bank of ireland

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Bank of Ireland: data breach repeat offender

Bank of Ireland: data breach repeat offenderThere is actually a solution...I agree that training and internal policies are important. However, you can not just rely on the human factor, you need to adopt technology. Secure USB flash drives with strong encryption like the SanDisk Enterprise Cruzer and a data management...

Tags: Flash memory, Bank of Ireland, data breach

Discussion threads 2008-11-08

Bank of Ireland: data breach repeat offender

A Bank of Ireland employee lost an unencrypted USB memory stick containing personal information belonging to 894 customers. Stopping this problem requires more stringent government enforcement. by Michael Krigsman

Tags: Bank Of Ireland, Memory, Flash Memory, Semiconductors, Hardware, Components, Michael Krigsman, Bank For Ireland, Ken, Identity Theft, Disaster Recovery, Productivity, Financial Services, Security, Data Management

Blog posts 2008-11-07

Bank of Ireland: Quality Service Through Call Center Transformation

In an era of heightened customer demands and increased competition, call centers have become a crucially important mechanism to cost-effectively serve customers and sell products. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same...

Tags: Oracle Corp., Call-center, Customer Satisfaction, Bank Of Ireland, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing

Case studies

Additional Resources

News to know: Adobe; OpenSUSE; Ubuntu; IBM; P2P; Palm

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Adrian Kingsley-Hughes: Adobe Flash for all smartphones ... except iPhone Andrew Mager: Google and Adobe join forces on Open...

Tags: Ubuntu, Adobe Systems Inc., Google Inc., High Tech Computer Corp., Data Center, Information Technology, P2P, Palm Inc., Novell OpenSuse, Jason Perlow, Apple Inc., Beta, IBM Corp., Data Centers, Tablets, Cloud Computing, Strategy, Storage, Hardware, Data Management, Notebooks & Tablets, Management, Larry Dignan

Blog posts 2009-10-05

Sustainability: More Capitalist Than Jack Welch?

What's wrong with this picture? At a time where more leading companies than ever are integrating sustainability, not just into their mid term strategy but into the core of their business models, Jack Welch sits awkwardly on the landscape. Jack and Suzy Welch published a missive on sustainability in Business...

Tags: Strategy, Sustainability, Jack Welch, CSR, James Farrar

Blog posts 2009-06-05

News to know: Rigged PDFs; Obama's CTO; Android bug; Windows 7

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Jason Perlow: Can we finally realize Alan Kay's Dynabook for $100? CNET News: Memo to Intel: Netbooks morphing into notebooks Ryan Naraine: Rigged PDFs...

Tags: Microsoft Windows 7, CTO, Adobe PDF, E-waste, Microsoft Windows, Robots, Operating Systems, Software, Emerging Technologies, Larry Dignan

Blog posts 2008-11-10

Greentech Investing: Not So Fast

There's an inevitable slowdown in venture capital investing and that's not good news for Silicon Valley nor the Cleantech start-ups. Last quarter VC activity was about one-third of the same quarter last year. While economists claim there's plenty of capital around, the investments being made are more cautious....

Tags: Bank, Alternative Energy, American Media, Harry Fuller

Blog posts 2008-10-02

Iceberg: cuts code, evolves your enterprise

This is a dual post written and posted simultaneously. For the perspective of how Iceberg this benefits student, check the post over at iGeneration. Some bits are the same and used in both entries; ain't easy posting the same thing for different audiences. A few weeks ago...

Tags: Web, Microsoft .NET, Microsoft SharePoint, Client, Web Site, Workflow, Iceberg, Collaboration, Groupware, Web Site Development, Storage, Enterprise Software, Databases, Software, Internet, Hardware, Data Management, Zack Whittaker

Blog posts 2008-09-07

Scammers caught backdooring chip and PIN terminals

The U.K's Dedicated Cheque and Plastic Crime Unit DCPU have recently uncovered state of the art social engineering scheme, where once backdoored, chip and PIN terminals were installed at retailers and petrol stations in an attempt to steal the credit card details passing through. Originally, before online banking took place...

Tags: Bank, Terminal, Credit Card, Chip, U.K, PIN, Irish Payment Services Organisation, Sales Channel, Financial Services, Sales, Dancho Danchev

Blog posts 2008-08-19

Allied Irish Banks Strengthens Its Position in Europe Through Core Bank Transformation

With competition and regulation increasing, Allied Irish Banks - Ireland's largest bank - needed to become more agile and cost-effective in serving its retail customers to remain a major player in the European banking market. Its aging and rigid core banking systems posed a significant barrier. AIB embarked on a...

Tags: Bank, Allied Irish Banks Plc., Banking, Financial Services

Case studies 2008-07-01

A tale of two statements: Apple and the EU on iTunes pricing

Apple has standardized its iTunes pricing across all of Europe and you'd think harmony would be in the air over the pond. Not so fast. Let's read between the lines. First up, is Apple's statement noting that it is leveling iTunes prices across Europe....

Tags: Consumer, Commission, Europe, Apple Inc., U.K., Pricing Strategy, Apple iTunes, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Larry Dignan

Blog posts 2008-01-09

If Skype was disruptive to telcos, then Cubic Telecom is their nightmare (and good for you)

A few weeks prior to my scheduled departure for Dublin, Ireland where I ran the most recent Mashup Camp, I started handing out the phone numbers of my hotel and traveling companions to people who might want to reach me while I was over there. For cell phone usage,...

Tags: SIM Card, Web, Ireland, Phone, Call, Skype Technologies S.A., Wi-Fi, Service, Cubic Telecom, Phone Number, MaxRoam, Pat Phelan, Telecom & Utilities, David Berlind

Blog posts 2007-11-27

Offshore outlook: The future is bright, but for whom?

A News.com report on a new position paper from Democratic presidential candidate John Kerry says that software programmers and other professionals hurt by outsourcing should get federal assistance. Kerry's new paper argues that the Trade Adjustment Assistance TAA program should be expanded to cover white-collar workers displaced by outsourcing. Strategically, it...

Tags: offshore, Lepeak, outsourcing

Blog posts 2004-10-26

Quality Service Through Call Center Transformation

Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, and agricultural sector. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of outstanding service...

Tags: Call-center, Siebel Systems Inc., Bank Of Ireland Group, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies

Case Study: Allied Irish Bank (AIB)

AIB Group, with assets of almost ?81 billion, is Ireland's leading banking and financial services organization. It employs more than 24,000 people in more than 800 offices around the world. The underlying business objective was to increase AIB's direct marketing capability. The existing IT systems were suited to the branch...

Tags: Business Process, Direct Marketing, BPM, Graham Technology, Operational Planning, Business Process Automation, Sales Channel, Advertising & Promotion, Strategy, Marketing Research, Enterprise Software, Business Operations, It Operations, Sales, Marketing, Management, Software

Case studies