applecare

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Apple offers AppleCare for iPhone

Apple is now offering an AppleCare Protection Plan APP for iPhone. The just-announced program (Apple part number MB135LL/A) extends the one year hardware warranty included with iPhone an extra year for a total of two for US$69. Geez, what happened to providing three years total like they do on Macs?The...

Tags: AppleCare, iPhone Diary, iPod

Blog posts 2007-07-25

Another swollen MacBook Pro battery

A reader sent me this picture of his swollen MacBook Pro (17-inch) battery: As of 10 days ago my MBP started acting up when running on battery power, would randomly shut down when fully charged etc. I called AppleCare on Thursday, requested a replacement after convincing them that I had...

Tags: battery, Apple MacBook Pro, Apple MacBook

Blog posts 2007-03-13

The DVD-R media that destroyed my SuperDrive (photos)

The DVD-R media that destroyed my SuperDrive photosAgreedI agree that 300$ for the drive is quite outrageous. But they don't seem to be the only manufacturers who charge this kind of price. Last time I checked the price for my Lenovo T42 internal optical drive, the CD-RW/DVD-RW costs 259$! Better...

Tags: Advertising & Promotion, photograph, AppleCare, media, Apple Inc., DVD-R, Apple Mac Superdrive

Discussion threads 2007-02-20

Additional Resources

Apple memo answers some iPhone 3G questions

I was in the my local Apple Store yesterday at The Pier in Atlantic City, New Jersey purchasing an AppleCare Protection Plan for my wife's iPhone and I asked about a Genius about what time of day iPhones would be going on sale on 11 July. He said that he...

Tags: Apple iPhone, Apple Inc., 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady

Blog posts 2008-06-26

Consumer Reports: Apple leads in support - by double digits

Consumer Reports: Apple leads in support - by double digitsWOW!!!!Apple just slaughtered the competition. That speaks volumes in itself. Apple... leading by a huge double digit margin...BTW.. Shadetree, Non_Zealot, No_Axe, and Ye... A double digit is a number that is higher than any of you guys can count to.Paid for?Looks...

Tags: PRODUCTIVITY, nonZealot, Apple Inc., computer, Apple iPhone, Consumer Reports, stat

Discussion threads 2008-05-06

Consumer Reports: Apple leads in support - by double digits (updated)

In Consumer Reports' annual reliability survey for the June 2008 issue 80 percent of the users that contacted Apple's technical support reported that they had their computer problem solved. The industry average last year was 60 percent. The survey polled subscribers on their experiences with...

Tags: Consumer Reports, Apple Inc., Survey, Laptop Computer, CR, Marketing Research, Notebooks, Marketing, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-05-06

Blank MBP displays after EFI firmware update

Blank MBP displays after EFI firmware updateThen you are a party to itYou answered my imaginary email which was composed and sent by my imaginary laptop. What does that make your reply? :)Hmm, I don't have that problem with my laptop!Oh yeah, mine isn't made by Apple. :)RE: Blank MBP...

Tags: display, Blank MBP, EFI Firmware Update

Discussion threads 2008-04-21

Wired: The Mac Guru of Damascus

There's a neat little story in the current issue (16.05) of Wired magazine about MacBooks being stolen and recovered while traveling abroad. From The Mac Guru of Damascus in the Case of the Missing Laptops: Before my fiancée and I headed to Syria to study Arabic, we often heard...

Tags: Apple Macintosh, Wired Inc., Apple MacBook, Insurance, Financial Planning, Notebooks, Business Operations, Corporate Insurance, Finance, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-04-10

The MacBook Air has no clothes

The MacBook Air has no clothesGood honest article.Prepare for the attacks from the Apple faithfull.MacBook Air is not for youOK, thanks for telling us all that.Now, you should sell it and get a MBP. I'm sure you'll get a good price for it $1,400-$1,500?Meanwhile, I hear that MBA is selling...

