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- IT failure at Heathrow T5: What really happened
- Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to...
- Tags: Software, CIO, Baggage, British Airways Plc., Information Technology, Problem, Terminal 5, BA, Vanderlande Industries, Vanderlande, Bags, Paul Coby, Airports Authority, Strategy, Tools & Techniques, Management, Michael Krigsman
- Blog posts 2008-04-07
- System update kicks Heathrow baggage system offline
- System update kicks Heathrow baggage system offlineBlame it on MSEven if there is no MS product involved I would venture to say its a Microsoft problem somehow someway, haha.Actually...In one of the reference links, it mentions the system is built around the .NET framework.All joking aside, this a quite a...
- Tags: Backups, system update, Teleflex, Logan, BAA, baggage, Heathrow
- Discussion threads 2008-02-22
- System update kicks Heathrow baggage system offline
- The computerized baggage handling system in Heathrow Airport's Terminal 4 was kicked offline for about two days due to software problems. As a result, carriers in the terminal were forced to sort baggage manually and 6000 passengers experienced delays, cancellations, and hassle. A...
- Tags: Baggage, Information Technology, System Update, Tools & Techniques, Software Upgrade, Transportation, Strategy, Management, Enterprise Software, Software, Michael Krigsman
- Blog posts 2008-02-21
- Travel is good but salsa is forbidden
- I'm in the airport here in Albuquerque on my way to California for a week of work with the Foldera team capped off by the TechCrunch party on Friday up in the valley. Everything is pretty much normal for an early morning flight out of the Sunport - the lines...
- Tags: baggage
- Blog posts 2006-08-15
- The evils of self check-in kiosks
- I've probably flown more in my life than the average American, and that's not simply because I have this odd compulsion to live in foreign countries. Both sides of my family worked in the airline industry. One grandfather was a pilot before he moved into upper management at United, which...
- Tags: baggage, kiosk
- Blog posts 2005-11-07
- RFID: Opportunities and Advantages in Baggage Handling
- RFID is taking the world by storm. Though an old technology the potential uses and benefits are endless. This paper explores the current baggage handling process and a potential model for utilizing RFID in baggage tracking. The potential savings and key business case drivers are also explored for an airline...
- Tags: Baggage, RFID, Wireless, Security, Biometrics
- White papers 2004-08-18
- Spread-Spectrum RF System From Psion Teklogix Improves Efficiency and Baggage Control for Malta Airport
- Baggage control is an important issue for all airports, but it is of particular concern for the Malta International Airport. Located in the middle of the Mediterranean Sea, close to Africa, the Middle East and Russia, Malta Airport authorities must be vigilant about the potential of dangerous materials entering the...
- Tags: Baggage, Psion Teklogix, Advertising & Promotion, Network Technology, Marketing, Networking
- Case studies
- McCarran International Airport Improves Passenger Safety With Radio Frequency Identification (RFID) Technology
- McCarran International Airport handles nearly 70,000 passengers and more than 460 flights each day, making it the 7th busiest airport in the country according to Airports Council International. When officials at McCarran International Airport made the commitment to improve customer safety and satisfaction, they knew it was going to be...
- Tags: Baggage, Radio, Symbol Technologies Inc., RFID, Wireless, Security, Biometrics
- Case studies
Additional Resources
- IT pros: Choose a side
- IT pros: Choose a sideNot so Black and White.The problem of where IT and IT employees fit into the business has never been as black and white as it's been portrayed. The "glass house" concept from the mainframe days didn't work to meet the real needs of the business -...
- Tags: information technology, IT Department, IT Pros
- Discussion threads 2008-07-11
- Might Microsoft's Midori be 'Cairo' revisited?
- Might Microsoft's Midori be 'Cairo' revisited?If it is object oriented -it would work like OS/2, the versions after Microsoft and IBM stopped working together.The Workplace Shell was the best environment I've ever worked on.Baseless speculation is fun but uselessToward that end I would recommend you look up the meaning of...
- Tags: Microsoft Windows Vista (Longhorn), Operating systems, Midori, Microsoft Corp., operating system, SP1, Microsoft Windows Vista
- Discussion threads 2008-07-07
- Samsung Soul SGH-U900 (unlocked)
- Photo gallery:Samsung SoulThe Samsung Soul (aka the SGH-U900) was one of the stars of this year's GSMA World Congress in Barcelona. Samsung showed it off at a big press conference and huge banners with images of the phone covered the city, from the airport baggage claim to the convention center....
