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- Business Service Management - The ITIL Way
- Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and...
- Tags: Business Service Management, Axios Systems, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-11-23
- Return on Investment: Fact or Fairy Tale?
- Return On Investment ROI is without doubt, an important tool in IT investment decision making. Organizations wishing to make investments in their IT infrastructure are well advised in taking it seriously. But for an ROI exercise to be truly meaningful, great care has to be taken to examine and consider...
- Tags: ROI, Axios Systems, Roi/Tco, Finance, Managerial Accounting
- White papers 2005-10-03
- Consolidated Service Desk: The Reality
- There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and exploring how this proposed holistic approach to IT Service Management can be achieved - using...
- Tags: Service Desk, Axios Systems, Reality, It Services, Service Level Management, It Operations, It service Management
- White papers 2005-07-04
- ABN AMRO Asset Management Banks on IT Service Management
- ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...
- Tags: ABN AMRO, Bank, Information Technology, Axios Systems, ABN AMRO Asset Management, Asset Management, ITIL, Service Level Management, It Services, Operational Planning, Business Operations, It Operations, It service Management
- Case studies
- Case Study: MTV Networks Europe (MTVNE)
- Based in London, the European IT Services Department of MTV Music Television is responsible for providing IT support services to numerous offices throughout Europe. I.S. Service Support Manager at MTVNE recognised that in order to expand the services it was providing, the Service Desk was in need of a transformation....
- Tags: Axios Systems, MTV Networks, ITIL, It Services, Process Improvement, Quality, Business Operations
- Case studies
- Norwich Union and Axios Partner to Deliver Effective IT Asset Management
- Norwich Union is the largest insurer in the UK. It is the leading long-term savings provider with a life market share of about 12% and nearly 7 million customers. Norwich Union Central Services required a fully integrated Asset Management solution to facilitate cradle-to-grave management of the organization's extensive IT asset...
- Tags: Asset, IT Asset Management, Information Technology, Axios Systems, Norwich Union, ITIL, Asset Management, Strategy, It Services, Operational Planning, Business Operations, Management
- Case studies
- Job Agency Giant Headhunts Axios for IT Service Management
- Randstad Holding nv is one of the world's largest temporary and contract staffing organizations. Faced with the challenge of handling ICT services for a successful, growing organization, I-bridge set up a Service Desk, but then found its paper-based system was losing track of incidents and could not cope with an...
- Tags: Service Desk, Job, Staffing, Information Technology, IT Service Management, Axios Systems, It Services, ITIL
- Case studies
- Axios Systems Case Study: William Grant & Sons
- William Grant & Sons is an award-winning independent family-owned distillers founded by William Grant in 1886. The IT Service Desk supports all the company's UK sites: Richmond, Surrey, where sales and marketing staff are based. It provides first and second line cover for internal users who call one centralized telephone...
- Tags: Information Technology, Axios Systems, William Grant & Sons, IT Service Desk, ITIL, Service Level Management, It Services, Strategy, Process Improvement, It Operations, It service Management, Management, Quality, Business Operations
- Case studies
- Axios Systems Case Study: Xansa
- Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solutions that significantly improve its clients' business performance. Setting up the function in India has been part of a far wider shift of resources to the subcontinent by Xansa, which provides services in Business...
- Tags: Information Technology, Axios Systems, Xansa Plc., ITIL, It Services, Operational Planning, Strategy, Business Process Outsourcing (BPO), Process Improvement, Business Operations, Management, It Operations, Quality
- Case studies
- Driving IT Success With ITIL Best Practice
- There is no limit to the lengths to which Fujitsu Consulting will go to make the most of its IT infrastructure. So when the management and technology consulting arm of the $38 billion group wanted to extend IT Service Management functionality to staff and customers it took Axios Systems' award-winning...
- Tags: Information Technology, Axios Systems, ITIL, Fujitsu Consulting, Service Level Management, Strategy, It Services, It Operations, It service Management, Management
- Case studies
- How Allied Bakeries Discovered Assyst, the Perfect IT Recipe
- Allied Bakeries - one of the country's top EDI Electronic Data Interchange users - delivers to 16,000 stores, sometimes twice a day. With computers now an essential ingredient in the making of Britain's daily bread, the country's top bakers need IT support that is ... well ... upper crust. That...
