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Implementing a unified desktop interface - best practices for contact centres

This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.

Tags: Attachmate Corp., Best Practice, Mainframes, Desktops, Servers, Hardware

White papers 2007-05-11

Accelerating Integration with Verastream Host Integration

Business logic & data that supports new customer-facing applications still resides in host applications, but as they don't provide clear separation of logic & data, accessing either for integration has been traditionally been slow. Verastream host integrator transforms logic & data into services that are accessed in a structured way.

Tags: Attachmate Corp., Integration

White papers 2007-05-11

The top 10 'must haves' for demonstrating compliance

In this white paper, practical tips are shared for demonstrating compliance to regulations and policy standards. These top 10 "must haves" will not only help organisations pass the initial audits, but also sustain compliance over time.

Tags: Attachmate Corp., Compliance, Haves

White papers 2007-05-11

Metrics based IT management

Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations to implement continual process improvement.

Tags: Attachmate Corp., IT Administration, Metrics, Information Technology, Strategy, Management

White papers 2007-05-11

Enabling Practical IT Service Management

Information and opinions on IT Service Management are growing in number; however, IT professionals who study this content often find goods, but struggle with how to practically implement them within their organisation. The challenge is for IT professionals to evolve how they administer IT elements.

Tags: Attachmate Corp., Information Technology, IT Professional, Service Level Management, It Services, Strategy, It Operations, It service Management, Management

White papers 2007-05-11

Making PC Lifecycle Management Work for You: A Four-Phase Approach

PC Lifecycle Management PCLM provides a cohesive and effective solution. PCLM is the practice of managing end-user systems from purchase to retirement. It covers everything from initial deployment to upgrading, patching, and decommissioning the systems. Though it sounds like traditional desktop management, PCLM is different in one key way: It...

Tags: Attachmate Corp., PC, PCLM, Desktops, Hardware

White papers 2007-04-01

Achieving Vista Readiness: Strategic PC Lifecycle Management Gets You There

Industry experts report that approximately half of the present business PCs does not meet the minimum requirements for Windows Vista, and more than 80 percent do not meet Vista's premium requirements. What's more, organizations that do not carefully plan for Vista will incur costs that extend well beyond the expense...

Tags: Attachmate Corp., PC, Microsoft Windows Vista, Microsoft Windows Vista (Longhorn), Operating Systems, Microsoft Windows, Software

White papers 2007-01-15

An Introduction to Service-Oriented Integration

Service-oriented integration is proving itself as an effective solution for extending existing information assets. There is a growing requirement, however, to use functionality in existing applications to support new application development. This scenario differs from either of the above because it is focused on repurposing existing functionality for use in...

Tags: Attachmate Corp., Integration

White papers 2007-01-08