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	<title><![CDATA[asg software solutions Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/asg+software+solutions.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to asg software solutions]]></description>
	<s:counts start="0" returned="9" found="9" />
	<language>en-us</language>
	<item>
		<title><![CDATA[ITIL V3: Making Business Services Serve the Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=395279]]></link>
		<description><![CDATA[ITIL V3, the latest version of the IT Infrastructure Library ITIL, represents a significant advancement for the practice of Business Service Management BSM. Changes in ITIL V3 include the restructuring of the library into a service lifecycle framework with lifecycle stages that include Service Strategy, Service Design, Service Transition, Service...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 30 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+service.html"><![CDATA[Business Service]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=390840]]></link>
		<description><![CDATA[Using automation, IT operations can emulate the domestic supply chain's cost containment successes. At the same time, by recognizing that its own struggles are mirrored in the global supply chain, IT can grasp--from a business perspective--the technological capabilities it must have now to strategically move into the next generation of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 13 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/automation.html"><![CDATA[Automation]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Increasing ROI and Reducing the Risks of Your Application Portfolio]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=388810]]></link>
		<description><![CDATA[Application Portfolio Management APM solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives with the information they need to properly direct investments towards projects that align well with the needs and objectives of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 07 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/portfolio.html"><![CDATA[Portfolio]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[How to Develop Your CMDB Project's ROI]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=386941]]></link>
		<description><![CDATA[While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration Management Database CMDB project. While the CMDB is well-established as a foundational element for both advancing proactive IT management and overall ITIL...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Thu, 18 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
	</item>
	<item>
		<title><![CDATA[ASG Service Dependency Mapping: Making the Link between IT and the Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=378033]]></link>
		<description><![CDATA[Aligning IT and business perspectives requires the ability to create links between configuration information in an enterprise Configuration Management Database CMDB and the business service as experienced by the user. Service Dependency Mapping SDM products automate the process of creating and maintaining these links.    This Enterprise Management...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 29 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Understanding Your CMDB Project's ROI]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=378032]]></link>
		<description><![CDATA[Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management Database CMDB initiative, this Enterprise Management Associates EMA white paper level-sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 28 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
	</item>
	<item>
		<title><![CDATA[Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=378034]]></link>
		<description><![CDATA[A forward-looking Configuaration Management Database CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management BSM. But even more critical than the CMDB's ability to support business as it is now, is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 25 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/business+service.html"><![CDATA[Business Service]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
	</item>
	<item>
		<title><![CDATA[IT2020: The New Performance Management Paradigm]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=342858]]></link>
		<description><![CDATA[How is business? This question is quickly becoming the only relevant metric for IT performance. IT performance management used to be the exclusive domain of system administrators who focused solely on IT stability, with little or no understanding of business impact. Businesses are now realising that the performance and availability...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 15 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[More Effective Business Service Management with a MetaCMDB]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=342859]]></link>
		<description><![CDATA[As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service delivery. These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.This report looks...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 28 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/business+service.html"><![CDATA[Business Service]]></category>
		<category domain="http://updates.zdnet.com/tags/business+service+management.html"><![CDATA[Business Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/asg+software+solutions.html"><![CDATA[ASG Software Solutions]]></category>
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