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ITIL V3: Making Business Services Serve the Business

ITIL V3, the latest version of the IT Infrastructure Library ITIL, represents a significant advancement for the practice of Business Service Management BSM. Changes in ITIL V3 include the restructuring of the library into a service lifecycle framework with lifecycle stages that include Service Strategy, Service Design, Service Transition, Service...

Tags: Business Service, ASG Software Solutions, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2008-10-30

The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain

Using automation, IT operations can emulate the domestic supply chain's cost containment successes. At the same time, by recognizing that its own struggles are mirrored in the global supply chain, IT can grasp--from a business perspective--the technological capabilities it must have now to strategically move into the next generation of...

Tags: Information Technology, CMDB, Automation, ASG Software Solutions, Strategy, Management

White papers 2008-10-13

Increasing ROI and Reducing the Risks of Your Application Portfolio

Application Portfolio Management APM solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives with the information they need to properly direct investments towards projects that align well with the needs and objectives of...

Tags: ROI, Portfolio, ASG Software Solutions, Asset Management, Roi/Tco, Investment, Strategy, Operational Planning, Business Operations, Finance, Managerial Accounting, Management

White papers 2008-10-07

How to Develop Your CMDB Project's ROI

While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration Management Database CMDB project. While the CMDB is well-established as a foundational element for both advancing proactive IT management and overall ITIL...

Tags: CMDB, ROI, ASG Software Solutions, Roi/Tco, Finance, Managerial Accounting

Webcasts 2008-09-18

ASG Service Dependency Mapping: Making the Link between IT and the Business

Aligning IT and business perspectives requires the ability to create links between configuration information in an enterprise Configuration Management Database CMDB and the business service as experienced by the user. Service Dependency Mapping SDM products automate the process of creating and maintaining these links. This Enterprise Management...

Tags: Information Technology, CMDB, ASG Software Solutions, Strategy, Management

White papers 2008-07-29

Understanding Your CMDB Project's ROI

Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management Database CMDB initiative, this Enterprise Management Associates EMA white paper level-sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with...

Tags: CMDB, ROI, ASG Software Solutions, Roi/Tco, Finance, Managerial Accounting

White papers 2008-07-28

Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers

A forward-looking Configuaration Management Database CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management BSM. But even more critical than the CMDB's ability to support business as it is now, is...

Tags: CMDB, Business Service, ASG Software Solutions

White papers 2008-06-25

IT2020: The New Performance Management Paradigm

How is business? This question is quickly becoming the only relevant metric for IT performance. IT performance management used to be the exclusive domain of system administrators who focused solely on IT stability, with little or no understanding of business impact. Businesses are now realising that the performance and availability...

Tags: Performance, Information Technology, ASG Software Solutions, Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management

White papers 2008-02-15

More Effective Business Service Management with a MetaCMDB

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service delivery. These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.This report looks...

Tags: CMDB, Business Service, Business Service Management, ASG Software Solutions

White papers 2007-08-28

Additional Resources

VAT Converter 1.0008 (Windows)

Following the Chancellors announcement for a reduction to the standard rate of VAT from 17.5% to 15% as of today, there's no doubt of the impact the change will have on UK businesses. To assist with the transition ASG Data Solutions Ltd, a Cheshire-based software company, has developed VAT Converter...

Tags: Software, VAT, Microsoft Windows, VAT Converter, Taxes, Free Trade, Financial Planning, Finance

Software downloads 2008-12-02

A Board Room View: Understanding Your CMDB Project

This white paper is targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management DataBase CMDB initiative. The goal of the paper is to level-set expectations for ROI calculations for CMDB initiatives, provide basic ROI best practices, and give readers sufficient insight...

Tags: CMDB, Board, ROI, Roi/Tco, Finance, Managerial Accounting

White papers 2008-07-01

SLM and BSM: The Future of IT Management - Are You Ready?

ASG Software Solutions ASG offers a broad portfolio of BSM focused IT solutions. These solutions are built on its Business Service Platform BSP, developed for organizations that want to adopt BSM and manage their underlying technology from a business perspective. ASG's BSP Service Level Management solution provides SLM capabilities in...

Tags: IT Administration, Enterprise Management Associates Inc., Information Technology, Business Service, BSM, ASG, Strategy, Management

White papers 2008-04-01

The Return-on-Investment Provided by ASG's Business Service Platform

IT applications are everywhere, directly supporting all business processes. This puts pressure on IT to guarantee service-levels that are in line with business needs rather than in line with business wishes, and to find better ways to improve service performance and reduce downtime while reducing costs. But over the past...

Tags: Information Technology, Business Service, IT Application, Strategy, Management

White papers 2007-07-13