arch chemicals

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Chemical Company Gains Valuable Visibility Into Sales and Service With CRM Solution

Arch Chemicals is a manufacturer and distributor of biocides, including treatment and performance products. The company reports approximately U.S.$1.5 billion in annual sales. Arch Chemicals is a global biocides company with manufacturing and customer support facilities worldwide. Due to its diverse portfolio of businesses, the company needed a better way...

Tags: Customer Service, Performance, CRM Solution, Microsoft Corp., CRM, Arch Chemicals, Sales Strategy, Sales Force Management, Performance Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Human Resources, Workforce Management, Software

Case studies 2009-05-01

HP Provides a Total Solution for a Truly Global Business

Arch Chemicals is a global leader in the biocides industry, with sales reaching over $1.3 billion annually. The company focuses on the production of specialty chemicals used for the treatment of harmful microbes. Arch Chemicals global scale of operations placed heavy burdens on its IT infrastructure, and because the company...

Tags: Hewlett-Packard Co., Arch Chemicals, Mergers & Acquisitions, Strategy, Servers, Investment, Finance, Management, Hardware

Case studies

Arch Chemicals Provides Outstanding Worldwide Support With BMC Software

Arch Chemicals is a global specialty chemicals company with leadership positions in key markets, as well as a heritage of innovation, unsurpassed customer service, and superior technical support. Arch Chemicals replaced their custom-built help desk with the ITIL-compatible BMC Remedy Service Desk formerly BMC Remedy Help Desk to improve root...

Tags: BMC Software Inc., Arch Chemicals, It Management, Help Desk, It service Management, It Operations

Case studies

Additional Resources

WinMagic Case Study: Arch Chemicals

Headquartered in Norwalk, Connecticut, Arch Chemicals, Inc. Arch is a global biocides company with approximately $1.5 billion in annual sales. The global nature of Arch's operations necessitates extensive travel for Arch executives, sales people and other employees. Arch's IT security staff is keenly aware of the data security issues presented...

Tags: Data Security, WinMagic, Arch Chemicals Inc., Sales Strategy, Security, Sales Force Management, Sales

Case studies 2009-02-18