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- Best Practices for Translating Customer Satisfaction into Revenue
- Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices...
- White papers 2009-11-06
- Securing the Physical, Virtual, Cloud Continuum
- Information security best practices have not changed much in 15 years -- strong perimeter defense and defense in depth are still the primary security controls. However, virtualization and cloud computing are radically altering data center operations, leading to a hybrid physical/virtual/cloud computing environment. Securing this new environment demands the adoption...
- Webcasts 2009-11-01
- Best Practices in Managed Print Services
- I’ve come across a good overview of Managed Print Services by Darlene Sheldon, writing at imagesourcemag.com. Doc’s always on the lookout for these primers, since this is still a relatively new field. by Doc
- Sponsored content 2009-10-18
- Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
- This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...
- White papers 2009-10-15
- Windows 7: Tips and Best Practices for Simplified Migration
- This white paper outlines best practices for systems administration and IT professionals in healthcare environments. Based on real-life experiences of IT professionals in the medical field, it outlines best practices for IT professionals fighting to keep IT systems healthy—just as they want their patients to be.
- White papers 2009-10-12
- Telecom Expense Management: 5 Best Practices for Reducing Telecom Cost
- Telecommunications expenses are among the largest cost items on corporate income statements. According to leading industry analysts, many companies can lower their telecommunications costs by 15% or more without damaging their service quality, and the savings would go directly to their bottom lines. In this white...
- White papers 2009-10-05
- Massive But Agile: Best Practices for Scaling the Next-Generation Enterprise Data Warehouse - Forrester Report
- Information and knowledge management (I&KM) professionals continue to expand the scale, scope, and deployment roles for their enterprise data warehouse EDW investments. Information managers are adopting EDW best practices that push the scalability and performance envelope without sacrificing the agility to optimize this critical infrastructure to ever-changing analytic workloads. This...
- White papers 2009-10-02
- Gaining Perspective on Performance: Best Practices for an Effective 360-Degree Feedback Program
- When planned in advance and run strategically, a 360-degree feedback program can offer serious business value. Feedback from multiple raters provides useful data on your employees, their performance, and their development needs. But be forewarned—you can't launch a 360-degree feedback program without thinking ahead. This white paper takes a look...
- White papers 2009-10-01
- modu Deploys Best Practices and Gains Competitive Edge With Oracle E-Business Suite Release 12
- modu Ltd. wanted to establish best practice processes to compete effectively in global telecommunications market and improve reporting processes to get greater visibility into financial performance. The challenge was to achieve greater control over budgeting and improve purchasing and inventory management. modu Ltd. deployed Oracle E-Business Suite Release 12 applications...
- Case studies 2009-10-01
- Cloud Security and Governance Best Practices
- This webcast is designed for architects who want a detailed "How to" for security best practices for the Cloud. This webcast goes into the details on the use of policy as a mechanism for runtime governance of the most popular Cloud use cases.
- Webcasts 2009-09-24
- Going beyond the hype: Identifying Enterprise 2.0 best practices
- There’s been plenty of discussion recently in the blogosphere, including here, about the successes and challenges of Enterprise 2.0 projects. But there’s still just a rough general sense of what it really takes to create an effective collaborative community using social tools. However, as social computing patterns...
- Blog posts 2009-09-17
- Proper cloud adoption requires a governance support spectrum of technology, services, best practices
- The governance strength will likely determine if enterprises can actually harvest the expected efficiencies and benefits that cloud computing portends. by Dana Gardner
- Blog posts 2009-09-02
- Live Webcast: Scale Up and Save: Best Practices for High-Density Virtualization & Consolidation
- Fast-paced and resource-constrained environments of today require IT decision makers to take fresh approaches in order to keep up with dynamic organizations. Join NEC and Intel in this live TechRepublic Webcast to understand market drivers for high density virtualization hosting. Discuss how leading edge...
- Webcasts 2009-09-01
- Costain Group Leverages Global Best Practice and Collaboration to Achieve Goal of Being "Number One"
- Costain Group wanted to streamline collaboration between globally dispersed teams of partners, associates, and subcontractors working on multiple projects undertaken by Costain's diverse operating entities and maximize business efficiency and excellence to sustain double-digit growth in profit and revenue through 2010 and beyond. The challenge was to enforce rigorous, best-practice,...
- Case studies 2009-09-01
- TOGAF 9 and ITIL V3
- This paper describes the development of TOGAF The Open Group Architecture Framework and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. The development of information systems in large organizations, and in multipart supply-and-demand chains, has...
- White papers 2009-09-01
- Best Practices in Index Maintenance - Fighting the Silent Performance Killers
- Index fragmentation is a serious issue. It causes significant SQL Server performance issues, leading to loss of money and time. The problem is native tools alone aren't the solution to fragmentation. In this new Quest white paper, learn about index fragmentation and why native and custom-coded approaches aren't...
- White papers 2009-08-24
- When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
- With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...
- White papers 2009-08-20
- Maintenance and Support Best Practices for IT Infrastructure, and Cost Savings Strategies
- Outsourcing of IT support is a market reality. According to research provided by Gartner, Inc., external service providers are currently maintaining approximately 25 to 30% of all IT infrastructure. If you are considering or haven't yet considered outsourcing your company's IT infrastructure support, then watch this new program and...
- Webcasts 2009-08-10
- Business Intelligence - HP BladeSystem C7000 Reference Configurations and Best Practices for Microsoft SQL Server 2008
- This white paper highlights the advantages of deploying SQL Server 2008 on HP BladeSystem servers and the c7000 enclosure, simplifying management, reducing the overall cost of ownership while providing high performance and high availability features. This white paper also provides example configurations for deploying SQL Server BI, and Online Transaction...
- White papers 2009-08-01
- Best Practices for Fully Automated Disaster Recovery of Microsoft SQL Server 2008 Using HP Continuous Access EVA With Cluster Extension EVA
- By seamlessly integrating with Microsoft Failover Cluster, HP Cluster Extension EVA is the best product available to take advantage of the automated disaster recovery functionality of replicated storage provided by HP Continuous Access EVA. For SQL Server to fully utilize the replication and automated recovery features of HP CLX EVA...
- White papers 2009-08-01
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Meet Doc
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Here to help you with your Document Management Needs
- Doc is an enigma. Born to a Russian ballerina and a German electrical engineer, he grew up in various locations in the United States. He’s seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone.
- To learn more about this mysterious figure check out his blog on ZDNet and his Workspace on TechRepublic. You’ll be glad you did.
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