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- Transformed Customer Service for Leading Scottish Financial Institution
- As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for...
- Tags: Customer Service, Financial, Nortel Networks Corp., Banking Operation, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies 2008-04-22
Additional Resources
- News to know: Apple's $800 laptop; MS and Mac Patch Days; Vista Home for business
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Mac OS X Patch Day: 40 security flaws fixed MS Patch Tuesday heads-up: 11 bulletins, 4 critical Ed Bott: Look who's buying...
- Tags: Apple Macintosh, Microsoft Windows Vista, Apple Inc., Microsoft Corp., Laptop Computer, H-1B, Notebooks, Human Resources, Labor Relations, Hardware, Notebooks & Tablets, David Grober
- Blog posts 2008-10-10
- Medical tourism to Mexico gets more organized
- What this points to is a growing professionalism and sophistication among medical tourism companies on both sides of the border. These groups are actively signing-up companies and insurers and soon, if you need an operation, they may be your only hope. by Dana Blankenhorn
- Tags: Mexico, Healthcare, Insurance, Business Operations, Corporate Insurance, Dana Blankenhorn
- Blog posts 2008-10-09
- IBM considering financing IT project partners because of banking crisis
- I recently ran into Drew Clark, head of IBM's Venture Capital Group, based in Menlo Park, California. I asked him about the financial crisis and what IBM could do in response. "We would never make an equity investment but we are looking at financial help in projects where we partner...
- Tags: Financial, Information Technology, Banking, Financing, IBM Corp., Financial Accounting, Investment, Strategy, Finance, Management, Tom Foremski
- Blog posts 2008-10-09
- Capital, Capital. Wherefore art thou scarce capital?
- My Kingdom for Capital Expenditure Funding The current meltdown on Wall Street is definitely having an impact on the technology sector. This week's recent earnings forecast from SAP rather convincingly showed us that the capital markets will adversely impact technology sales. Capital for...
- Tags: Wall Street, Firm, Borrower, Pricing Strategy, Banking Relationship, Sales Strategy, Banking, Pricing, Sales Force Management, Roi/Tco, Sales, Financial Services, Marketing, Finance, Managerial Accounting, Brian Sommer
- Blog posts 2008-10-07
- Atrivo/Intercage's disconnection briefly disrupts spam levels
- After years of operation, California based ISP Atrivo/Intercage, a well known Russian Business Network darling, faced the music and was disconnected from the Internet by its upstream provider at the end of September. What happened according to MessageLabs's latest intelligence report, was a brief decline of spam due to the...
- Tags: Internet Service Provider, Atrivo/Intercage, Intercage, Atrivo, Internet Service Providers (ISPs), Internet, Cyberthreats, Security, Dancho Danchev
- Blog posts 2008-10-07
- T-Mobile clarifies G1 Android pre-order availability and text messaging question
- T-Mobile clarifies G1 Android pre-order availability and text messaging questionPre-order or not T-mob delivery method is greatThe articles/videos showing Apple's brick-and-mortar store lines, the iTunes wacky operation is comic relief to some. Not T-mobile. All I was told by wife was to sign for package. Wow, that is consumer friendly...
- Tags: Text messaging/SMS/MMS, T-Mobile, G1 Android, text messaging
- Discussion threads 2008-10-07
- Microsoft Xbox 360 Messenger Kit
- When the Xbox 360 was released in November 2005, owners of the previous console were delighted to see that the online element would not only be preserved, but it would also be vastly improved. Xbox Live on the 360 not only provided updated features across the board, but it also...
- Tags: Game players, Microsoft Corp., chatpad, Microsoft Xbox, Microsoft Xbox 360, headset
- Product reviews 2008-10-06
- Dish Network DTVPal
- Dish Network DTVPalDTVPAL is junk, dish network a RIPOFF!!!DO NOT BUY THE DTVPAL! DISH NETWORK IS A RIPOFF! THEIR WARRANTY SERVICE DOESNOT EXIST! This company is dishonest and does not support their product.Their alleged warranty isn't worth the paper it's printed on.---After waiting months for the DTVpal, having one order...
- Tags: TV & Home Theater, Isaac Ferman, ERT, DTVPal, firmware, Dish Network, account number, Paul
- Discussion threads 2008-10-06
- Pantech C610 (AT&T)
- Pantech doesn't normally come to mind when we think of high-end feature phones, simply because most Pantech handsets we review are of the lower-end, basic variety. (See the Pantech Breeze, for example.) Pantech surprises us every once in awhile, though, as it did with the Pantech C610. At first...
- Tags: Cellular phones, AT&T Corp., Pantech C610, Pantech
- Product reviews 2008-10-06
- Large Hadron Collider computing grid launched
- The Worldwide Large Hadron Collider Computing Grid, which can draw on the computing power of more than 100,000 processors, was officially launched on Friday. One of the world's largest computing grids, capable of streaming the equivalent of three million DVDs a year, was officially launched on Friday....
