avaya call management system

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions

To gain increased information about bookings and call patterns, British Airways London Eye needed to upgrade its contact centre operations to ensure its customer service matched the success of the attraction itself. The company also wanted to improve the way it handled calls, especially for customers with specific or unusual...

Tags: British Airways Plc., Avaya Inc., Avaya Call Management System, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Marketing, Enterprise Software, Software

Case studies

Additional Resources

LG introduces Wirewize remote pay home theater tech support

Best Buy must get some huge margins from its Geek Squad tech support service, because it seems like everyone wants to copy that model of overcharging noobs for help with tech installations and troubleshooting. Circuit City has Firedog, and Office Depot has Tech Depot Services. Now LG Electronics is trying...

Tags: Home Theater, LG Electronics Inc., Cable, Wirewize, Home Entertainment, Consumer Electronics, Tv & Home Theater, Personal Technology, Sean Portnoy

Blog posts 2008-10-13

OK, now OpenOffice is definitely good enough

There is a reason that the OpenOffice.org 3.0 servers are struggling to keep up with demand. OO.org 3.0 really is a serious upgrade over version 2.4 and makes NeoOffice irrelevant for Mac OS X users (previously, OpenOffice only worked within X11; While NeoOffice did a great job porting OO.org...

Tags: Microsoft Corp., OO.org 3.0, OpenOffice, Apple Mac OS X, Microsoft Office, Open Source, Office Suites, Software, Operating Systems, Apple Mac OS, Christopher Dawson

Blog posts 2008-10-13

Hoping for AppleTV update at Apple's notebook event

The clock is ticking toward the big Apple event - you know, the one where the company is expected to announce the sub-$1,000 notebook and/or a new design to the MacBook line and/or the move into Nvidia's graphics chipset and/or something altogether different. (Dontcha just love the Apple rumor mill?)...

Tags: Notebook, HDTV, Apple Inc., Apple TV, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Sam Diaz

Blog posts 2008-10-13

Egnyte: using and sustaining Enterprise 2.0

Egnyte, in a nutshell, is a software as a service, cloud storage application. But it's a lot more than just that. It feels like your online home of files, storage and where you put your valuables. Egnyte started out because the small business, which is...

Tags: Apple iPhone, On-demand, Server, Enterprise 2.0, Egnyte, Backup Facility, Storage, Backups, Hardware, Zack Whittaker

Blog posts 2008-10-13

CEOs freak out; IT preps a do-over

Being a CEO today just stinks. The economy is melting down. No one trusts each other. And the chieftains don't even know if their customers will survive. What's this mean for your technology department? A lot of upheaval and perhaps one big do-over that starts in 2009. ...

Tags: CIO, Information Technology, CEO, Technology Department, Pricing, Business Intelligence, Tools & Techniques, Strategy, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Larry Dignan

Blog posts 2008-10-13

Economics of open source remains an academic challenge

Explain the economics of open source, especially as it relates to international trade. Give us charts, graphs, and especially models. We like models. Then just wait for the phone call from Scandinavia. by Dana Blankenhorn

Tags: Theory, Economist, Open Source, Dana Blankenhorn

Blog posts 2008-10-13

The candidates on tech

Wired has the obligatory candidates-on-tech piece today. They look at five key tech issues – broadband, H1B, green tech, net neutrality and spectrum – although TechPresident notes the list is not comprehensive and conceivably is biased towards Obama. Here's the breakdown. Broadband. McCain: D....

Tags: Industry, Broadband, John McCain, Net Neutrality, Spectrum, Obama, H-1B, Telecommunications, Human Resources, Labor Relations, Richard Koman

Blog posts 2008-10-13

IT warning: Turbulence ahead

The technology budget is on the skids. The business types don't quite get IT (and by the way you don't get them either). And amid all this turmoil all you have to do is keep your infrastructure humming and solve the 25 most contentious business-technology issues by the first half...

Tags: CIO, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan

Blog posts 2008-10-13

Open source protectionism?

I just caught a rather interesting piece by fellow blogger Dana Blankenhorn on the subject of the "value and values" found in open source ecosystems. Near the end, he references an article on InfoWorld which questions whether it is wise to "protect" open source development by mandating its use at...

