you can't launch a 360-degree feedback program without thinking ahead. This white paper takes a look...
- Tags: 360-degree, SumTotal Systems Inc., Performance, Best Practice, Performance Management, Human Resources, Workforce Management
- White papers 2009-10-01
- modu Deploys Best Practices and Gains Competitive Edge With Oracle E-Business Suite Release 12
- modu Ltd. wanted to establish best practice processes to compete effectively in global telecommunications market and improve reporting processes to get greater visibility into financial performance. The challenge was to achieve greater control over budgeting and improve purchasing and inventory management. modu Ltd. deployed Oracle E-Business Suite Release 12 applications...
- Tags: Oracle Corp., Oracle E-Business Suite, Best Practice, Modu, Operational Accounting, Enterprise Software, Finance, Software
- Case studies 2009-10-01
- Cloud Security and Governance Best Practices
- This webcast is designed for architects who want a detailed "How to" for security best practices for the Cloud. This webcast goes into the details on the use of policy as a mechanism for runtime governance of the most popular Cloud use cases.
- Tags: Security, Webcast, Governance, InfoWorld, Best Practice
- Webcasts 2009-09-24
- Going beyond the hype: Identifying Enterprise 2.0 best practices
- There’s been plenty of discussion recently in the blogosphere, including here, about the successes and challenges of Enterprise 2.0 projects. But there’s still just a rough general sense of what it really takes to create an effective collaborative community using social tools. However, as social computing patterns...
- Tags: Enterprise 2.0, Best Practice, Dion Hinchcliffe
- Blog posts 2009-09-17
- Proper cloud adoption requires a governance support spectrum of technology, services, best practices
- The governance strength will likely determine if enterprises can actually harvest the expected efficiencies and benefits that cloud computing portends. by Dana Gardner
- Tags: Best Practice, Spectrum, Cloud Adoption, Cloud Computing, Virtualization, Hardware, Dana Gardner
- Blog posts 2009-09-02
- Live Webcast: Scale Up and Save: Best Practices for High-Density Virtualization & Consolidation
- Fast-paced and resource-constrained environments of today require IT decision makers to take fresh approaches in order to keep up with dynamic organizations. Join NEC and Intel in this live TechRepublic Webcast to understand market drivers for high density virtualization hosting. Discuss how leading edge...
- Tags: Webcast, Consolidation, Best Practice, NEC Corp., Intel Corp., Data Centers, Cloud Computing, Storage Management, Virtualization, Utility Computing, Servers, Storage, Hardware, Data Management
- Webcasts 2009-09-01
- Costain Group Leverages Global Best Practice and Collaboration to Achieve Goal of Being "Number One"
- Costain Group wanted to streamline collaboration between globally dispersed teams of partners, associates, and subcontractors working on multiple projects undertaken by Costain's diverse operating entities and maximize business efficiency and excellence to sustain double-digit growth in profit and revenue through 2010 and beyond. The challenge was to enforce rigorous, best-practice,...
- Tags: Oracle Corp., Best Practice, Oracle Primavera, Costain Group Plc., Collaboration, Groupware, Project Management, Tools & Techniques, Enterprise Software, Software, It Operations, It service Management, Management
- Case studies 2009-09-01
- TOGAF 9 and ITIL V3
- This paper describes the development of TOGAF The Open Group Architecture Framework and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. The development of information systems in large organizations, and in multipart supply-and-demand chains, has...
- Tags: Model, Best Practice, TSO, Best Practice Model, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2009-09-01
- Best Practices in Index Maintenance - Fighting the Silent Performance Killers
- Index fragmentation is a serious issue. It causes significant SQL Server performance issues, leading to loss of money and time. The problem is native tools alone aren't the solution to fragmentation. In this new Quest white paper, learn about index fragmentation and why native and custom-coded approaches aren't...
- Tags: Fragmentation, Performance, Best Practice, Quest Software Inc., Index Fragmentation, Performance Management, Databases, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2009-08-24
- When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
- With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...
- Tags: Billing, Pitney Bowes Inc., Best Practice, Communications Provider
- White papers 2009-08-20
- Maintenance and Support Best Practices for IT Infrastructure, and Cost Savings Strategies
- Outsourcing of IT support is a market reality. According to research provided by Gartner, Inc., external service providers are currently maintaining approximately 25 to 30% of all IT infrastructure. If you are considering or haven't yet considered outsourcing your company's IT infrastructure support, then watch this new program and...
- Tags: IT Infrastructure, Information Technology, Dimension Data, Cost Savings, Best Practice, Strategy, Management
- Webcasts 2009-08-10
- Business Intelligence - HP BladeSystem C7000 Reference Configurations and Best Practices for Microsoft SQL Server 2008
- This white paper highlights the advantages of deploying SQL Server 2008 on HP BladeSystem servers and the c7000 enclosure, simplifying management, reducing the overall cost of ownership while providing high performance and high availability features. This white paper also provides example configurations for deploying SQL Server BI, and Online Transaction...
- Tags: Hewlett-Packard Co., Microsoft SQL Server, Microsoft Corp., Best Practice, Microsoft SQL Server 2008, Application Performance Management, Databases, Pricing, Business Intelligence, Tools & Techniques, Enterprise Software, Software, Data Management, Marketing, Management
- White papers 2009-08-01
- Best Practices for Fully Automated Disaster Recovery of Microsoft SQL Server 2008 Using HP Continuous Access EVA With Cluster Extension EVA
- By seamlessly integrating with Microsoft Failover Cluster, HP Cluster Extension EVA is the best product available to take advantage of the automated disaster recovery functionality of replicated storage provided by HP Continuous Access EVA. For SQL Server to fully utilize the replication and automated recovery features of HP CLX EVA...
- Tags: Microsoft SQL Server 2008, Hewlett-Packard Co., Microsoft Access, Microsoft SQL Server, Microsoft Corp., Best Practice, Disaster Recovery, Data Management
- White papers 2009-08-01
White Papers and Webcasts
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