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	<title><![CDATA[attachmate corp. Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to attachmate corp.]]></description>
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		<title><![CDATA[Implementing a unified desktop interface - best practices for contact centres]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=295186]]></link>
		<description><![CDATA[This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.   ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 11 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/mainframes.html"><![CDATA[Mainframes]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[Accelerating Integration with Verastream Host Integration]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=295187]]></link>
		<description><![CDATA[Business logic & data that supports new customer-facing applications still resides in host applications, but as they don't provide clear separation of logic & data, accessing either for integration has been traditionally been slow. Verastream host integrator transforms logic & data into services that are accessed in a structured way. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 11 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/integration.html"><![CDATA[Integration]]></category>
	</item>
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		<title><![CDATA[The top 10 'must haves' for demonstrating compliance]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=295189]]></link>
		<description><![CDATA[In this white paper, practical tips are shared for demonstrating compliance to regulations and policy standards. These top 10 "must haves" will not only help organisations pass the initial audits, but also sustain compliance over time. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 11 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/compliance.html"><![CDATA[Compliance]]></category>
		<category domain="http://updates.zdnet.com/tags/haves.html"><![CDATA[Haves]]></category>
	</item>
	<item>
		<title><![CDATA[Metrics based IT management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=295190]]></link>
		<description><![CDATA[Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations to implement continual process improvement. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 11 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+administration.html"><![CDATA[IT Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/metrics.html"><![CDATA[Metrics]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Enabling Practical IT Service Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=295192]]></link>
		<description><![CDATA[Information and opinions on IT Service Management are growing in number; however, IT professionals who study this content often find goods, but struggle with how to practically implement them within their organisation. The challenge is for IT professionals to evolve how they administer IT elements. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 11 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/it+professional.html"><![CDATA[IT Professional]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Making PC Lifecycle Management Work for You: A Four-Phase Approach]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=309232]]></link>
		<description><![CDATA[PC Lifecycle Management PCLM provides a cohesive and effective solution. PCLM is the practice of managing end-user systems from purchase to retirement. It covers everything from initial deployment to upgrading, patching, and decommissioning the systems. Though it sounds like traditional desktop management, PCLM is different in one key way: It...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/pc.html"><![CDATA[PC]]></category>
		<category domain="http://updates.zdnet.com/tags/pclm.html"><![CDATA[PCLM]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[Achieving Vista Readiness: Strategic PC Lifecycle Management Gets You There]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=282201]]></link>
		<description><![CDATA[Industry experts report that approximately half of the present business PCs does not meet the minimum requirements for Windows Vista, and more than 80 percent do not meet Vista's premium requirements. What's more, organizations that do not carefully plan for Vista will incur costs that extend well beyond the expense...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 15 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/pc.html"><![CDATA[PC]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista.html"><![CDATA[Microsoft Windows Vista]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista+%2528longhorn%2529.html"><![CDATA[Microsoft Windows Vista (Longhorn)]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[An Introduction to Service-Oriented Integration]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=277365]]></link>
		<description><![CDATA[Service-oriented integration is proving itself as an effective solution for extending existing information assets. There is a growing requirement, however, to use functionality in existing applications to support new application development. This scenario differs from either of the above because it is focused on repurposing existing functionality for use in...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 08 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/attachmate+corp..html"><![CDATA[Attachmate Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/integration.html"><![CDATA[Integration]]></category>
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