aspect software inc.

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Aspect Software Improves Contact Center Visibility and Customers' Ability to Manage Performance

Aspect Software, Inc. is the world's largest company solely focused on the contact center industry. It needed to provide valuable customer data in real-time, allowing contact centers to make decisions quickly and better serve customers and to provide automatic notification of remedy tactics as performance problems are identified. Aspect Software...

Tags: Aspect Software Inc., Customers Ltd., Oracle Corp., Performance, Contact Center, Manage Inc., Call Centers, Customer Relationship Management (CRM), Telemarketing, It Operations, Enterprise Software, Software, Marketing, Marketing Research

Case studies 2007-09-01

Five Reasons Why... Proactive Customer Care Means Customer Loyalty

Too often, call centers are seen purely as cost centers. In these instances, making Customer Service Reps CSRs more productive by shaving minutes, even seconds, off every call is the name of the game, with the goal of potentially saving hundreds of thousands of dollars on call resolution time annually....

Tags: Aspect Software Inc., Customer Service, Call-center, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing

White papers 2005-11-29

Why Proactive Customer Care

Too often, contact centers are seen purely as cost centers. Proactive customer care can help turn this around. Not only can it contribute to cutting costs, but it can also have a huge impact on long-term customer satisfaction and loyalty. Proactive customer care can help to control call volume, maximize...

Tags: Aspect Software Inc., Call Centers, Product Marketing, Customer Relationship Management (CRM), Branding, It Operations, Marketing, Enterprise Software, Software

Webcasts

Additional Resources

EvriChart: A Linux Success Story

Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...

Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow

Blog posts 2009-10-20

The First Amendment rights of anonymous defamers

Photo posted on 'Skanks of NYC' blog Yesterday I wrote that a Manhattan federal judge has ordered Google to tell supermodel Liskula Cohen the identity of the blogger behind the "Skanks of NYC" blog, which brands Cohen "a psychotic, lying, whoring, still going to clubs at her...

Tags: Defamation, First Amendment, Cahill, Courts, D.C. Case, Internet, Richard Koman

Blog posts 2009-08-20

Are we being smart about the smart grid?

A recent conference sponsored by "Fortune" magazine featured a panel discussion on the smart grid. How? Why? What? The panel was led by members of the IEEE (Institute of Electrical and Electronics Engineers, Inc.). Here are three of their suggestions: 1)...

Tags: Grid, Harry Fuller

Blog posts 2009-08-04

CollegeNET ends the thick/thin letter game

Do you remember the waiting game after you'd applied to college? Checking the mail every day, waiting for that letter? Would it be thick or thin? Because everyone knew that a thin letter would read somewhere along the lines of "We regret to inform you that you do not...

Tags: Game, Admission, CollegeNET, E-mail, Portals, Web Technology, Internet, Sales Force Management, Online Communications, Sales, Christopher Dawson

Blog posts 2009-07-22

Mobile showdown at CTIA: WiMax vs LTE, apps and more

As if the lineup of too many operating systems wasn't enough for the wireless phone industry, here comes 4G and a battle of its own: WiMax vs. LTE. Actually, I've heard the battle better described as sibling rivalry, largely because the technologies aren't that far apart from...

Tags: Apple iPhone, Mobile, Operating System, Verizon Wireless, CTIA, LTE, WiMAX, Wi-Fi, Wireless And Mobility, Sam Diaz

Blog posts 2009-04-01

Still pushing the obvious: Sun Ray

Still pushing the obvious: Sun RayGreat for the environment to!Lasting up to 20 years and pulling 8-10 watts ( inc. network overhead ) reduces materials energy and waste... And once you buy more than IRO 50, cheaper purchase price, running costs, support maintenance updates and no upgrades...So why would any...

Tags: Microsoft Windows, Microsoft Windows Vista (Longhorn), Recruitment & Selection, Anton, Sun Ray, security, Sun Microsystems Inc., attack

Discussion threads 2008-10-14

What is Enterprise 2.0?

What is Enterprise 2.0?Right on the EnterpriseI look forward to the upcoming Enterprise 2.0 conference in Boston and will definitely seek you out.I can't agree with you more about Enterprise 2.0 and the need for a quick, secure and scalable solution which will remove burden from IT departments and promote...

