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	<title><![CDATA[banking operation Resources | ZDNet]]></title>
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		<title><![CDATA[A Six Sigma Approach to Efficient Retail Banking Operations]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=937905]]></link>
		<description><![CDATA[In 2007, a major bank embraced Iontas' Focus software suite as part of its Six Sigma initiative to streamline front-office operations. The bank was experiencing high turnover and struggling with varied execution styles among tellers. Compounding the challenges, the bank had no baseline metrics on teller activities that they could...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 02 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://updates.zdnet.com/tags/banking.html"><![CDATA[Banking]]></category>
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		<category domain="http://updates.zdnet.com/tags/iontas+business+%2526+technology+optimization.html"><![CDATA[Iontas Business & Technology Optimization]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/six+sigma.html"><![CDATA[Six Sigma]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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