Tags: Open Source, John Carroll

Blog posts 2008-10-13

EU group demos quantum cryptography

Under the auspices of the European Union, the world's largest quantum-encrypted network has been unveiled in Vienna, Silicon.com reports. It's the product of four years of work by 41 organizations from 12 countries, overseen by the SECOQC (Development of a Global Network for Secure Communication Based on...

Tags: Cryptography, Quantum Cryptography, Cable, Network Technology, Digital Security, Security, Telecommunications, Personal Technology, Networking, Richard Koman

Blog posts 2008-10-13

SharePoint: What are the risks, rewards?

What does it say about SharePoint when a presentation focused on whether you can survive it packs the house? Mark Gilbert's presentation--"Can the CIO survive Microsoft SharePoint?"--at the Gartner Symposium ITxpo filled up an auditorium. There are two ways to read this: There is...

Tags: Microsoft SharePoint, Gilbert, MOSS, Collaboration, Groupware, Enterprise Software, Software, Larry Dignan

Blog posts 2008-10-13

Why MySpace's MyAds won't be the next Google AdWords

When it comes to online advertising everybody wants to be the next Google, and News Corp-owned MySpace is no exception. Today the company rolled out its latest advertising platform called MyAds, designed to service "individuals and small businesses" rather than the big name brands that the social networking site's existing...

Tags: Google Inc., Advertisement, Google AdWords, MySpace, Steve O\'Hear

Blog posts 2008-10-13

Can virtualization help when times get tough?

When times get tough, many organizations look for new ways to reduce costs while still being able to provide their customers with the products and services they need. This appears to be just such a time. Virtualization technology can most certainly be part of the solution. Let's review how each...

Tags: Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Dan Kusnetzky

Blog posts 2008-10-13

Sun's latest server packs a punch in performance while using less power

Sun Microsystems, along with Fujitsu, is introducing a compelling new energy-efficient server platform that is intended to address heavy-duty tasks such as server virtualization, consolidation or even something like Web 2.0 database transactions. The SPARC Enterprise T5440 server line runs on the UltraSPARC T2 Plus architecture with...

Tags: Performance, Sun Microsystems Inc., Servers, Hardware, Heather Clancy

Blog posts 2008-10-13

Movi (zip)

Find out why your vehicle's check engine light is on and view live data. Movi is a software product designed for OS X which in combination with an OBD II hardware interface that uses the ELM327 chip, provides communication with a vehicles engine diagnostic system. This version is the first...

Tags: Engine, Yhasi, Movi, Apple Mac OS X, Operating Systems, Semiconductors, Software, Apple Mac OS, Hardware

Software downloads 2008-10-13

Ready Boost Monitor (exe)

Ready Boost Monitor is a very simple system tray application that detects your Ready Boost Device and shows a warning if the device is not active. The icon will also change if Ready Boost is not running. This version is the first release on CNET Download.com.

Tags: Monitor, System Tray, URG Systems

Software downloads 2008-10-13

JaSFtp - Mac (zip)

SFTP client secure FTP designed primary for automation of SFTP, FTP and related tasks. Goal is to create advanced SFTP and FTP tasks that can be scheduled automatically or run instantly. Supports a very flexible wildcard system to transfer multiple files at once. Supports subdirectory transfers. Includes flexible task scheduler....

Tags: Apple Macintosh, HiTek Software, SFTP

Software downloads 2008-10-13

New green certification program helps keep kitchens out of the frying pan in terms of environmental waste

Haven't had much occasion to write about Microsoft in this blog as extensively as some of the other big hardware-oriented tech players, but this item was pretty intriguing, because it's a great lead-in to some other cool information I briefed on about a month back. Here's the...

Tags: Food, Kitchen, FoodServiceWarehouse.com, Food & Beverage, Manufacturing, Heather Clancy

Blog posts 2008-10-12

Response to financial crisis may mean more IT work ahead

Governments all across the world are responding to the current financial crisis with a range of nationalization initiatives, and increased support of various parts of the financial services industry through guarantees and pumping in increased liquidity. You know what it means when there's more government involvement with...

Tags: Financial, Information Technology, Industry, Enterprise Architecture, Strategy, Regulations, Financial Accounting, Management, Government, Finance, Joe McKendrick

Blog posts 2008-10-12