- Tags: Telecom & Utilities, Samsung Electronics Co. Ltd., phone
- Product reviews 2008-06-24
- An Irregular experience with Oracle
- I was in Lisbon, Portugal yesterday, attending Oracle EMEA's marketing kick off. This was unusual on three counts: I tend to stick it to Oracle on any and every occasion It's rare for someone with my background to be invited to these affairs ...
- Tags: Oracle Corp., Web 2.0, Channel Management, Public Relations, Internet, Marketing, Corporate Communications, Dennis Howlett
- Blog posts 2008-06-18
- Continental's TSA Airport Security is decidedly Un-CLEAR
- As some of you may know, my job as a systems architect for one of the world's largest systems integration firms requires that I do a large amount of travel. Typically, I'm away from home about four days out of the week. Naturally, this results in going through a lot...
- Tags: Jason Perlow
- Blog posts 2008-06-12
- Snow Leopard specifics revealed
- Snow Leopard specifics revealedWill it finally be a real 64 bit OS?or, like Leopard, is it just a 32 bit kernel with a 64 bit compatibility layer?[i]Snow Leopard introduces QuickTime X, a streamlined, next-generation platform that advances modern media and Internet standards.[/i]Is this a complete rewrite or is it just...
- Tags: Network technology, 64-bit, Apple Inc., kernel, 32-bit
- Discussion threads 2008-06-10
- Get the AOL Succubus Off My Back!
- Pursuing a career in Information Technology comes with certain responsibilities and baggage -- among these are having to act as a personal, unpaid member of the Geek Squad whenever a friends and family computer is ill. Yesterday I got a phone call...
- Tags: America Online Inc., Internet, E-mail Providers, Channel Management, Strategy, Marketing, Management, Jason Perlow
- Blog posts 2008-05-14
- Micro-bambi meets Googol-zilla
- Micro-bambi meets Googol-zillaWell, search does not have any lock-in, you can switch search providers inthe time it takes you to type a URL. So, Google must compete fiercely and stay ahead of the curve. On the other hand, they guys at MS must be the village idiots. They have NO...
- Tags: Engineering, Microsoft Windows 2000, Google Inc., Microsoft Corp., Micro-bambi, lock in, Microsoft Windows
- Discussion threads 2008-04-29
- Is AOL a viable option for Yahoo against Microsoft?
- Is AOL a viable option for Yahoo against Microsoft?Sure....Yeah, like Yahoo needs the boat anchor known as AOL hung around its neck.A year later all the Yahoo! shareholders will be wishing Microsoft HAD purchased Yahoo. And following that up with quite a few lawsuits, I would imagine.maybe M$ should...
- Tags: Mergers & Acquisitions, America Online Inc., Yahoo! Inc., Microsoft Corp., viable option
- Discussion threads 2008-04-14
- Heathrow T5 failure: What really happened
- Heathrow T5 failure: What really happenedTony BlairThis is typical of modern Britain. All show. All glitz. 100% image and 0% substance. This is the legacy of Tony who turned Britain from a country proud of its merit into one only concerned with the next news story and to hell with...
- Tags: Strategy, Heathrow T5
- Discussion threads 2008-04-08
- Crazed supermodel pissed at Heathrow T5 failure
- Crazed supermodel pissed at Heathrow T5 failureWas she dressed like this at Heathrow? :-).RE: Crazed supermodel pissed at Heathrow T5 failureGiven her job is modelling and the missing luggage contained the clothes she was being paid to wear, I have a certain amount of sympathy.I would probably have Fedexed or...
- Tags: Heathrow T5, Heathrow T5 failure
- Discussion threads 2008-04-06
- Crazed supermodel pissed at Heathrow T5 failure
- While researching a detailed post on Heathrow's T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport, learned her bags were lost, and went nuts. This is the first and probably last...
- Tags: British Airways Plc., Corporate Governance, Productivity, Blogging, Business Operations, Corporate Law, Internet, Michael Krigsman
- Blog posts 2008-04-06
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