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ZDNet Resources
- Leading the Way in the Development of a Cost-Effective, High-Performance Jet
- Aviation Technology Group wanted to create a civilian aircraft that performs like a military fighter. Keep the cost of the plane as low as possible and obtain FAA certification. One of the main challenges facing ATG has been coordinating development efforts with its global supplier base. ATG chose the Teamcenter...
- Tags: FAA, ATG, Lifecycle Management, Siemens AG, High-performance, Teamcenter Software, Channel Management, Product Marketing, Marketing
- Case studies 2007-10-01
- Delivering Customer Service That Works: Cross-Lifecycle Customer Service and Support
- Companies struggle to provide a customer service experience that is meaningful and relevant to their customers. When dealing with an incident, agents typically have little understanding of who the customer is, the product he or she owns, and the other activities that were tried in the resolution process. In addition,...
- Tags: ATG, Customer Service, Customer, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts
- Customer Care Magic
- Service organizations face tremendous pressure to meet ever increasing online volume. Plus, seasonal growth spurts and unexpected traffic surges make consistent customer service delivery especially challenging. This webcast will discuss the expected growth in online service, practical ways to meet customer demand, and ways OnDemand service technology can help optimize...
- Tags: ATG, Customer Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts
- The Costs of Failed Customer Service
- Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to meet customer needs in these channels. This failure contains hidden costs for an organization and results in significant brand erosion as...
- Tags: ATG, Customer Service, Brand, Branding, Marketing
- Webcasts
Additional Resources
- Averatec Voya 6494
- Not to be confused with Averatec's GPS units of the same name, this Voya is a laptop and of the semirugged variety. With its rubber bumpers, the Averatec Voya 6494 bears a slight resemblance to Honda's original Element. Despite its clunky look, the Voya 6494 is relatively trim for a...
- Tags: Notebooks, Averatec Voya, laptop computer, Voya 6494, Averatec, Averatec Voya 6494, Dell Computer Corp.
- Product reviews 2008-05-23
- Dell Computers Help Brad Marshall Homes Increase the Mobility of Field Workers, Enhance Customer Service, and Accelerate Projects by an Estimated 20 Percent
- For custom home building company Brad Marshall Homes, providing outstanding customer service is the top priority. Brad Marshall Homes wanted to enhance customer service and increase the efficiency of the building process as well as decrease computer downtime by deploying new desktop computers for the office and new notebook computers...
- Tags: Customer Service, Dell Computer Corp., Mobility, Worker, Computer, Productivity, Product Marketing, Notebooks, Customer Relationship Management (CRM), Marketing, Hardware, Notebooks & Tablets, Enterprise Software, Software
- Case studies 2008-02-01
- Climatologist Douglas Hardy Travels to Glaciers in the Highest Places on Earth, Where His Dell Latitude ATG Works Every Time
- The primary goal of the expeditions is to glaciers at 19,000 feet and higher on mountains in tropical ranges expose equipment to harsh working conditions that include physical shocks, vibration, dust, moisture, extreme temperatures, and low barometric pressure. As a solution the Climatologist deployed the Dell Latitude ATG D630 notebook...
- Tags: Dell Computer Corp., Glacier, Dell Latitude, Notebooks, Hardware, Notebooks & Tablets
- Case studies 2007-11-26
- Amazon sheds light on Dynamo
- Amazon sheds light on DynamoDynamo?A core technology application?The folks at ATG might want a trademark infringement.
- Tags: Dynamo, Amazon.com Inc.
- Discussion threads 2007-10-03
- Aviation Company Uses PLM Suite to Improve Collaboration and Internal Operations
- Aviation Technology Group ATG leads the way in the production of aircraft that provides the power and in-flight functionality of a military fighter jet. ATG focuses on developing high-performance executive jets and derivatives for government markets. ATG expects first deliveries of the latest Javelin aircraft for commercial use in 2010....
- Tags: Collaboration, High-performance, Aircraft, Microsoft Corp., Aviation Technology Group, Aerospace & Defense, Leadership, Manufacturing, Management
- Case studies 2007-08-01
- Polywell Ruffbook M410ic
- Whenever a rugged laptop comes through our Labs, we find ourselves possessed with a childlike glee as we imagine the fun of testing its strength. So it was with the Polywell Ruffbook M410ic, which kept running even after multiple drops and spills. Unfortunately its reinforced construction is about the only...
- Tags: Notebooks, laptop computer, Ruffbook M410ic, Polywell
- Product reviews 2007-05-07
- SSD watch: Dell laptops; TweakTown 16 GB SSD review
- SSDs are comin' onDigiTimes is reporting this morning that Dell is offering 1.8" 32 GB solid state disk drives as an alternative to standard hard drives on a couple of their small notebooks.The new drives can also increase system performance by up to 23% and decreases boot time by up...