- Tags: CERN, Scientist, Grid, Large Hadron Collider, particle accelerator, physics, Nick Heath, silicon.com
- News items 2008-10-06
- Two Europeans indicted for US cyberattacks
- The indictments are part of the FBI's Operation Cyberslam, said to be the US's first successful investigation into a large-scale, commercially motivated denial-of-service attack Two Europeans, one of whom is English, have been indicted by a US federal grand jury in connection with a 2003 distributed denial-of-service attack that...
- Tags: FBI, Cyberattack, Distributed Denial Of Service, Attack, Operation Cyberslam, Gembe, Federal Government, Government, security, botnet, cybercrime, DOS, attacks, Matthew Broersma, ZDNet.co.uk
- News items 2008-10-06
- A Consumer Electronics Carol
- I recently received a promotional email from a large Internet-based retailer that shall for the moment remain nameless (cough! Amaz-ahem!) As I was considered to be a high-volume "Prime" customer, this online retailer wanted to offer me a 30-day trial of their their premier store-branded consumer...
- Tags: Retail Company, Retail, Consumer Electronics, Personal Technology, Jason Perlow
- Blog posts 2008-10-06
- eBay doubles down on payments as it buys Bill Me Later; Lays off 1,000
- EBay on Monday revamped its corporate portfolio laying off 1,000 workers, or 10 percent of its workforce, and buying online payment company Bill Me Later as well as a Denmark classifieds company. The layoffs were largely expected, but the Bill Me Later purchase for $820 million in...
- Tags: Payment, Amazon.com Inc., eBay Inc., Bill, E-business/E-Commerce, Financial Services, Financial Accounting, Internet, Finance, Larry Dignan
- Blog posts 2008-10-06
- Editorial independence and blogging about politics [off-topic]
- Editorial independence and blogging about politics [off-topic]Hey thanksAppreciate the support!.....Well you got that right! :D ]:)Well I, for one, am glad.......that CBS was able to act quickly enough and get you to post a retraction so as not to hurt anyone else's feelings. I'm kidding. ;-)...
- Tags: blog, blogging, blogger
- Discussion threads 2008-10-05
- Valleywag, Consumerist sites announce layoffs
- A source close to Gawker Media informed me a moment ago that popular sites Consumerist, Valleywag and NSFW Fleshbot will may be shuttered will lose most of their editorial talent. "Nineteen jobs will be cut," my source says, with a formal announcement from Gawker Media coming later...
- Tags: Layoff, Gawker Media, Site, Consumerist, Workforce Management, Team Management, Human Resources, Management, Andrew Nusca
- Blog posts 2008-10-03
- Skype says Tom violated agreement for Chinese service
- Skype says Tom violated agreement for Chinese serviceSo when do we clean up our own act?First we need to clean up our own operation, put a little sunshine into the dark corners of the domestic-"intelligence" "community", enact and enforce strong privacy legislation (at least on par with what's in effect...
- Tags: Skype Technologies S.A., Skype Says, agreement
- Discussion threads 2008-10-03
- WinAgents TFTP Server (exe)
- WinAgents TFTP Server for Windows is a full-service TFTP server realized as a Windows service. WinAgents TFTP Server runs as a background task and doesn't require permanent attendance. It is originally designed load-resistant for the 24x7 mode of operation. Using WinAgents TFTP Server, you can make reserve copies of device...
- Tags: Microsoft Windows, Interactive Voice Response (IVR), Operating Systems, Software
- Software downloads 2008-10-03
- Microsoft Money Essentials (002)
- Note: The Download Now link will take you to the Microsoft Web site, where you must enter a valid e-mail address and retrieve instructions via email for downloading the 60-day trial.Microsoft Money Essentials is the perfect complement to your current online banking efforts. With Money Essentials, you can: see a...
- Tags: Bill, Online Banking, Microsoft Money, Microsoft Corp., Banking, E-business/E-Commerce, E-mail, Financial Services, Internet, Online Communications
- Software downloads 2008-10-03
- Microsoft Money Plus Home & Business (004)
- Note: The Download Now link will take you to the Microsoft Web site, where you must enter a valid e-mail address and retrieve instructions via email for downloading the 60-day trial.Microsoft Money Plus Home & Business makes managing business and personal finances fast, easy and automatic with precise tools that...
- Tags: Microsoft Money, Microsoft Corp., Taxes, E-mail, Banking, Productivity, Free Trade, Financial Planning, Finance, Online Communications, Financial Services
- Software downloads 2008-10-03
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We need to get back to freethinking and innovation that is core to our roots. Companies like Intel were founded on thoughts like the famous quote from Robert Noyce - "Don't be encumbered by the past, go out and do something wonderful."
