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ZDNet Resources
- Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services
- Aviva Life Insurance Company Aviva is the U.S. subsidiary of Aviva plc, the world's oldest continuously operating insurance group and a leader in the arena of global financial services. As a growing business, Aviva required a trouble ticket system which would allow them to log, track and respond to technical...
- Tags: Performance, Information Technology, Aviva Plc., Life Insurance, KPI, Aviva Life Insurance Company, Insurance, Financial Planning, ITIL, It Services, Strategy, Business Operations, Corporate Insurance, Finance, Management
- Case studies
Additional Resources
- Google analyst sees falling revenue and board conflict
- Global Equities Research analyst Trip Chowdhry predicts Google's revenue will fall in the next two years and the company is about to hit its adolescent stage with board conflicts and layoffs. In a research note, Chowdhry lays out the case. The gist: The economy is putting pressure...
- Tags: Revenue, Google Inc., Board, Trip Chowdhry, Contacts, VC, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-12-02
- Where to next for ERP et al? (part 1, SAP)
- With a Gartner probability of 0.9, I guarantee that what follows is not how things will turn out. At least not exactly. Paul Greenberg's post casting the enterprise CRM runes for 2009 provides the perfect springboard for something I've been thinking about since the middle of the year. Where the...
- Tags: SAP AG, ERP, Leo Apotheker, Paul Greenberg, Paul, Claus Heinrich, Wookey, Sales Strategy, Cloud Computing, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Strategy, Enterprise Software, Sales, Marketing, Software, Management, Dennis Howlett
- Blog posts 2008-12-02
- Dell applies its own data center lessons to new green IT services
- As a business society, we've been pretty much used to thinking of information technology as a disposable asset. Even data centers were built with a 10-year lifespan in mind, which means a lot of the work done and systems deployed around the year 2000 is quickly reaching that maturity point....
- Tags: Dell Computer Corp., Data Center, Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2008-12-02
- Zoho launches CloudSQL; Plays anti-lock-in card
- Zoho on Tuesday launched CloudSQL, a middleware layer that gives developers access to Zoho Applications data via a SQL database call. With the move, Zoho is playing an anti-lock-in card. One of the biggest worries about software as a service is that your data--and your business--can be...
- Tags: Card, Monitor, Data, SQL, CloudSQL, Zoho Applications, Databases, Software As A Service (SaaS), Programming Languages, Monitors & Displays, Enterprise Software, Software, Data Management, Emerging Technologies, Software Development, Software/Web Development, Hardware, Components, Larry Dignan
- Blog posts 2008-12-02
- Zoho's CloudSQL: a real step forward
- Zoho just can't stop churning out software. Today it is launching the Zoho CloudSQL. Put simply, this is the first step to providing a cloud based integration framework that allows developers to pass data between Zoho applications and their own. This is exciting stuff. For the...
- Tags: SQL, Cloud, Zoho, Smb/Sme, Databases, Programming Languages, Enterprise Software, Software, Data Management, Software Development, Software/Web Development, Dennis Howlett
- Blog posts 2008-12-02
- IT faces 'dire shortage' of core skills, study
- The skills needed to modernize core IT assets are in short supply, according to latest report from the application-management company The lack of core IT skills is a major impediment to modernizing key IT assets, according to a survey by application-management company Micro Focus. ...
- Tags: Skill, Information Technology, Micro Focus, Survey, Strategy, Marketing Research, Management, Marketing, IT management, jobs, skills, Colin Barker ZDNet.co.uk
- News items 2008-12-02
- Who put the 'crap' in 'Crapintosh'?
- Zack Whittaker has taken a few days off to "get his head together", so in the meantime his best friend, Elliot Harrison, has stepped up to the firing squad to cover this week. The hate campaign certain Windows users have against Macintosh users must ...
- Tags: Apple Macintosh, Zack Whittaker, Desktops, Hardware
- Blog posts 2008-12-02
- VDIworks2Go
- VDIworks has been working on how to better create, deploy, access and manage virtual desktops for years and often develops creative solutions to the challenges organizations have faced. Recently, the company launched VDIworks2Go as a way to overcome some of the impediments mobile staff members face. by Dan Kusnetzky
- Tags: Virtual Desktop, Virtual Machine, VDIworks, Desktop Virtualization, Desktops, Hardware, Dan Kusnetzky
- Blog posts 2008-12-02
- Live Webcast: The Future of Marketing: Being Remarkable and the Meatball Sundae
- Combining two good things does not automatically make one great thing. Case in point: a meatball sundae - Seth Godin's perfect illustration of what you get when your marketing strategy doesn't fit with your product offering. Join this live BNET Webcast, moderated by James Hilliard, featuring marketing...
- Tags: Webcast, Marketing Research, Marketing
- Webcasts 2008-12-02
- Apple adds DMCA charge to Psystar suit
- It appears that Apple is trying to put the final nail in Psystar's coffin, asking the court to accept an amended complaint against the Mac clone maker to add a charge of violation of the Digital Millenium Copyright Act to a long list of allegations, including trademark infringement, breach of...
