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- Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
- Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments such as endoscopes. Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve...
- Tags: Customer Service, Olympus Corp., Contact Center, Avaya Inc., Avaya IP Contact Center, Call Centers, Customer Relationship Management (CRM), Strategic Planning, It Operations, Enterprise Software, Software, Strategy, Management
- Case studies 2007-09-01
Additional Resources
- Will Bush sign Pro-IP? Biz, labor, schools push for it
- There's no word yet on whether President Bush will sign the PRO-IP bill [ZDN] but big business and labor were united in favor of the bill that creates a copyright czar in the executive branch. The bill originally called for the Justice Dept. to prosecute copyright...
- Tags: Bill, President, IP, Justice Dept, Network Technology, Networking, Richard Koman
- Blog posts 2008-10-10
- My Awesome IT Job: Director of Rich Media Group at Microsoft
- Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here are a few words from an IT pro that loves their work. ...
- Tags: Information Technology, Microsoft Corp., Photograph, Rich Media, Strategy, Management, Deb Perelman
- Blog posts 2008-10-10
- Virtualization 2.0 panel recording from NGDC is available
- Back in August, I had the opportunity to moderate a panel at the Next Generation Data Center Conference, entitled "Virtualization 2.0".The panel included Albert Lee, Chief Strategy Officer and Board Director of xkoto, Greg O'Connor, CEO of Trigence, Jonah Paransky, Marketing VP of StackSafe and Lawrence Stein, Engineering VP of...
- Tags: Panel, StackSafe, Virtualization, Cloud Computing, Storage Management, Utility Computing, Corporate Governance, Hardware, Storage, Business Operations, Corporate Law, Dan Kusnetzky
- Blog posts 2008-10-10
- France Radio (gadget)
- Introducing the Radio France gadget with 60 stations of streaming digital radio. Simply click on the radio station you desire and play the live Internet stream. Don't pay for live audio streams, when you can listen for free. This gadget uses your windows media player and real player for audio...
- Tags: Radio, Gadget, Sidebar Gadgets, Advertising & Promotion, Marketing
- Software downloads 2008-10-10
- Economy-pinched semiconductor industry: How to ride the storm
- The credit crisis and overall economic downturn is starting to hit the semiconductor industry, which saw 5.5 percent sales growth in August. Research firm iSuppli has cut its 2008 sales growth forecast for the semiconductor industry from 4 percent to 3.5 percent and potentially even more if economic conditions continue...
- Tags: iSuppli Corp., Semiconductor Industry, Lidlow, Semiconductors, Hardware, Sam Diaz
- Blog posts 2008-10-09
- Anonymity and the Internet
- Anonymity and the InternetBecause of course...Anyone who registers on an internet site or forum always registers with their real name, address, etc.. aside from their "handle". The only thing to do now is find the John Smiths that live at 1122 B. Woogie Ave. MyHouse USA.It will probably come down...
- Tags: Internet
- Discussion threads 2008-10-09
- Is Microsoft's fatal flaw the computer?
- Is Microsoft's fatal flaw the computer?Not realy, their flaw isThey honestly believe they know vastly more than everyone else, refuse to listen, and miss major oportunities.Not a fatal flaw, but MS recognizes the need to change.MS became dominant, the big dog with selling it's and only it's OS on PCs...
- Tags: PRODUCTIVITY, Microsoft Windows, Operating systems, Microsoft Corp., fatal flaw, flaw, computer, operating system
- Discussion threads 2008-10-09
- Tempest or Nuclear Winter
- A Hurricane Ike for Tech Start-Ups VentureWire Alert free subscription required today reported that venture capitalists are advising their portfolio firms to prepare for a potential nuclear winter. One venture capitalist featured in today's newsletter was quoted as telling firms "to slow down their burn rate, and...
- Tags: Firm, Venture Capital, Product Development, Investment, Product Marketing, Workforce Management, Finance, Financing Startups, Research & Development, Business Operations, Marketing, Human Resources, Brian Sommer
- Blog posts 2008-10-09
- Google PPOB? What is it?
- When you are looking for things that Google is about to do, the best place to keep your eye on is Google's robots.txt file -- a document they keep updated with a list of websites they don't want search engines to index. A week ago, they added "/search2001" which...
- Tags: Google Inc., Internet, Web Site Development, Search, Web Technology, Garett Rogers
- Blog posts 2008-10-09
- Up on the rooftop: Brightening prospects for solar technology
- It's midnight, do you know where your solar panel is? I read somewhere yesterday where thefts of solar panels are on the rise, no doubt due to the rather dear price that they still command. Hopefully, that's on a pace for change, given that many of us...