- Tags: Uncategorized
- Blog posts 2007-04-25
- Ajax Development of ATG Applications Using DWR: How to Integrate DWR With ATG's Nucleus IoC Container to Enable Development of Rich User Interfaces for Applications
- Ajax, Asynchronous JavaScript and XML, is a programming technique for building rich user experiences into web applications. It uses a combination of technologies, such as HTML, DOM, JavaScript and XMLHttpRequest, to create applications that only refresh the portions of an HTML page that need to be updated in response to...
- Tags: Art Technology Group, AJAX, Internet, Software/Web Development, Web Development, Web 2.0
- White papers 2007-03-20
- Dell Inspiron E1505 (Windows Vista)
- With the release of Windows Vista in late January, PC manufacturers have been quick to update their laptop models--those that can handle the upgrade, that is--with various flavors of the new operating system. For the midsize Inspiron E1505, Dell now offers a choice of Windows Vista Home Premium or Windows...
- Tags: Notebooks, Microsoft Windows Vista (Longhorn), Dell Computer Corp., Inspiron E1505, Dell Inspiron, Microsoft Windows Vista, laptop computer, Microsoft Windows
- Product reviews 2007-02-06
- Dell Latitude ATG D620
- While broken, damaged, or otherwise banged-up systems are the bane of every laptop owner, rugged and semirugged systems companies apply the terms loosely according to their own standards are often hampered by limited configuration options and outdated parts. Dell hopes to energize the rugged laptop market with its first such...
- Tags: Notebooks, Keyboards, Dell Latitude, laptop computer, Dell Computer Corp., keyboard
- Product reviews 2007-01-19
- Forget about implementation, focus on results
- Forget about implementation, focus on resultsIt won't workYou have to look at the root cause of why technology and implementation so frequently overshadow results with locally deployed commercial applications, and even in-house developed applications.The problem is businesses always want so sort of customization or change, and the change is always...
- Tags: Software as a Service (SaaS), Manufacturing, SaaS Model, SaaS provider, software-as-a-service
- Discussion threads 2006-06-20
- Implementing Ajax in ATG Applications: How to Guide on Implementing Rich User Experiences in ATG Applications Using Ajax
- Ajax Asynchronous JavaScript And XML is a web application development technique that was first pioneered by Microsoft in their Outlook Web Access interface. The techniques have been in use since around 1998, but have really only become popular since the beginning on 2005. Ajax is a collection of web technologies:...
- Tags: Technique, Art Technology Group, AJAX, Productivity, Internet, Software/Web Development, Web Development, Web 2.0
- White papers 2006-02-22
- Rogue anti-spyware vendor Secure Computer sued by Microsoft and Washington AG
- Lawsuits were filed today in the Western Washington US District Court against New York based Secure Computer, naming company president Paul E. Burke, website owner Gary Preston and several of the companies affiliates alleging, among other things, that their application Spyware Cleaner falsely reports spyware on users' computers and the...
- Tags: spyware
- Blog posts 2006-01-25
- Improving Customer Service While Reducing Costs
- EMC Corporation (NYSE:EMC) is the world leader in information storage systems, software, networks, and services. In an effort to port its high-touch, customer-centric business model to the Web, EMC launched an enterprise portal initiative called Powerlink. A key component in the company's overall customer relationship management CRM strategy, Powerlink would...
- Tags: Customer Service, EMC Corp., Storage, Hardware
- Case studies
- Molecular Creates an Efficient Deployment Solution for the Blue Cross Blue Shield of Massachusetts Intranet Site
- Blue Cross Blue Shield of Massachusetts BCBSMA, a not-for-profit health insurer that provides coverage to 2.4 million members, sought to automate the content management process for a section of Blue Web, its corporate intranet. BCBSMA looked to Molecular to implement a solution which would put the power to publish content...
- Tags: Blue Cross Blue Shield, Molecular Inc., Interwoven Teamsite, Content Management, Web Technology, Insurance, Networking, Enterprise Software, Software, Business Operations, Corporate Insurance
- Case studies
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White Papers and Webcasts
Read how the Intel® Xeon® processors perform on VMware ESX* Servers and why they are the best choice for virtualization, providing energy efficient performance. IT can now respond more quickly and get more done throughout the day.
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
The Cisco Mobility Resource Center offers FREE videos, downloads, podcasts and more, all designed to help small and medium businesses get mobile connectivity solutions, improve productivity and drive sales and revenue.
