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- Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
- Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to address two challenges. Firstly, the aim was to manage its IT environment more effectively to better serve the...
- Tags: Council, Axios Systems, Hull City Council, ITIL, Service Level Management, Process Improvement, It Services, Strategy, It Operations, It service Management, Quality, Business Operations, Management
- Case studies 2009-04-24
- Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
- Northgate Information Solutions IS Limited, a leading Managed Service Provider MSP, manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops and 8,000 servers in 10 data centres. Each month the company addresses 50,000 Service Desk calls and 10,000 e-mail requests. Northgate IS has used...
- Tags: Revenue, Axios Systems, Northgate, Northgate IS, E-mail, Asset Management, It Services, Managed Hosting, Business Services, Online Communications, Operational Planning, Business Operations
- Case studies 2009-04-20
- Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
- The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the business needed and then be able to better demonstrate...
- Tags: Information Technology, Axios Systems, ITIL, Team Management, Service Level Management, It Services, Strategy, Management, It Operations, It service Management
- Case studies 2009-04-20
- Axios Systems Gives Leaf a Safe Passage to ITIL
- Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate six individual data centers. To help manage its IT in a more efficient manner, it wanted a solution that would help adhere to ITIL Best Practice guidelines. As a forward-thinking organization,...
- Tags: Axios Systems, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies 2007-05-04
- Axios Turns ITIL Into Hard Currency in the Middle East
- With the IT Infrastructure Library ITIL starting to gain momentum in the Middle East, one of the region's leading banks is helping drive the adoption of these internationally accepted Best Practice guidelines, having installed its first integrated IT Service Management software solution. Arab Bank believes its implementation of assyst by...
- Tags: Information Technology, Axios Systems, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies 2006-10-17
- The ISO/IEC 20000 Journey With Axios Systems
- In its commitment to providing first class service to its customers, the Competition Commission's IT Services made the decision to become ISO/IEC 20000 accredited - the International Standard for IT Service Management ITSM. Already adopters of the ITIL IT Infrastructure Library framework, the organization had already made significant progress towards...
- Tags: Axios Systems, ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations
- Case studies 2006-07-25
- Business Service Management - The ITIL Way
- Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and...
- Tags: Business Service, Business Service Management, Axios Systems, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-11-23
- Return on Investment: Fact or Fairy Tale?
- Return On Investment ROI is without doubt, an important tool in IT investment decision making. Organizations wishing to make investments in their IT infrastructure are well advised in taking it seriously. But for an ROI exercise to be truly meaningful, great care has to be taken to examine and consider...
- Tags: ROI, Axios Systems, Roi/Tco, Finance, Managerial Accounting
- White papers 2005-10-03
- Consolidated Service Desk: The Reality
- There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and exploring how this proposed holistic approach to IT Service Management can be achieved - using...
- Tags: Service Desk, Axios Systems, Reality, It Services, Service Level Management, It Operations, It service Management
- White papers 2005-07-04
- ABN AMRO Asset Management Banks on IT Service Management
- ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...
- Tags: ABN AMRO, Bank, Information Technology, Axios Systems, ABN AMRO Asset Management, Asset Management, ITIL, Service Level Management, It Services, Operational Planning, Business Operations, It Operations, It service Management
- Case studies
- Axios Systems Case Study: Xansa
- Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solutions that significantly improve its clients' business performance. Setting up the function in India has been part of a far wider shift of resources to the subcontinent by Xansa, which provides services in Business...
- Tags: Information Technology, Axios Systems, Xansa Plc., ITIL, It Services, Business Process Outsourcing (BPO), Process Improvement, Strategy, It Operations, Quality, Business Operations, Management
- Case studies
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