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It's Official: Avaya Acquires Nortel Enterprise

Now What Can Nortel Customers ExpectOkay now that is over, we are all now interested in product rationalization that is going to occur. RE: It's Official: Avaya Acquires Nortel EnterpriseThis seems like it will be very interesting over the next several months. I think that Nortel Customers can expect to...

Tags: Wi-Fi, TELECOMMUNICATIONS, Wireless and Mobility, Avaya Inc., Avaya Acquires Nortel Enterprise, Nortel Networks Corp.

Discussion threads 2009-09-14

It's Official: Avaya Acquires Nortel Enterprise

Hot off the e-mail wire: Avaya today announced it was selected to acquire Nortel Enterprise Solutions for US $900 million in proceeds to Nortel and an additional pool of $15 million reserved for an employee retention program. Today’s announcement follows the completion of an...

Tags: Nortel Networks Corp., Avaya Inc., Research & Development, Mergers & Acquisitions, E-mail, Corporate Law, Business Operations, Investment, Finance, Online Communications, Dave Greenfield

Blog posts 2009-09-14

Skype's Sale: The Avaya Factor

QuestionNon-plussed means confused.Did you mean nonchalant? That would seem more consistent with a "business as usual" assertion.non-plussedGood catch. Changed text.Would be a pity to lose SkypeWe can only hope that Skype will continue to be readily available to everybody. It has been a tremendous success even if eBay did...

Tags: Telephony, VOIP, Avaya Inc., Skype Technologies S.A.

Discussion threads 2009-09-01

Skype's Sale: The Avaya Factor

SilverLake Partner involvement in the acquistion of Skype for $1.9 billion today opens more questions than answers for the enterprise environemnt. SilverLake you'll recall, was one of two firms that acquired Avaya for $8.3 billion back in October, 2007. So what sort of impact will the acquistion have on Skype,...

Tags: Skype Technologies S.A., Avaya Inc., Session Initiation Protocol (SIP), Strategic Planning, Emerging Technologies, Strategy, Management, Dave Greenfield

Blog posts 2009-09-01

CIT unraveling could be headache for Dell, Avaya, resellers

CIT unraveling could be headache for Dell, Avaya, resellersCould only hope Dell shuts downOne can dreamRE: CIT unraveling could be headache for Dell, Avaya, resellersOf course the Federal Government won't bail out CIT. There's no revolving door between the Government and CIT.Why?What is it to you? Is Dell a...

Tags: Vertical industries, CIT, Dell Computer Corp., government, Avaya Inc.

Discussion threads 2009-07-16

CIT unraveling could be headache for Dell, Avaya, resellers

The U.S. government has drawn a line in the sand---it won't bail out debt-ridden CIT, a financial services firm that loans money to small and midsized business in part to buy and lease technology equipment. Unlike other financial company implosions CIT's potential demise could have a direct impact on technology...

Tags: Dell Computer Corp., Financing, Leasing, Avaya Inc., CIT, Capital Structures, Financial Accounting, Investment, Finance, Larry Dignan

Blog posts 2009-07-16

Cuba Server for Remedy (Avaya TSAPI) 1.3.2.4 (Windows)

Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....

Tags: Computer Telephony Integration, Microsoft Windows, Avaya Inc., Remedy Corp., Itel Office Software, Telephony, Telecom & Utilities, Networking

Software downloads 2009-07-16

Avaya's Approach to Next Generation 911

This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of the latest technology, and gain greater cost efficiencies without a complete solutions overhaul. To that end, it has assembled the Avaya Public...

Tags: Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2009-06-01

Capture Value From Unified Communications

This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services delivered by an in-house team or contracted through a consultant or systems integrator such as Avaya Professional Services. In all cases service professionals identified...

Tags: Professional Services, Unified Communications, Avaya Inc., Collaboration

White papers 2009-05-01

Secure Access Link

The new architecture eliminates the Avaya requirement for unfettered 24x7 accesses to customers' network equipment. Customers can take advantage of channel-neutral support by enabling self-service, Avaya support, and/or authorized partner support of their networks at levels never achieved before. And, customers can be in complete control of when and how...

Tags: Microsoft Access, Avaya Inc., Networking

White papers 2009-05-01

Communications Solutions for Pandemic Planning

This paper explores the business risks posed by one aspect of a pandemic: how to handle communications in this critical time. It also suggests some ways for enterprises to limit the economic impact of such a disaster by adopting flexible communications architecture. Such planning would for instance allow employees to...

