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Implementing a unified desktop interface - best practices for contact centres: This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.; Tags: Attachmate Corp., Best Practice, Mainframes, Desktops, Servers, Hardware; White papers 2007-05-11
Accelerating Integration with Verastream Host Integration: Business logic & data that supports new customer-facing applications still resides in host applications, but as they don't provide clear separation of logic & data, accessing either for integration has been traditionally been slow. Verastream host integrator transforms logic & data into services that are accessed in a structured way.; Tags: Attachmate Corp., Integration; White papers 2007-05-11
The top 10 'must haves' for demonstrating compliance: In this white paper, practical tips are shared for demonstrating compliance to regulations and policy standards. These top 10 "must haves" will not only help organisations pass the initial audits, but also sustain compliance over time.; Tags: Attachmate Corp., Compliance, Haves; White papers 2007-05-11
Metrics based IT management: Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations to implement continual process improvement.; Tags: Attachmate Corp., IT Administration, Metrics, Information Technology, Strategy, Management; White papers 2007-05-11
Enabling Practical IT Service Management: Information and opinions on IT Service Management are growing in number; however, IT professionals who study this content often find goods, but struggle with how to practically implement them within their organisation. The challenge is for IT professionals to evolve how they administer IT elements.; Tags: Attachmate Corp., Information Technology, IT Professional, Service Level Management, It Services, Strategy, It Operations, It service Management, Management; White papers 2007-05-11

Making PC Lifecycle Management Work for You: A Four-Phase Approach: PC Lifecycle Management PCLM provides a cohesive and effective solution. PCLM is the practice of managing end-user systems from purchase to retirement. It covers everything from initial deployment to upgrading, patching, and decommissioning the systems. Though it sounds like traditional desktop management, PCLM is different in one key way: It...; Tags: Attachmate Corp., PC, PCLM, Desktops, Hardware; White papers 2007-04-01
Achieving Vista Readiness: Strategic PC Lifecycle Management Gets You There: Industry experts report that approximately half of the present business PCs does not meet the minimum requirements for Windows Vista, and more than 80 percent do not meet Vista's premium requirements. What's more, organizations that do not carefully plan for Vista will incur costs that extend well beyond the expense...; Tags: Attachmate Corp., PC, Microsoft Windows Vista, Microsoft Windows Vista (Longhorn), Operating Systems, Microsoft Windows, Software; White papers 2007-01-15
An Introduction to Service-Oriented Integration: Service-oriented integration is proving itself as an effective solution for extending existing information assets. There is a growing requirement, however, to use functionality in existing applications to support new application development. This scenario differs from either of the above because it is focused on repurposing existing functionality for use in...; Tags: Attachmate Corp., Integration; White papers 2007-01-08
Fortified SSH: A Cost-Effective Way to Safeguard Your Network: This white paper provides an in-depth look at SSH—the features that give it such power, how it counters attacks, and where it works best. There’s even a section that compares commercial to non-commercial versions. By the time you’re done reading, you’ll know why organizations worldwide are switching to SSH.; Tags: Attachmate Corp., Network, SSH; White papers 2005-10-13