Tags: Enterprise 2.0, social networking

Discussion threads 2008-06-06

Ferri's Clinical Advisor (FerriCA) (Mobile)

Ferri's Clinical Advisorpowered by Skyscape Publisher: Mosby, Inc., an Affiliate of Elsevier Science Ferri's Clinical Advisor 2008 offers a fast, effective way to access important diagnostic and therapeutic information on nearly 200 conditions. It offers key information on diseases and disorders, differential diagnosis, laboratory evaluations and clinical preventive services. The...

Tags: Mobile, Advisor, Skyscape Inc., Ferri, Advertising & Promotion, Marketing

Software downloads 2008-05-21

Japanese Firm Combines Open XML Formats With Reader Technology, Removes Barriers to IT Usage

Skyfish, Inc., focusing on a voice-based user-friendly interface, has released JukeDoX, a file reader software product that successfully removes the barriers to accessibility imposed by IT usage. By maximizing the application independence aspect of Open XML Formats, Skyfish has created a product whose goal is accessible reader technology: the shared...

Tags: Barrier, Information Technology, Office Open XML

Case studies 2007-12-24

Ferri's Clinical Advisor (FerriCA™) (Mobile)

Ferri's Clinical Advisorpowered by Skyscape Publisher: Mosby, Inc., an Affiliate of Elsevier Science Ferri's Clinical Advisor 2008 offers a fast, effective way to access important diagnostic and therapeutic information on nearly 200 conditions. It offers key information on diseases and disorders, differential diagnosis, clinical algorithms, laboratory evaluations and clinical preventive...

Tags: Mobile, Advisor, Skyscape Inc., Ferri, Engineering, Advertising & Promotion, Marketing

Software downloads 2007-09-04

GPLv3 Myth #4: GPLv3 undercuts the Microsoft/Novell deal

In part 4 of a 5 part series on the new version of the most commonly used free/open source license, today we take a look at one of the reasons it took so long to create--the Microsoft/Novell patent deal.In case you missed it, here are the other 3 myths covered...

Tags: Novell Inc., Microsoft Corp., GPLv3, Ed Burnette

Blog posts 2007-08-28

IBM adds to 'information on demand' drive with Princeton Softech acquisition

IBM is beefing up its "information on demand" initiative with the announcement today of its intention to acquire Princeton Softech, Inc.Princeton's Optim cross-platform data management software will provide a big boost in meeting the needs of data governance, as well as controlling costs from an increase in data volumes. This...

Tags: Acquisition, Data, Princeton Softech, Data Management, IBM Corp., Dana Gardner

Blog posts 2007-08-03

Users won't care about iPhone keyboard usability

Users won't care about iPhone keyboard usabilityThe iPhone is for graphics designers....... and others who think that "cool" is more important than "useful". Ever see a website that a graphic designer has been let loose on? All graphics, probably Flash, and never more than about six words on the whole...

Tags: Keyboards, Apple iPhone, keyboard, phone

Discussion threads 2007-06-08

Are Linux vendors predatory?

Are Linux vendors predatory?Oops..."You can release code you wrote and seek to control it, through some version of a BSD license"One does not use a BSD style license to control code. A good license to control code is the MPL - witness all of the companies that use the...

Tags: OPEN SOURCE, UNIX, Red Hat Inc., Covalent Technologies, predatory behavior, MPL, OpenOffice, StarOffice, software

Discussion threads 2007-05-30

The State of Internet Security Q1 2007: Protecting Enterprise Systems

The State of Internet Security report provides an in-depth review and analysis of the most pressing computer and data security related concerns. Based on research conducted by Webroot Software, Inc., each quarterly report focuses on a specific aspect of Internet security. The focus for the...

Tags: Webroot Software Inc., Internet Security, Internet, Network Security, Security, Networking

White papers 2007-04-01

JBoss founder Marc Fleury leaves Red Hat, now what?

Marc Fluery, outspoken founder of JBoss and Senior Vice President at Red Hat, has left the building.This entry will be updated as more information comes in, so be sure to check back for more."I have done what I can to help Red Hat succeed," he said in a short statement....

Tags: General, Java, Community, Marc, Red Hat Inc., JBoss

Blog posts 2007-02-09

Remote access scares fed IT officials

What keeps you awake at night? If youre a federal technology leader, your biggest nightmare is about providing remote access to telecommuters, according to a survey of fedtech officials, reports the Washington Posts Stephen Barr. The survey was conducted in August, at the end of the summer of laptop...

Tags: survey, agency, Government technology, IT Management, telecommuting

Blog posts 2006-11-17