- Tags: Complaint, DMCA, Apple Inc., Psystar, Apple Mac OS X, Productivity, Operating Systems, Digital Media, Software, Apple Mac OS, Consumer Electronics, Personal Technology, Sam Diaz
- Blog posts 2008-12-01
- Has technology evolved our language beyond recognition?
- You pick up your Blackberry in the morning because your notebook has a virus. You connect to your cloud storage and retrieve a few documents to store on your drive, and grab yourself a cup of Java. I get emails every day, mostly ordinary commentary from like-minded...
- Tags: Legend, RIM BlackBerry, Virus, Computer, Internet, E-mail, Productivity, Cyberthreats, Notebooks, Handhelds, Online Communications, Security, Hardware, Notebooks & Tablets, Zack Whittaker
- Blog posts 2008-12-01
- Palm: On track to become a historical footnote
- Remember when Palm - maker of the Pilot and Tungsten PDAs and later the Treo smartphone - was the dominant player in the handheld device business? Today, it's a completely different landscape. Apple's iPhone has recently dominated the smartphone space. RIM is making a big push with the launch of...
- Tags: Palm Inc., Smart Phone, Smart Phones, Handhelds, Cellular Phones, Consumer Electronics, Personal Technology, Hardware, Sam Diaz
- Blog posts 2008-12-01
- Using TREES to save the forest
- Lots of green building news bouncing around in the past few weeks, which simultaneously disheartening and heartening because of the state of the real estate market. The biggest deal, perhaps, is the fact that the U.S. Green Building Council is updating its Leadership in Energy and Environmental Design guidelines. (Here's...
- Tags: Software, Power Consumption, TREES, Tools & Techniques, Real Estate, Management, Business Operations, Heather Clancy
- Blog posts 2008-12-01
- The most slacking-est time of the year
- Is this what your office looks like from November to January?Statistically speaking, you're not doing any work today -- or so poll after poll out this time of year about "lost productivity hours" and "distracted workers" claims. You probably won't work for the rest of the week,...
- Tags: Workplace, Hour, Aisle, Recruitment & Selection, Marketing Research, Human Resources, Workforce Management, Marketing, Deb Perelman
- Blog posts 2008-12-01
- Apple, Mozilla gain ground on Microsoft for Web traffic
- When it comes to surfing the Web, a growing number of people used Macs, instead of a Windows computer, as well as browsers other than Microsoft's Internet Explorer in the month of November. According to a survey by NetApplications reported on Fortune's Apple 2.0 blog, the number...
- Tags: Web, Apple Inc., Microsoft Corp., Web Browser, Mozilla Corp., NetApplications, Web Browsers, Internet, Sam Diaz
- Blog posts 2008-12-01
- Robert Scoble: 'No bigger week for Nokia' than this one
- Robert Scoble of Scobleizer fame is in Barcelona, Spain for Nokia World, a week where Nokia talks to its top customers, and according to him, there is no bigger week for Nokia than this one: It's their "touchiest week." So what's Nokia got to say, you ask?...
- Tags: Nokia Corp., Robert Scoble, Apple Inc., Bluetooth, Smart Phones, GPS, Cellular Phones, Telecom & Utilities, Wi-Fi, Handhelds, Wireless, Consumer Electronics, Personal Technology, Hardware, Andrew Nusca
- Blog posts 2008-12-01
- Study: Cell phones distract drivers more than passengers do
- According to a new study, it's more distracting to have Paris Hilton's Sidekick in the car than it is to have Paris herself. Sorry, Paris. Cell phones distract car drivers more than talkative passengers -- and hands-free devices don't make for safer driving, according...
- Tags: Car, Phone, Driver, Cell Phone, Telecom & Utilities, Andrew Nusca
- Blog posts 2008-12-01
- Clearwire-Sprint make it official, pave way for WiMax rollout
- A mobile WiMax service, called Clear, will soon be here, now that Clearwire and Sprint-Nextel have completed a $14.5 billion joint-venture deal that was announced in May. The new company formed by the deal, which will retain the Clearwire name, will create a 4G nationwide broadband wireless network that will...
- Tags: Clearwire Corp., Sprint Communications, WiMAX, Wi-Fi, Wireless, Networking, Sam Diaz
- Blog posts 2008-12-01
- Openbravo to push open source ERP more aggressively in US
- One open source project is giving thanks for reaching the one million download milestone and believes the worldwide financial crisis will only accelerate its growth. Openbravo, a purveyor of a popular open source ERP application and newly acquired open source POS solution for the small to medium-sized enterprises, predicts...
- Tags: ERP, Openbravo, Enterprise Resource Planning (ERP), Open Source, Enterprise Software, Software, Paula Rooney
- Blog posts 2008-12-01
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