- Tags: Installation, Solar Energy, Photovoltaics, Telecom & Utilities, Manufacturing, Heather Clancy
- Blog posts 2008-10-09
- Asus ships Eee Box PCs with malware
- Asus ships Eee Box PCs with malwareAsus ships Eee Box PCs with malwareThis is a deliberate attempt by Asus to get people to move away from Microsoft Windows and get the Asus eee's with linux installed. I hope Microsoft sues them for negligence. After that people will not want...
- Tags: Cyberthreats, Spyware, adware & malware, Microsoft Windows, Viruses and worms, SECURITY, Operating systems, ASUS, Eee Box PC, malware
- Discussion threads 2008-10-09
- Desktone "Desktops as a Service"
- I had the opportunity to chat with Desktone about their recent announcements. In the last little while they announced a pilot of virtual desktops as a service and partnerships with both Wyse and Microsoft. Here's what Desktone had to say in the desktop as a service announcement: Desktone,...
- Tags: Virtual Desktop, Desktone Inc., Desktop Virtualization, Desktops, Hardware, Dan Kusnetzky
- Blog posts 2008-10-09
- UN Web Site Browser (txt)
- The United Nations Web Site Browser is a direct link to the United Nations site for public usage for Information reading of all the services provided by the United Nations and to other less known sites linked to the United Nations. Version 2 has updated IP addresses, add compat for...
- Tags: U.N., Global Network, United Nations Web Site Browser, Construction, Network Technology, Networking
- Software downloads 2008-10-09
- Easy Net Switch (txt)
- Easy Net Switch is a powerful and easy to use program, which stores network and Internet configuration settings into network profiles. By switching between location profiles, you can quickly and easily connect to a network without having to manually reconfigure settings each time. A location profile may include IP address,...
- Tags: Network, IP, IP Address, ZHL Computing Software, E-mail, Networking, Online Communications
- Software downloads 2008-10-09
- Intel X-25M solid-state drive (80GB)
- Intel's X-25M solid-state hard drive represents a major leap forward for the solid-state drive category. While we've heard about the benefits of solid-state hard drives for years--faster access and boot times, improved battery life--Intel's drive raises expectations for the category as a whole. You will most definitely have to...
- Tags: Intel Corp., Intel X-25M, SSD, hard drive
- Product reviews 2008-10-08
- JBL On Stage IIIP
- Though they are portable devices, the iPod and the iPhone can make a wonderful source for headphone-free music when connected to a speaker. If you have a player full of great music and personalized playlists, you might as well play it out loud every once in a while. Unfortunately, several...
- Tags: stereo separation, JBL, Stage IIIP, speaker, Apple iPod, Apple iPhone
- Product reviews 2008-10-08
- Toshiba Qosmio G55-Q802
- The 18-inch laptop has truly come into its own, with recent systems from Sony, Acer, HP and now Toshiba threatening to clutter the desks of multimedia enthusiasts everywhere. The Qosmio G55-Q802 is the odd man out among this group in that it does not offer a Blu-ray drive or even...
- Tags: Processors, Notebooks, Qosmio G55, Cell, Intel Core 2 Duo, Toshiba Qosmio, Toshiba Corp.
- Product reviews 2008-10-08
- Have we all become a bunch of anxious, depressed, sleep-deprived irritable stress-heads?
- Let's face it, the last month or so has been a challenge for just about anyone's tolerance of stress and has made even the most "stable" of us question our own emotional and mental health. But I've discovered that IT workers in particular, or anyone who...
- Tags: Sleep, Job, Beverage, Health Care, Computer, Recruitment & Selection, Benefits, Vertical Industries, Healthcare, Food & Beverage, Productivity, Human Resources, Workforce Management, Enterprise Software, Software, Manufacturing, Jason Perlow
- Blog posts 2008-10-08
- What happens when the "cloud" starts to precipitate? A hard rain's agonna fall . . .
- i use a lot of online services and I try to push as many applications as I can into the cloud. This means that I can work from anywhere on virtually any computer device. I don't need a personal computer (but I do need a personal cellphone - the new...
- Tags: Web, Web Service, Web Services Company, Web Services, Cloud Computing, Channel Management, Enterprise Software, Software, Marketing, Tom Foremski
- Blog posts 2008-10-08
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