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- Aspect Software Improves Contact Center Visibility and Customers' Ability to Manage Performance
- Aspect Software, Inc. is the world's largest company solely focused on the contact center industry. It needed to provide valuable customer data in real-time, allowing contact centers to make decisions quickly and better serve customers and to provide automatic notification of remedy tactics as performance problems are identified. Aspect Software...
- Case studies 2007-09-01
- Five Reasons Why... Proactive Customer Care Means Customer Loyalty
- Too often, call centers are seen purely as cost centers. In these instances, making Customer Service Reps CSRs more productive by shaving minutes, even seconds, off every call is the name of the game, with the goal of potentially saving hundreds of thousands of dollars on call resolution time annually....
- White papers 2005-11-29
- Why Proactive Customer Care
- Too often, contact centers are seen purely as cost centers. Proactive customer care can help turn this around. Not only can it contribute to cutting costs, but it can also have a huge impact on long-term customer satisfaction and loyalty. Proactive customer care can help to control call volume, maximize...
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Additional Resources
- EvriChart: A Linux Success Story
- Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...
- Blog posts 2009-10-20
- The First Amendment rights of anonymous defamers
- Photo posted on 'Skanks of NYC' blog Yesterday I wrote that a Manhattan federal judge has ordered Google to tell supermodel Liskula Cohen the identity of the blogger behind the "Skanks of NYC" blog, which brands Cohen "a psychotic, lying, whoring, still going to clubs at her...
- Blog posts 2009-08-20
- Are we being smart about the smart grid?
- A recent conference sponsored by "Fortune" magazine featured a panel discussion on the smart grid. How? Why? What? The panel was led by members of the IEEE (Institute of Electrical and Electronics Engineers, Inc.). Here are three of their suggestions: 1)...
- Blog posts 2009-08-04
- CollegeNET ends the thick/thin letter game
- Do you remember the waiting game after you'd applied to college? Checking the mail every day, waiting for that letter? Would it be thick or thin? Because everyone knew that a thin letter would read somewhere along the lines of "We regret to inform you that you do not...
- Blog posts 2009-07-22
- Mobile showdown at CTIA: WiMax vs LTE, apps and more
- As if the lineup of too many operating systems wasn't enough for the wireless phone industry, here comes 4G and a battle of its own: WiMax vs. LTE. Actually, I've heard the battle better described as sibling rivalry, largely because the technologies aren't that far apart from...
- Blog posts 2009-04-01
- Still pushing the obvious: Sun Ray
- Still pushing the obvious: Sun RayGreat for the environment to!Lasting up to 20 years and pulling 8-10 watts ( inc. network overhead ) reduces materials energy and waste... And once you buy more than IRO 50, cheaper purchase price, running costs, support maintenance updates and no upgrades...So why would any...
- Discussion threads 2008-10-14
- What is Enterprise 2.0?
- What is Enterprise 2.0?Right on the EnterpriseI look forward to the upcoming Enterprise 2.0 conference in Boston and will definitely seek you out.I can't agree with you more about Enterprise 2.0 and the need for a quick, secure and scalable solution which will remove burden from IT departments and promote...
- Discussion threads 2008-06-06
- Ferri's Clinical Advisor (FerriCA) (Mobile)
- Ferri's Clinical Advisorpowered by Skyscape Publisher: Mosby, Inc., an Affiliate of Elsevier Science Ferri's Clinical Advisor 2008 offers a fast, effective way to access important diagnostic and therapeutic information on nearly 200 conditions. It offers key information on diseases and disorders, differential diagnosis, laboratory evaluations and clinical preventive services. The...
- Software downloads 2008-05-21
- Japanese Firm Combines Open XML Formats With Reader Technology, Removes Barriers to IT Usage
- Skyfish, Inc., focusing on a voice-based user-friendly interface, has released JukeDoX, a file reader software product that successfully removes the barriers to accessibility imposed by IT usage. By maximizing the application independence aspect of Open XML Formats, Skyfish has created a product whose goal is accessible reader technology: the shared...
- Case studies 2007-12-24
- Ferri's Clinical Advisor (FerriCA™) (Mobile)
- Ferri's Clinical Advisorpowered by Skyscape Publisher: Mosby, Inc., an Affiliate of Elsevier Science Ferri's Clinical Advisor 2008 offers a fast, effective way to access important diagnostic and therapeutic information on nearly 200 conditions. It offers key information on diseases and disorders, differential diagnosis, clinical algorithms, laboratory evaluations and clinical preventive...
- Software downloads 2007-09-04
- GPLv3 Myth #4: GPLv3 undercuts the Microsoft/Novell deal
- In part 4 of a 5 part series on the new version of the most commonly used free/open source license, today we take a look at one of the reasons it took so long to create--the Microsoft/Novell patent deal.In case you missed it, here are the other 3 myths covered...
- Blog posts 2007-08-28
- IBM adds to 'information on demand' drive with Princeton Softech acquisition
- IBM is beefing up its "information on demand" initiative with the announcement today of its intention to acquire Princeton Softech, Inc.Princeton's Optim cross-platform data management software will provide a big boost in meeting the needs of data governance, as well as controlling costs from an increase in data volumes. This...
- Blog posts 2007-08-03
- Users won't care about iPhone keyboard usability
- Users won't care about iPhone keyboard usabilityThe iPhone is for graphics designers....... and others who think that "cool" is more important than "useful". Ever see a website that a graphic designer has been let loose on? All graphics, probably Flash, and never more than about six words on the whole...
- Discussion threads 2007-06-08
- Are Linux vendors predatory?
- Are Linux vendors predatory?Oops..."You can release code you wrote and seek to control it, through some version of a BSD license"One does not use a BSD style license to control code. A good license to control code is the MPL - witness all of the companies that use the...
- Discussion threads 2007-05-30
- The State of Internet Security Q1 2007: Protecting Enterprise Systems
- The State of Internet Security report provides an in-depth review and analysis of the most pressing computer and data security related concerns. Based on research conducted by Webroot Software, Inc., each quarterly report focuses on a specific aspect of Internet security. The focus for the...
- White papers 2007-04-01
- JBoss founder Marc Fleury leaves Red Hat, now what?
- Marc Fluery, outspoken founder of JBoss and Senior Vice President at Red Hat, has left the building.This entry will be updated as more information comes in, so be sure to check back for more."I have done what I can to help Red Hat succeed," he said in a short statement....
- Blog posts 2007-02-09
- Remote access scares fed IT officials
- What keeps you awake at night? If youre a federal technology leader, your biggest nightmare is about providing remote access to telecommuters, according to a survey of fedtech officials, reports the Washington Posts Stephen Barr. The survey was conducted in August, at the end of the summer of laptop...
- Blog posts 2006-11-17
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