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Avaya Inc. (527 results)
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- Microsoft OCS SIP an advantage over Cisco?
- We start by noting Microsoft Business Division president Jeff Raikes' remarks last Thursday that Office Communications Server 2007 and the Office Communicator client are now code complete.The promise of this combination is that VOIP, IM, conferencing and presence will all be under one solution.Office Communications Server 2007, in public beta...
- Blog posts 2007-07-30
- Avaya Quick Edition 3.1 adds some useful call management functions
- I ordinarily don't micro-cover VoIP management software solution incremental upgrades, but I am going to make an exception for the newly released Avaya Quick Edition 3.1.That's the small-to-mid-size enterprise user VoIP administration hardware and software solution from - you guessed it- Avaya.So what's new in 3.1?First, the software:Presence and...
- Blog posts 2007-06-26
Additional Resources
- My Awesome IT Job: Senior security engineer, VoIP carrier
- Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here are a few words from IT pros that love their work. "I...
- Blog posts 2008-07-18
- What works, what doesn't
- What works, what doesn'tYou forgot an important pointThat is, once any software base finally stabilizes, force an upgrade to a new super shiny alpha implementation down everybody's throats. This is called the bullsiht baffles brains scenario.Rough figures that I've come across are that 80% of people aren't really capable of...
- Discussion threads 2008-06-24
- TechNet Webcast: How to Do a Proof of Concept for Communications Server 2007 Interoperability With PBX Systems (Level 300)
- Wondering how to take advantage of the existing Time Division Multiplexing TDM or IP Private Branch Exchange PBX infrastructure for unified communications? If so, join this webcast to get the information needed to deploy Microsoft Office Communications Server 2007 in conjunction with TDM or IP PBXs using the "Standalone" and...
- Webcasts 2008-06-18
- Survey: WiMax may have enterprise mojo; Unified communications interest (and confusion) abounds
- There's interest among CIOs and technology executives to deploy WiMax and 57 percent of those surveyed are evaluating or piloting unified communications technology, but few have deployed it, according to a report from Forrester Research. The report, which examines the state of enterprise networks, has a few...
- Blog posts 2008-06-16
- Avaya Case Study: 9-1-1 and Beyond
- 9-1-1, 3-1-1, the Mayor's Call Center, and other agencies in the District of Columbia operated on separate and disparate communications platforms. By 2004 the existing structures and technologies needed to be upgraded and consolidated in a way that could support best practices for responding to both emergency and non-emergency citizen...
- Case studies 2008-04-01
- IAH Gets Ahead of the Game With Avaya MultiVantage Express
- IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a...
- Case studies 2008-04-01
- NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
- The New Zealand Automobile Association NZAA needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed...
- Case studies 2008-04-01
- Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
- The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to differentiate its travel portal from those hosted by the incumbents. The company decided that customer service is of utmost importance and needed a solution...
- Case studies 2008-04-01
- Avaya Case Study: New York Media
- New York Media, LLC is the multiple-award winning publisher of New York Magazine and nymag.com. Integrating a national staff through a legacy PBX system proved challenging and expensive. While the old system worked reliably, nobody wanted to touch it. The organization wanted to add users easily, support them remotely with...
- Case studies 2008-04-01
- Avaya Case Study: Towergate
- Towergate prides itself on meeting every insurance need. However, with so many different telephony systems, Towergate wanted to retire the platforms and replace them with a single unified solution that improved service and cross-selling through enhanced call-handling and communication. Towergate selected a business partner to design and deliver a group-wide...
- Case studies 2008-04-01
- University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service
- The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT staff with an in-building mobility solution that would provide access to the full functionality of their desk phones. The solution also needed to deliver high-quality voice transmission for optimum troubleshooting and other elements...
- Case studies 2008-04-01
- Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
- Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more sophisticated demands from Bluebean's customers. Bluebean also faced difficulty in attracting new customers, especially those implementing large promotional campaigns....
- Case studies 2008-04-01
- Motorola splits itself up; Separates handset business
- Motorola splits itself up; Separates handset businessReally now this headset business is long over for Motorola."Their foam density would make no diference to anyone buying Bluetooth Products or Tata. Either one of these two would be the mach "Punisher" to Avaya in the 21St Century; I truly believe that started...
- Discussion threads 2008-03-26
- The cheapest way to do VoIP is still analog
- The cheapest way to do VoIP is still analogVery interesting!But these are probably more than I need at home. kiddingThanks George for a good topic!WiringThe problem with splitting out to analog is all the wiring punch down that has to be done. Being able to use an IP phone...
- Discussion threads 2008-03-20
- News to know: Apple; Hakia; EclipseCon; ActiveX security
- Notable headlines: David Morgenstern: Did Microsoft beat Apple to dual-sided touch technology? Jason O'Grady: Apple bumps Airport Express to 802.11n Paul Miller: hakia licenses OntoSem technology to third parties Paula Rooney: Run-time rival for Java, .NET? Dana Gardner: EclipseCon debuts...
- Blog posts 2008-03-18
- Avaya Changes the UC Game
- Avaya Changes the UC GameThis is not Avaya of the Glory of Old;sound advise to consumer markets,No"This is a NEW! Avaya and well designed in futures with SOA Servers and municiple potential. I can only cry for the stupid puder badges as social workers of unknown and developer deployment to...
- Discussion threads 2008-03-17
- Avaya Changes the UC Game
- The battle for enterprise Unified Communications took a pivotal turn this morning when Avaya announced its Intelligent Presence server here at VoiceCon. The Intelligent Presence server collects and integrates presence information from multiple sources for a richer view of a worker's status. More specifically, the Presence Server will...
- Blog posts 2008-03-17
- Voice over SOA sounds promising -- will vendors deliver?
- Can SOA add automation and intelligence to the way calls and other communications are routed throughout the enterprise? This may be the next great frontier for SOA -- and, at long last, a tangible benefit of architecture for the business. Digital communications, enhanced by SOA ...
- Blog posts 2008-03-16
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