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Laptop Warranties and Accidental Damage Coverage: What You Need to Know

Laptop Warranties and Accidental Damage Coverage: What You Need to KnowYes it does have thatAs I view a Laptop as a product that is susceptable to outside influences as a vehicle is.It does not matter how careful and protective you are, The unit is out of your control at places...

Tags: Notebooks, laptop computer, Laptop Warranty, Accidental Damage Coverage, Apple Inc., Need-to-know, Dell Computer Corp.

Discussion threads 2009-08-04

RantWatch: Shoddy AppleCare - arrogant Apple

RantWatch: Shoddy AppleCare - arrogant AppleThanks for the tip[i]My advice is that it?s better to save the several hundred dollars on AppleCare and insure it yourself.[/i]I declined the applecare extended warranty and put it on my Visa card that doubled the manufacturer warranty to 2 years. Looks like I made...

Tags: Apple Store, Apple Inc., AppleCare, RantWatch

Discussion threads 2009-07-24

RantWatch: Shoddy AppleCare - arrogant Apple

On the one occasion I've had to use AppleCare, the Apple extended warranty, abut 5 years ago, I had a good result. This time I had a very bad experience and I'm wondering if Apple is getting way too arrogant in its dealings with customers. First let...

Tags: Apple MacBook, Apple Inc., AppleCare, Notebooks, Hardware, Notebooks & Tablets, Tom Foremski

Blog posts 2009-07-24

Apple offers AppleCare for iPhone

Apple is now offering an AppleCare Protection Plan APP for iPhone. The just-announced program (Apple part number MB135LL/A) extends the one year hardware warranty included with iPhone an extra year for a total of two for US$69. Geez, what happened to providing three years total like they do on Macs?The...

Tags: AppleCare, iPhone Diary, iPod

Blog posts 2007-07-25

Another swollen MacBook Pro battery

A reader sent me this picture of his swollen MacBook Pro (17-inch) battery: As of 10 days ago my MBP started acting up when running on battery power, would randomly shut down when fully charged etc. I called AppleCare on Thursday, requested a replacement after convincing them that I had...

Tags: battery, Apple MacBook Pro, Apple MacBook

Blog posts 2007-03-13

The DVD-R media that destroyed my SuperDrive (photos)

The DVD-R media that destroyed my SuperDrive photosAgreedI agree that 300$ for the drive is quite outrageous. But they don't seem to be the only manufacturers who charge this kind of price. Last time I checked the price for my Lenovo T42 internal optical drive, the CD-RW/DVD-RW costs 259$! Better...

Tags: Advertising & Promotion, photograph, AppleCare, media, Apple Inc., DVD-R, Apple Mac Superdrive

Discussion threads 2007-02-20

Additional Resources

For The First Time in Ages, I Agree With Apple

Is this how you work? Then don't get angry at your OEM when they invalidate your warranty when you send your PC in for service. Yesterday our own Apple Core blogger Jason O'Grady reported that Apple has now adopted a policy of voiding...

Tags: OEM, Apple Inc., Insurance, Financial Planning, Vertical Industries, Business Operations, Corporate Insurance, Finance, Jason Perlow

Blog posts 2009-11-24

Numbers of new Core i7 iMacs are turning up DOA

I guess it goes to show that......even the almighty apple is not immune to issues. We have some iMacs (about 100 - 120) in my organization compared to about 2500 Windows Desktops and out of the 90 we ordered a few years ago (17" iMacs) we had one come...

Tags: Desktops, DOA, Core i7 iMac, Core i7, Apple Inc., Apple iMac

Discussion threads 2009-11-24

Apple to smokers: butt out or void your warranty

Well here it is...http://www.cdc.gov/niosh/npg/npgd0446.htmlI have seen tar filled electronicsIt gets nasty. You open them up, and they can be full of tar and all this brown/black gunk. You can get a nicotine high just by touching the parts.As for second hand smoke risk, thats kind of unfounded. Is that gunk...

Tags: Apple Inc., cigarette, joint, Cannabis, tar, smoker, computer

Discussion threads 2009-11-23

Dell: A few examples of what's wrong with your tech support

The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...

Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine

Discussion threads 2009-10-21

TechTool Deluxe 3.1.3 (Mac)

TechTool Deluxe is an exclusive version of TechTool Pro that is included with Apple's AppleCare Protection Plan.Support forum for TechTool and other Micromat products: http://www.micromat.com/index.php?option=com_simpleboard&Itemid=42

Tags: Apple Macintosh, Forum, MicroMat, TechTool Deluxe, Desktops, Hardware

Software downloads 2009-09-04

Has Steve Jobs banned Apple staff from social media?

Nothing wrong with thatApple does rely on secrecy, especially in their R&D, to get more bang for their buck when the product is finally announced. I could see why Apple would want their employees not talking about their jobs in the social media. I can see why a lot of...

Tags: Blogging, Steve Jobs, Apple Inc., blog, social media

Discussion threads 2009-08-31

Laptop Warranties and Accidental Damage Coverage: What You Need to Know

Hewlett-Packard, after being flogged in public, contacted me and replaced my broken laptop that they had earlier claimed was accidentally damaged and not covered by their warranty. I appreciate HP's willingness to rectify the issue, but there clearly needs to be some improvement on their part...

Tags: Warranty, Hewlett-Packard Co., Laptop Computer, Notebooks, Hardware, Notebooks & Tablets, Jason Perlow

Blog posts 2009-08-04

Lack of media monitoring by Apple = arrogance

Lack of media monitoring by Apple = arroganceCould it be your blog.......doesn't even show up on their radar because it's so insignificant? 4000 people that read the page isn't all that much to Apple. I don't see your blog post being reposted on any other popular tech news sites....

Tags: Blogging, Digital media, Digital music, Apple Inc., arrogance, media monitoring

Discussion threads 2009-07-31

Lack of media monitoring by Apple = arrogance

I think that arrogance can be measured by how much a company pays attention to what is being said about it in the mediasphere. By mediasphere I mean the entire landscape of traditional media through to social networks, blogs, Twitter and anywhere else there is a...

Tags: Monitoring, Apple Inc., Social Networking, Blogging, Advertising & Promotion, Online Communications, Marketing, Internet, Tom Foremski

Blog posts 2009-07-31

News to know: Microsoft; Apple; Green tech; Laptop deals

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. FT: Apple joins forces with record labels Robin Harris: The Wintel blue light special John Morris: Sunday...

Tags: Apple iPhone, Google Inc., Green Technology, Apple Inc., Microsoft Corp., Web Browser, Laptop Computer, Microsoft Windows 7, Smart Phones, Blu-Ray, Web Browsers, Notebooks, Consumer Electronics, Personal Technology, DVD, Home Entertainment, Internet, Hardware, Notebooks & Tablets, Sam Diaz

Blog posts 2009-07-27

Microsoft: Apple lawyers tried to stop ads

Microsoft: Apple lawyers tried to stop ads13" MacBpok Pro, 15" price shown?Looks like a 13" MacBook Pro is shown, but the 15" price follows.Could that be true? I know that my wife's 13" loaded up didn't cost near the price shown - even with AppleCare.As for the stores, who...

Tags: Desktops, Apple Inc., Microsoft Corp., advertisement

Discussion threads 2009-07-16

More about charging Apple's notebook batteries

On Friday I posted a piece titled The correct way to use your MacBook's battery that was based on my experience with an Apple Genius and a two-year old MacBook battery that had failed while covered under AppleCare. The long and short of it was that the...

Tags: Notebook, Apple MacBook, Battery, Apple Inc., Notebook Battery, Engineering, Jason D. O'Grady

Blog posts 2009-07-06

The correct way to use your MacBook's battery

Recently a battery completely failed in a two-year old black 2.16GHz MacBook that was covered under AppleCare. It worked fine one day, went completely dead the next. It wouldn't charge and no LEDs would light up. When I brought it into the genius bar at my local Apple Store I...

Tags: Apple MacBook, Battery, Engineering, Jason D. O'Grady

Blog posts 2009-07-02

Apple to sell $899 20-inch aluminum iMac to schools

Apple to sell $899 20-inch aluminum iMac to schoolsStill too expensiveWe can get dual core Dell Optiplexes with a 2.6+Ghz dual core Processor, 2GB of Memory, DVD-RW, Integrated Nvidia 8200 Video, 160GB HDD, 19" LCD all for like $750 with a 5 year warranty. THe video power is...

Tags: Desktops, Apple Macintosh, Apple Inc., Apple iMac, Microsoft Windows, Dell Computer Corp.

Discussion threads 2009-04-14