Tags: Risk, Solutions Inc., Avaya Inc., Strategy, Security, Management

White papers 2009-05-01

Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems

Avaya worked with customers just like to design Avaya IQ, the next-generation contact center reporting platform, so that Avaya IQ provides intelligent solutions for the business problems face every day. More than a dozen patents were filed during development of the first release, including the advances described in this paper....

Tags: Innovation, Contact Center, Avaya Inc., Productivity, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2009-04-01

Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now

Today's struggling economy has posed challenges to businesses and customers alike. Organizations must operate more efficiently while still retaining and attracting customers. Customers have less disposable income and are more apt to shop around when service needs are not met. Forgetting about customer's needs and getting wrapped up in business...

Tags: Customer, Avaya Inc., Operational Planning, Operational Accounting, Personal Finance, Strategy, Business Operations, Finance, Management

White papers 2009-04-01

Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations

Companies who use Avaya contact centers have long depended upon Call Management System CMS as an essential tool in managing their centers. This paper describes how a new offering, Avaya IQ, builds upon CMS to deliver exciting new capabilities. Full-time tracing and "Agent Behavior" analysis in Avaya IQ deliver an...

Tags: Analytics, Agent, Contact Center, Avaya Inc., Content Management System, Call Centers, Real Estate, Customer Relationship Management (CRM), It Operations, Business Operations, Enterprise Software, Software

White papers 2009-04-01

Three Challenges for Avaya's Aura

There's lots of buzz about Avaya's new Aura Session Manager announced earlier today and for good reason. Aura seems to provide a new paradigm offering a common programming interface into PBXs and social media. Developers can use Aura to create a single application that could blend telephony and presence with...

Tags: PBX, Avaya Inc., Aura Session Manager, Telephony, VOIP, Social Networking, Networking, Telecommunications, Online Communications, Marketing, Advertising & Promotion, Dave Greenfield

Blog posts 2009-03-30

Avaya Case Study: CSX

For more than five years, senior telecom architect for voice systems at CSX, sought a wireless dual-mode solution to reduce communications costs and eliminate the need for users to carry multiple mobile devices. CSX turned to Avaya and DiVitas, an Avaya DevConnect partner, to help the freight-rail giant reduce cellular...

Tags: Avaya Inc., Telephony, Recruitment & Selection, Cellular Phones, Wireless And Mobility, Telecom & Utilities, Networking, Human Resources, Workforce Management, Consumer Electronics, Personal Technology

Case studies 2009-03-01

Resident Expert: Customer Service Throughout the Enterprise

The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want to improve the way resident experts are used, this paper will cover three key topics. Understanding these topics will be essential...

Tags: Customer Service, Expert, Avaya Inc., Sales Strategy, Product Marketing, Customer Relationship Management (CRM), Sales Force Management, Sales, Marketing, Enterprise Software, Software

White papers 2009-03-01

Reducing the Cost of Service Delivery to Retail Banking Customers: "Higher Performance at a Substantially Lower Cost"

This Avaya & IBM Thought Leadership Point of View is designed for retail banking executives with responsibility for customer service, operations, security, business continuity, IT and communications to demonstrate how to reduce the cost of retail customer service delivery and respond more rapidly to changing conditions. The retail banking landscape...

Tags: Customer Service, Performance, Avaya Inc., Banking, Product Marketing, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software

White papers 2009-02-12

The Avaya one?X Deskphone Value Edition IP Telephones

Avaya one-X Deskphone Value Edition is a new, value-priced family of deskphones designed to meet basic communication needs in a low-cost package with the quality and reliability one expects from Avaya. The one-X Deskphone Value Edition family is designed for the same user profiles as the top-of-the-line one?X Deskphone Edition...

Tags: Phone, IP Phone, IP, Avaya Inc., Avaya one-X Deskphone Value Edition, one-X Deskphone Value Edition Family, Workforce Management, Engineering, Recruitment & Selection, VOIP, Telecommunications, Human Resources, Networking

White papers 2009-02-01

Avaya Proactive Outreach Solutions: Make the Most of Outbound Customer Contact

Outbound calls can be a depersonalized experience for customers. The outbound dialer may not be linked to business systems, thus a customer call may not be related to any current event in the business relationship, let alone be personalized. Information provided to customers is consequently often irrelevant, and even if...

Tags: Customer, Avaya Inc., Real Estate, E-mail, Advertising & Promotion, Business Operations, Online Communications, Marketing

White papers 2009-02-01