bank of ireland group

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Quality Service Through Call Center Transformation

Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, and agricultural sector. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of outstanding service...

Tags: Call-center, Siebel Systems Inc., Bank Of Ireland Group, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies

Additional Resources

News to know: Adobe; OpenSUSE; Ubuntu; IBM; P2P; Palm

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Adrian Kingsley-Hughes: Adobe Flash for all smartphones ... except iPhone Andrew Mager: Google and Adobe join forces on Open...

Tags: Ubuntu, Adobe Systems Inc., Google Inc., High Tech Computer Corp., Data Center, Information Technology, P2P, Palm Inc., Novell OpenSuse, Jason Perlow, Apple Inc., Beta, IBM Corp., Data Centers, Tablets, Cloud Computing, Strategy, Storage, Hardware, Data Management, Notebooks & Tablets, Management, Larry Dignan

Blog posts 2009-10-05

Scammers caught backdooring chip and PIN terminals

The U.K's Dedicated Cheque and Plastic Crime Unit DCPU have recently uncovered state of the art social engineering scheme, where once backdoored, chip and PIN terminals were installed at retailers and petrol stations in an attempt to steal the credit card details passing through. Originally, before online banking took place...

Tags: Bank, Terminal, Credit Card, Chip, U.K, PIN, Irish Payment Services Organisation, Sales Channel, Financial Services, Sales, Dancho Danchev

Blog posts 2008-08-19

Offshore outlook: The future is bright, but for whom?

A News.com report on a new position paper from Democratic presidential candidate John Kerry says that software programmers and other professionals hurt by outsourcing should get federal assistance. Kerry's new paper argues that the Trade Adjustment Assistance TAA program should be expanded to cover white-collar workers displaced by outsourcing. Strategically, it...

Tags: offshore, Lepeak, outsourcing

Blog posts 2004-10-26

Case Study: Allied Irish Bank (AIB)

AIB Group, with assets of almost ?81 billion, is Ireland's leading banking and financial services organization. It employs more than 24,000 people in more than 800 offices around the world. The underlying business objective was to increase AIB's direct marketing capability. The existing IT systems were suited to the branch...

Tags: Business Process, Direct Marketing, BPM, Graham Technology, Operational Planning, Business Process Automation, Sales Channel, Advertising & Promotion, Strategy, Marketing Research, Enterprise Software, Business Operations, It Operations, Sales, Marketing, Management, Software

Case studies