attachmate corp. and hardware

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Implementing a unified desktop interface - best practices for contact centres

This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.

Tags: Attachmate Corp., Best Practice, Mainframes, Desktops, Servers, Hardware

White papers 2007-05-11

Making PC Lifecycle Management Work for You: A Four-Phase Approach

PC Lifecycle Management PCLM provides a cohesive and effective solution. PCLM is the practice of managing end-user systems from purchase to retirement. It covers everything from initial deployment to upgrading, patching, and decommissioning the systems. Though it sounds like traditional desktop management, PCLM is different in one key way: It...

Tags: Attachmate Corp., PC, PCLM, Desktops, Hardware

White papers 2007-04-01