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- Bausch & Lomb reduces IT boundaries
- The commonly used phrase "lack of IT alignment" suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. Bausch & Lomb has shattered boundaries by merging IT and customer service under the CIO. by Michael Krigsman
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-24
- Bausch & Lomb puts new CIO in charge of customer service
- Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-07-23
- eRoom Offers a Vision of Better Product Development
- The world's leading technology-based health care company for the eye, Bausch & Lomb is dedicated to helping consumers see, look, and feel better through innovative technology and design. Bausch & Lomb operates on every continent. This creates challenges in communicating about products in development for worldwide introduction. Bausch & Lomb...
- Tags: Team, eRoom, Bausch & Lomb Inc., Vision, Team Management, Product Development, Vertical Industries, Storage, Management, Research & Development, Business Operations, Enterprise Software, Software, Hardware
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Additional Resources
- Bausch
- BauschInteresting pairing...and one that seems to make a little more sense than the traditional IT/Accounting duopoly you generally see in the enterprise. Consumer oriented businesses in this day and age should have consumer oriented systems in place. I think the change in attitude should provide immediate dividends. ...
- Tags: Product marketing, Customer relationship management (CRM), Bausch
- Discussion threads 2008-07-24
- News to know: DNS flaw; Amazon; Microsoft shakeup; Facebook
- Notable headlines: Ryan Naraine: Researchers borrow from Google PageRank for network defense service Attack code published for DNS flaw Nate McFeters: |)ruid and HD Moore release part 2 of DNS exploit 'Spam King' escapes from federal prison iPhone vulnerable to phishing,...
- Tags: Apple iPhone, Facebook, DNS, Amazon.com Inc., Microsoft Corp., Microsoft Xbox, Flaw, Game Players, Domain Names, Networking, Security, Consumer Electronics, Personal Technology, Internet, Larry Dignan
- Blog posts 2008-07-24
- Does private equity mean a boon for offshore outsourcing?
- Patni Computer Systems, an Indian outsourcing company, plans to aim its services at private equity firms in a move that makes a lot of sense given the acquisition barrage in the U.S. To wit: On Monday, TPG and Goldman Sachs bought Alltel for $25 billion. Last week Cerberus Capital Management...
- Tags: Software Infrastructure, Outsourcing, Offshore outsourcing, IT Management, Hardware Infrastructure
- Blog posts 2007-05-21
- Use Yahoo! to monitor and possibly shorten your daily commute
- Anyone who has ever been stuck in a traffic jam knows how important information can be. Just knowing the reason behind a slowdown can help you estimate how much longer you'll be stuck and make some sense of the sea of cars around you. And, with a little planning and...
- Tags: Monitor, Yahoo! Inc., O'Reilly Media Inc., Productivity, Monitors & Displays, RSS, Policies And Procedures, Channel Management, Hardware, Components, Internet, Human Resources, Marketing
- Book chapters 2006-10-18
- Spammer explains how I got spammed (but I'm not buying it)
- Have you ever received that one spam that just pushed you over the edge, making you want to track the spammer down and give him or her a piece of your mind? Earlier this month, I got spammed by Loyalty Solutions, which is apparently a subsidiary of Optimus...
- Tags: newsletter, Loyalty, spam, Loyalty Solutions
- Blog posts 2006-08-15
- Describe the exact location of your prized photos with this Flickr hack
- You can use Flickr tags to describe the exact location where you took a photo, and then display your geographically precise photos on a map. You can use Flickr tagging features, using longitude and latitude coordinates, to describe the exact location where you took a photo, and...
- Tags: Flickr, O'Reilly Media Inc., Photograph
- Book chapters 2006-04-14
- Hack your way to a faster, stronger, better Yahoo!
- Get more out of Yahoo! with these three hacks. Yahoo! is one of the most popular and most feature-rich sites on the Web. But, as the hacks in this download show, even the most feature-laden sites can be enhanced with a few well conceived alternations. The three...
- Tags: Web, Yahoo! Inc., O'Reilly Media Inc., Channel Management, Productivity, Marketing
- Book chapters 2006-01-05
- Microsoft stuck with Mikerowesoft mess
- Microsoft stuck with Mikerowesoft messDMCA *Copyright* infringementFrom his site:"I received an email from Smart & Biggar, Microsoft's Canadian lawyers, informing me that I have been committing COPYRIGHT INFRINGEMENT against Microsoft. "Maybe you guys overlooked this. At best it was a trademark infringement, but an extremely weak one, yet Microsoft lawyers...
- Tags: Games, Microsoft Corp., DMCA
- Discussion threads 2004-01-20
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At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
