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	<title><![CDATA[aspect software inc. Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to aspect software inc.]]></description>
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		<title><![CDATA[Aspect Software Improves Contact Center Visibility and Customers' Ability to Manage Performance]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129885]]></link>
		<description><![CDATA[Aspect Software, Inc. is the world's largest company solely focused on the contact center industry. It needed to provide valuable customer data in real-time, allowing contact centers to make decisions quickly and better serve customers and to provide automatic notification of remedy tactics as performance problems are identified. Aspect Software...]]></description>
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		<pubDate>Sat, 01 Sep 2007 00:00:00 -0700</pubDate>
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		<title><![CDATA[Five Reasons Why... Proactive Customer Care Means Customer Loyalty]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238458]]></link>
		<description><![CDATA[Too often, call centers are seen purely as cost centers. In these instances, making Customer Service Reps CSRs more productive by shaving minutes, even seconds, off every call is the name of the game, with the goal of potentially saving hundreds of thousands of dollars on call resolution time annually....]]></description>
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		<pubDate>Tue, 29 Nov 2005 00:00:00 -0800</pubDate>
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		<title><![CDATA[Why Proactive Customer Care]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=240346]]></link>
		<description><![CDATA[Too often, contact centers are seen purely as cost centers. Proactive customer care can help turn this around. Not only can it contribute to cutting costs, but it can also have a huge impact on long-term customer satisfaction and loyalty. Proactive customer care can help to control call volume, maximize...]]></description>
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