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	<title><![CDATA[axios systems Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/axios+systems.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to axios systems]]></description>
	<s:counts start="0" returned="11" found="11" />
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		<title><![CDATA[Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976241]]></link>
		<description><![CDATA[Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to address two challenges. Firstly, the aim was to manage its IT environment more effectively to better serve the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 24 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/hull+city+council.html"><![CDATA[Hull City Council]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976237]]></link>
		<description><![CDATA[Northgate Information Solutions IS Limited, a leading Managed Service Provider MSP, manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops and 8,000 servers in 10 data centres. Each month the company addresses 50,000 Service Desk calls and 10,000 e-mail requests. Northgate IS has used...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 20 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/northgate.html"><![CDATA[Northgate]]></category>
		<category domain="http://updates.zdnet.com/tags/northgate+is.html"><![CDATA[Northgate IS]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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		<title><![CDATA[Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976243]]></link>
		<description><![CDATA[The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the business needed and then be able to better demonstrate...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 20 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Axios Systems Gives Leaf a Safe Passage to ITIL]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976239]]></link>
		<description><![CDATA[Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate six individual data centers. To help manage its IT in a more efficient manner, it wanted a solution that would help adhere to ITIL Best Practice guidelines. As a forward-thinking organization,...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 04 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Axios Turns ITIL Into Hard Currency in the Middle East]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976251]]></link>
		<description><![CDATA[With the IT Infrastructure Library ITIL starting to gain momentum in the Middle East, one of the region's leading banks is helping drive the adoption of these internationally accepted Best Practice guidelines, having installed its first integrated IT Service Management software solution. Arab Bank believes its implementation of assyst by...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 17 Oct 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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	<item>
		<title><![CDATA[The ISO/IEC 20000 Journey With Axios Systems]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976249]]></link>
		<description><![CDATA[In its commitment to providing first class service to its customers, the Competition Commission's IT Services made the decision to become ISO/IEC 20000 accredited - the International Standard for IT Service Management ITSM. Already adopters of the ITIL IT Infrastructure Library framework, the organization had already made significant progress towards...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 25 Jul 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Business Service Management - The ITIL Way]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=167383]]></link>
		<description><![CDATA[Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 23 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+service.html"><![CDATA[Business Service]]></category>
		<category domain="http://updates.zdnet.com/tags/business+service+management.html"><![CDATA[Business Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Return on Investment: Fact or Fairy Tale?]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=167389]]></link>
		<description><![CDATA[Return On Investment ROI is without doubt, an important tool in IT investment decision making. Organizations wishing to make investments in their IT infrastructure are well advised in taking it seriously. But for an ROI exercise to be truly meaningful, great care has to be taken to examine and consider...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 03 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
	</item>
	<item>
		<title><![CDATA[Consolidated Service Desk: The Reality]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=167393]]></link>
		<description><![CDATA[There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and exploring how this proposed holistic approach to IT Service Management can be achieved - using...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 04 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/reality.html"><![CDATA[Reality]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[ABN AMRO Asset Management Banks on IT Service Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=93391]]></link>
		<description><![CDATA[ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/abn+amro.html"><![CDATA[ABN AMRO]]></category>
		<category domain="http://updates.zdnet.com/tags/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/abn+amro+asset+management.html"><![CDATA[ABN AMRO Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
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		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
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	<item>
		<title><![CDATA[Axios Systems Case Study: Xansa]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=166413]]></link>
		<description><![CDATA[Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solutions that significantly improve its clients' business performance. Setting up the function in India has been part of a far wider shift of resources to the subcontinent by Xansa, which provides services in Business...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/xansa+plc..html"><![CDATA[Xansa Plc.]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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