Additional Resources

Vista: Whose 'reality' do you believe?: Vista: Whose 'reality' do you believe?Microsoft Search sucks.Now they are hijacking your PC to gain search share. Vista, XP, and anything else Microsoft is leaving this organization at every chance.RE: Vista: Whose 'reality' do you believe?This studies almost alway fail to note that XP's business penetration was no better after...; Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, Microsoft Corp., Forrest; Discussion threads 2008-07-24
iCrash: Buggy apps tarnish iPhone 2.0 appeal: iCrash: Buggy apps tarnish iPhone 2.0 appealBut stability is supposed to be iPhone's strong suit?Hmm, guess not! A big "I told you so" to all those who made fun of WM's theoretical lack of stability even though mine have all worked flawlessly.[i]If you don’t have an Apple account you have...; Tags: Sales channel, Digital music, Apple iPhone, iPhone 2.0 appeal, iCrash, Buggy app, iPhone 2.0, Apple Inc.; Discussion threads 2008-07-21
Fastest-growing US web sites in May 2008: Apr-08 May-08 Growth, % Rank Total Internet : Total Audience 190,728 190,858 1 N/A Proflowers.com 1,301 5,453 319 200 Vonage Holdings Corp 2,202 4,832 119 227 Vlaze Media Networks, Inc. 4,021 7,162 78 153 Discovery.com Sites 8,800 15,473 76 62...; Tags: Web, InfoSpace Inc., Web Site, Internet, Web Site Development, Vertical Industries, Advertising & Promotion, Web Technology, Benefits, Healthcare, Channel Management, Enterprise Software, Software, Marketing, Human Resources, NB; Blog posts 2008-07-20
Yahoo may revisit News Corp if AOL dims: source: Yahoo is unlikely to get into a bidding war over AOL with Microsoft because Yahoo could instead renew talks over News Corp's Web properties. NEW YORK--Yahoo is unlikely to get into a bidding war over AOL with Microsoft because if Microsoft gets in the way, Yahoo could instead renew...; Tags: America Online Inc., Yahoo! Inc., Microsoft Corp., Microsoft-Icahn Proposal, Financial Accounting, Mergers & Acquisitions, Finance, Investment, Reuters, Yahoo, Microsoft, Microhoo, merger, News Corps, AOL; News items 2008-07-18
New hybrid delivery security architecture: Secure Computing's Ken Rutsky tells how to integrate Software-as-a-Service SaaS, virtualization and appliance security offerings to let users get exactly what they want. “In the past, CIOs deployed their own self-contained application architectures on their own servers and storage systems. This old model is giving way to a hybrid...; Tags: Appliance, Software, Software-as-a-service, Platform, Information Technology, Advantage, Hardware, Model, Service, Architecture, Organization, Delivery Security Architecture, IT Security Professional, Delivery Platform, Software As A Service (SaaS), Tools & Techniques, Cloud Computing, Security, Emerging Technologies, Management, CIO, SaaS, virtualization, IT appliances, service delivery, IT management, Ken Rutsky, Secure Computing; News items 2008-07-16
How good is open source support?: How good is open source support?This why I do not want open source.I can never get help when I need it, and those that try to help have a very snobbish attitude, and like to say you are not learning because you do not want to learn.Well I can only...; Tags: Operating systems, open source, Linux; Discussion threads 2008-07-16
EMC connects the Iomega-Mozy storage dots: EMC is connecting two of its more recent acquisitions--Iomega and Berkeley Data Systems' Mozy online backup storage--to target small businesses and consumers. On Wednesday, EMC will roll out a storage bundle that includes Iomega's external hard drives with a software bundle that combines the Mozy online backup...; Tags: Iomega Corp., EMC Corp., Storage, Hardware, Larry Dignan; Blog posts 2008-07-15
Top US Web companies in May 2008: Parent Audience, 000 Time Per Person (hh:mm:ss) 1. Google 127,636 1:48:41 2. Microsoft 123,333 2:16:00 3. Yahoo! 115,605 3:13:23 4. Time Warner 107,778 3:24:16 5. News Corp. Online 79,058 1:45:31 6. eBay 66,240 1:46:12 7. InterActiveCorp...; Tags: Web, Channel Management, Marketing, NB; Blog posts 2008-07-15
Microsoft as the gate keeper of video analytics: Microsoft as the gate keeper of video analyticsNBC Olympics and TVTonic[b]Wavexpress to Provide Internet Video Download Service for NBC’s Coverage of the Beijing Olympic Games[/b]Free Service to Allow Media Center Users the Ability to Download Content During NBC’s Coverage of the Beijing Olympics, August 8-24, 2008http://www.tvtonic.com/news/?p=133NEW YORK - June 23,...; Tags: Media Center PCs, Corporate communications, Microsoft Corp., analytics, video, NBC, Wavexpress, NBC Olympic; Discussion threads 2008-07-14
News to know Monday: Notable headlines: Larry Dignan: Yahoo rejects latest Microsoft-Icahn proposal; Calls Microsoft 'erratic' WSJ: New Rejection from Yahoo Sets The Stage for Ugly Fight Dana Blankenhorn: We don't want you to talk, Mr. Ballmer Murdoch says News Corp, Yahoo tie-up very unlikely ...; Tags: Apple iPhone, Apple Inc., 3G, Cellular Phones, Wireless, Service-Oriented Architecture (SOA), Consumer Electronics, Personal Technology, Web Services, Enterprise Software, Software, sdiaz; Blog posts 2008-07-14
Murdoch says News Corp, Yahoo tie-up very unlikely: News Corp's Rupert Murdoch said it was "very unlikely" his company would be involved in any Yahoo transaction and said Yahoo and Microsoft would not end up with any deal. SUN VALLEY, IDAHO--News Corp's Rupert Murdoch said it was "very unlikely" his company would be involved in any Yahoo...; Tags: Yahoo! Inc., Rupert Murdoch, Microsoft Corp., Murdoch, Internet, Social Networking, Advertising & Promotion, Financial Accounting, Online Communications, Marketing, Finance, Reuters, Yahoo, News Corp., Microsoft, Microhoo, mergers; News items 2008-07-11