- Tags: Information Technology, Axios Systems, EDI, Service Level Management, It Services, Help Desk, Strategy, Enterprise Software, Software, It Operations, It service Management, Management
- Case studies
Additional Resources
- IT warning: Turbulence ahead
- The technology budget is on the skids. The business types don't quite get IT (and by the way you don't get them either). And amid all this turmoil all you have to do is keep your infrastructure humming and solve the 25 most contentious business-technology issues by the first half...
- Tags: CIO, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan
- Blog posts 2008-10-13
- Open source protectionism?
- I just caught a rather interesting piece by fellow blogger Dana Blankenhorn on the subject of the "value and values" found in open source ecosystems. Near the end, he references an article on InfoWorld which questions whether it is wise to "protect" open source development by mandating its use at...
- Tags: Open Source, John Carroll
- Blog posts 2008-10-13
- Negotiating with your hardware vendor 101
- Squeezing the most out of technology budgets seems to be a running theme these days, but customers frequently give up leverage in negotiating hardware deals. According to Gartner analyst Leslie Fiering most hardware negotiations go wrong early on. A customer's maximum leverage occurs when a company is...
- Tags: Leverage, Hardware Maker, Hardware, Larry Dignan
- Blog posts 2008-10-13
- Gartner's worst case for 2009 IT budgets isn't so bad
- Gartner has revised its 2009 IT budget prognostications, a move that isn't surprising, but the firm's projections could be a lot worse. Peter Sondergaard, senior vice president of research at Gartner, outlined the research group's new projections in his opening keynote at the Gartner Symposium ITxpo in...
- Tags: IT Budget, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan
- Blog posts 2008-10-13
- Gartner's CIO pep talk: Make a difference or be automated (or worse)
- Gartner analyst Mark McDonald late Sunday laid out the chief information officer agenda for 2009 and the big theme is that tech executives need to make a business difference or fade away. Why? Companies have other options--software as a service, cloud computing and shared services--that could deliver more value than...
- Tags: CIO, Information Technology, Gartner Inc., McDonald's Corp., Strategy, Management, Larry Dignan
- Blog posts 2008-10-13
- Response to financial crisis may mean more IT work ahead
- Governments all across the world are responding to the current financial crisis with a range of nationalization initiatives, and increased support of various parts of the financial services industry through guarantees and pumping in increased liquidity. You know what it means when there's more government involvement with...
- Tags: Financial, Information Technology, Industry, Enterprise Architecture, Strategy, Regulations, Financial Accounting, Management, Government, Finance, Joe McKendrick
- Blog posts 2008-10-12
- Surviving the recession with Free Linux distributions (Part 1)
- Times are tough. You're a computer geek and you need to feed your PC with the latest and greatest applications. What's a frugal nerd to do? A group of industry peers was recently asked by a colleague the following question: "If an SMB...
- Tags: Ubuntu, Linux Distribution, Recession, Fedora Project, Novell OpenSuse, Debian, Times, LTS, LTS Version, Versions, Debian Support Cycle, Linux, Open Source, Operating Systems, UNIX, Software, Jason Perlow
- Blog posts 2008-10-12
- Report: Three Intel Nehalems in November
- Intel will launch its first three Nehalem processors on November 17, according to a report on the site Expreview.com. These Bloomfield high-end chips will include the 3.2 GHz Core i7-965XE ($999), 2.93GHz Core i7-940 ($562) and 2.66GHz Core i7-920 ($284). Nehalem is manufactured using the same 45nm...
- Tags: Desktop, Mobile, Intel Corp., Chip, Nehalem, Server Processor, Chipsets, Semiconductors, Processors, Network Technology, Hardware, Components, Networking, John Morris
- Blog posts 2008-10-11
- Entellium's lost millions
- Larry Dignan outlines the main points of the Entellium fraud. Regardless of the final outcome, there are three glaring questions: How did the CFO and CEO overstate revenues across THREE financial years by a factor of four to five times without someone noticing the obvious problem of...
- Tags: Entellium, Board, Compliance, Corporate Governance, Financial Accounting, Business Operations, Corporate Law, Finance, Dennis Howlett
- Blog posts 2008-10-10
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