avaya inc. Resources on ZDNet

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Avaya Changes the UC Game: Avaya Changes the UC GameThis is not Avaya of the Glory of Old;sound advise to consumer markets,No"This is a NEW! Avaya and well designed in futures with SOA Servers and municiple potential. I can only cry for the stupid puder badges as social workers of unknown and developer deployment to...; Tags: Games, Avaya Inc., Avaya Changes, UC Game, game; Discussion threads 2008-03-17
Avaya Changes the UC Game: The battle for enterprise Unified Communications took a pivotal turn this morning when Avaya announced its Intelligent Presence server here at VoiceCon. The Intelligent Presence server collects and integrates presence information from multiple sources for a richer view of a worker's status. More specifically, the Presence Server will...; Tags: Microsoft Corp., Avaya Inc., Intelligent Presence Server, Presence Server, Presence Source, E-mail Providers, Servers, Internet, Hardware, Dave Greenfield; Blog posts 2008-03-17
Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment: The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing their part to leave a clean, cool planet for...; Tags: Agent, Environment, Contact Center, Avaya Inc., Call Centers, Real Estate, Customer Relationship Management (CRM), Leadership, It Operations, Business Operations, Enterprise Software, Software, Management; White papers 2008-03-01
Compare IP PBX systems from leading vendors like Cisco, Nortel and Avaya: This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems form new vendors like Shoretel and Fonality. The Enterprise IP PBX market is rapidly changing to keep pace with the rapid technological and business...; Tags: Nortel Networks Corp., Vendor, IP, PBX, Cisco Systems Inc., Avaya Inc., VoIP-News, Telephony, VOIP, Operational Planning, Networking, Telecommunications, Business Operations; White papers 2008-02-12
Ready to reap the benefits of Unified Communications?: Learn more, free Lippis Report download.; Tags: Unified Communications, Avaya Inc., Benefits, Human Resources; White papers 2008-02-11

Dramatically Improve your Business Communications: Discover how with free Nemertes report.; Tags: Avaya Inc.; White papers 2008-02-11
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities: This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.; Tags: Software, Avaya Inc., Tools & Techniques, Management; White papers 2008-02-01
Implementing a Telecommuting Program: This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications Consulting BCC team, the paper addresses the human resource, business control, and security components that need to be considered for a successful introduction of telecommuting in the contact center.; Tags: Avaya Inc., Telecommuting, Human Resources, Workforce Management; White papers 2008-01-01
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect: For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to add a killer element to that list of success factors -- communication, and two-way communication at that. Customers want to...; Tags: Communication, Avaya Inc., Retail, Sales Strategy, Sales Force Management, Sales; White papers 2008-01-01
Essential Manager's Guide: Extraordinary Customer Service: What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the quality of service you provide. Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore...; Tags: Customer Service, Customer, Avaya Inc., Manager, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2007-11-01
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting: Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System CMS as the gold standard for contact center reporting. To...; Tags: Business Case, Contact Center, Avaya Inc., Avaya IQ, Call Centers, Financial Planning, Customer Relationship Management (CRM), It Operations, Finance, Enterprise Software, Software; White papers 2007-11-01
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes: In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its Communications Enabled Business Processes CEBP to reduce human latency and improve the quality of decision making for its mission-critical IT emergency change...; Tags: Business Process, Information Technology, Decision-making, Avaya Inc., Change Management, Leadership, Tools & Techniques, Strategy, Management; Case studies 2007-11-01
Interactive Digital Merchandising in Retail Banking: Read this paper for Avaya's exploration of retail banking trends and best practices in interactive digital merchandising and digital signage in an interview with Charles Ansley, CEO of Symon Communications. With thousands of installations worldwide and more than two-thirds of the Fortune 100 as valued clients, Symon...; Tags: Avaya Inc., Symon Communications, Banking, Financial Services; White papers 2007-11-01
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment: Contact centers are under increasing pressure to lower technology costs and increase the return on every investment. Avaya IQ helps the user achieve these goals. This next-generation reporting and analytics platform gives the user the information he or she needs - from the big picture down to the precise details...; Tags: Business Case, Analytics, Agent, Contact Center, ROI, Avaya Inc., Avaya IQ, Call Centers, Customer Relationship Management (CRM), Real Estate, Financial Planning, It Operations, Enterprise Software, Software, Business Operations, Finance; White papers 2007-11-01
Top IT priorities at Avaya: Lorie Buckingham, CIO of Avaya discusses her most important IT priorities since taking the CIO position at Avaya which includes consolidating the company's datacenter operations globally. by Andrew Mager; Tags: CIO, Data Center, Information Technology, Avaya Inc., Data Centers, Storage, Strategy, Hardware, Data Management, Management, Andrew Mager; Blog posts 2007-10-16
Avaya's edge over Cisco: Lorie Buckingham, CIO of Avaya talks about its competition with Cisco in the communications market and how Avaya is using its background in voice to innovate leading solutions. by Andrew Mager; Tags: Cisco Systems Inc., Avaya Inc., Andrew Mager; Blog posts 2007-10-16
Avaya CIO: Lorie Buckingham: In a CIO Vision series interview Lorie Buckingham, CIO of telecom solutions provider, Avaya talks about the promise of unified communications for its more than 1 million business customers around the world. She also discusses with ZDNet Editor-in-Chief, Dan Farber her passion for technology and strategy for integrating innovative communication...; Tags: CIO, Avaya Inc., Telephony, Strategy, Telecom & Utilities, Networking, Management, Andrew Mager; Blog posts 2007-10-16
Avaya CIO: Lorie Buckingham - Transcript: Dan Farber: Lorie, thanks for joining me. Lorie Buckingham: It's a pleasure to be here today. Dan Farber: Now you recently came to Avaya from Visteon which is an auto parts maker, what is it about Avaya that attracted you? ...; Tags: Avaya Inc., Data Centers, E-mail, Storage, Telecommunications, Hardware, Data Management, Online Communications, Andrew Mager; Blog posts 2007-10-16
Unifying communications at Avaya: Lorie Buckingham, CIO of Avaya talks about Avaya's unified communications strategy and how business users will be able to switch from their office phone to their cell phone over the company's converged network. by Andrew Mager; Tags: Avaya Inc., Telecom & Utilities, Andrew Mager; Blog posts 2007-10-16
A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0: These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Catalyst Switches. The AutoQoS features provide QoS service for the Avaya S87xx Series servers running Avaya Communication Manager software and the Avaya IP Telephones using a Cisco network infrastructure. These Application Notes...; Tags: Cisco Catalyst, Phone, Router, IP Phone, Cisco Systems Inc., Avaya Inc., VOIP, Telecommunications, Networking; White papers 2007-10-15