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Avaya Inc. (531 results)
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- Cuba Server for Remedy (Avaya TSAPI) 1.3.2.2 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....
- Software downloads 2009-05-16
- Three Challenges for Avaya's Aura
- There's lots of buzz about Avaya's new Aura Session Manager announced earlier today and for good reason. Aura seems to provide a new paradigm offering a common programming interface into PBXs and social media. Developers can use Aura to create a single application that could blend telephony and presence with...
- Blog posts 2009-03-30
- Avaya Case Study: CSX
- For more than five years, senior telecom architect for voice systems at CSX, sought a wireless dual-mode solution to reduce communications costs and eliminate the need for users to carry multiple mobile devices. CSX turned to Avaya and DiVitas, an Avaya DevConnect partner, to help the freight-rail giant reduce cellular...
- Case studies 2009-03-01
- When Citizens Call, the Comune Answers
- Milan, Italy - The first of its kind in Italy, Comune di Milano's new contact centre sets new standards in the relationship with the local public administration. The company wanted to revolutionise the system of interaction between citizens and local government through a flexible, economical and versatile system amongst the...
- Case studies 2008-10-01
- Avaya Case Study: Mindwave Research, Inc.
- Mindwave Research is a leading full-service market research firm focused on the IT market. Mindwave Research needed to offer reliable, high-quality communications for an international roster of clients. They realized that a Unified Communications approach, which enables anytime, anywhere accessibility through a variety of devices, would give them the most...
- Case studies 2008-10-01
- IPT "Veteran" - Department of Veteran Affairs - Steps Up Again With New Federal Government Unified Communications Initiative
- The Department of Veteran's Affairs Australia wanted to ensure that its customer service is aligned to current expectations and trends. When its existing technology contract was due to expire, the department took the opportunity to seek a business communications system that could take advantage of new applications in a converged...
- Case studies 2008-09-01
- Mobility, Contact Center, and Enterprise Solutions Work Hand-in-Hand to Ensure Top-Notch Customer Service and Internal Communications at Astoria Federal Savings and Loan
- Putting people first" is a serious commitment at Astoria Federal Savings and Loan Association, the largest thrift depository headquartered in New York. With an Avaya enterprise telecommunications solution and an Avaya contact center solution already in place, the management team wanted to add secure, effective mobility options so that its...
- Case studies 2008-09-01
- CNIPA Chooses Avaya to Innovate Its Communications
- The Italian National Centre for Information Technologies in Public Administration CNIPA operates within the Presidency of the Council of Ministers in order to implement policies from the Minister for reforms and innovation in Public Administration. The growing need for CNIPA to communicate effectively with its users has resulted in the...
- Case studies 2008-09-01
- Avaya Case Study: Altamonte Springs, Florida
- When the City of Altamonte Springs decided to fund a major upgrade of their communications system, they particularly sought to achieve survivability for the remote sites, uninterrupted service during brownouts or total power loss, elimination of the long periods of downtime they'd experienced due to failed equipment on older technology...
- Case studies 2008-09-01
- VADS Berhad Harnesses Avaya Global Connect's Intelligent Communication Solutions to Provide Hosted Contact Centre Services
- VADS is one of the leading Managed ICT Services providers in Malaysia. VADS needed to upgrade from its TDM based platform to a platform with IP to reduce operational costs and provide advanced capabilities to meet the demands of their customers. VADS began looking for a suitable partner that could...
- Case studies 2008-07-01
- Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
- Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality customer service they require a large staff of financial specialists. They needed a communications solution that would enable them to eliminate geographical barriers so they could hire and deploy agents from a...
- Case studies 2008-06-01
- Avaya Enables Alice to Build a Powerful Telephone Infrastructure for Its Clients
- Off late, Alice the French subsidiary of Telecom Italia implemented a new customer service strategy to achieve success in the high-speed Internet service provider market in France. In particular, its telephone assistance and customer service hot line needed to perform well in terms of availability and quality of service. The...
- Case studies 2008-06-01
- International Casino and Resort Wins Big With Avaya Consulting and Systems Integration
- A premier international casino and resort was experiencing a call abandonment rate averaging 11-13 percent and as high as 15 percent in its existing call centre. An aggressive new marketing strategy was expected to double call volumes. The resort established a tightly condensed timeline of just eight weeks for its...
- Case studies 2008-05-01
- Unified Communications Capabilities From Avaya Have Enabled Spraylat Corp. to Enhance Customer Service, Save Money, and Improve Productivity
- Spraylat's management team wanted a new telecommunications solution that would help them to cut costs, boost productivity, enhance customer relations, and improve their mobility and home office options. They also sought more in-house control over their telecommunications in order to institute changes and upgrades quickly. Working with an Avaya Authorized...
- Case studies 2008-04-01
- Bureau van Dijk Electronic Publishing Improves Customer Service With Avaya MultiVantage Express
- Bureau van Dijk Electronic Publishing's existing phone system could not keep up with the company's rapid growth in the Asia Pacific in the last two years. Staff had to remember extensive codes for each function on their phone, a feat that was becoming increasingly difficult as the number of staff...
- Case studies 2008-04-01
- The Altman Group Achieves World-Class Reliability and Productivity and Provides Superior Customer Service With Intelligent Communications Solutions From Avaya
- The Altman Group needed to expand and upgrade its contact center technology to equip its rapidly growing team of proxy solicitation agents, supervisors, and account executives to meet the current and future needs of their expanding client base. They wanted a solution that would provide them with optimum reliability, enhanced...
- Case studies 2008-04-01
- Avaya Case Study: 9-1-1 and Beyond
- 9-1-1, 3-1-1, the Mayor's Call Center, and other agencies in the District of Columbia operated on separate and disparate communications platforms. By 2004 the existing structures and technologies needed to be upgraded and consolidated in a way that could support best practices for responding to both emergency and non-emergency citizen...
- Case studies 2008-04-01
- IAH Gets Ahead of the Game With Avaya MultiVantage Express
- IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a...
- Case studies 2008-04-01
- NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
- The New Zealand Automobile Association NZAA needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed...
- Case studies 2008-04-01
- Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
- The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to differentiate its travel portal from those hosted by the incumbents. The company decided that customer service is of utmost importance and needed a solution...
- Case studies 2008-04-01
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