Tags: Notebooks, bottom-line, Apple MacBook, MacBook Air, MBA

Discussion threads 2008-03-26

The MacBook's mysterious WiFi dropout problem is still unsolved

The MacBook's mysterious WiFi dropout problem is still unsolvedYou forgot one solutionSwitch back to Windows.[i]Unless something changes I can’t imagine recommending Apple to a friend or ever buying it again[/i]You were lied to my friend by the very people who are going to reply to this blog with apology after...

Tags: Routers & switches, Network technology, NETWORKING, Apple Inc., router, wireless, firmware, Apple MacBook, Microsoft Windows, Wi-Fi

Discussion threads 2008-03-20

Checking the clock for DST is a good reminder for tech product expiration dates

Various groups use the twice-yearly daylight savings time shift as a reminder to check product expiration dates. While most are about things we eat, drink and apply to ourselves, there are a few items we might want to check in the technology department, including flash cards. My...

Tags: Card, Solution, Battery, Expiration Date, Camera Battery, Engineering, David Morgenstern

Blog posts 2008-03-09

TechTool Deluxe Updater (dmg)

TechTool Deluxe is part of the AppleCare Protection Plan for Macintosh computers. It is based on Micromat's powerful TechTool Pro diagnostic and repair utility. TechTool Deluxe checks the major computer components covered under the AppleCare Protection Plan. It is available only by purchasing an AppleCare Protection Plan for a Macintosh....

Tags: Apple Macintosh, Computer, MicroMat, TechTool Deluxe, Desktops, Productivity, Hardware

Software downloads 2008-03-05

Sexism at the Apple Store? Woman claims "Genius" totally ignored her while pitching her husband

Seems as though when Consumerist reader Arjela and her husband entered an Apple store in Bellevue, Wash. to shop for a MacBook Air last week, she felt as though the Apple Store "genius" concentrated all of his sales efforts on the hubby and not on both....

Tags: Genius, Apple MacBook, Apple Inc., Computer, Productivity, Notebooks, Sales Strategy, Hardware, Notebooks & Tablets, Sales, Russell Shaw

Blog posts 2008-03-03

MacBook Air Diary-Day 9: Is the SSD overhyped?

MacBook Air Diary-Day 9: Is the SSD overhyped?MBA battery life is laughableFrom the very article you linked to:[i]Based on actual use, users I spoke to were getting between 2:00 and 2:45 depending on screen brightness and levels of disk activity.[/i]5 hours? Hehe![i]When using the SSD Air in exactly the same...

Tags: Notebooks, MBA battery life, Apple Inc., SSD, MacBook Air, hard drive, Apple MacBook

Discussion threads 2008-02-08

MacBook Air SSD - Is it worth the money?

MacBook Air SSD - Is it worth the money?I thought the original HYPE was "Instant on"?Didn't one of the first ZDNet articles tout that this AirBook came on as soon as you open the lid?Maybe I'm dreaming!RE: MacBook Air SSD - Is it worth the money?The MacBook Air isn't worth...

Tags: Notebooks, EEEPC, solid state disk, MacBook Air, Apple MacBook, MacBook Air SSD

Discussion threads 2008-02-06

Mac Pro is now the cheapest high-end workstation

Mac Pro is now the cheapest high-end workstationIndeed but not at $3000You built a server not a wrkstation, and a stripped down server at that, without disk or memory, and without a decent workstation class garphic card.If you want to build a dual xeon with 1600 FSB today, and still...

Tags: Workstations, MAC Pro, RAM, Apple Inc., workstation, memory

Discussion threads 2008-01-28

What is the demographic for the MacBook Air?

I just had an interesting IM exchange with someone who asked me: What is the demographic for the MacBook Air? My response: Rich executives, basically I don't consider myself a rich executive by any stretch, but I'm buying one. But then again, it's kinda my job...

Tags: Apple MacBook, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-01-17

Bogus hardware test error messages on Mac Pros

Bogus hardware test error messages on Mac ProsA tale of two companies"Mary Jo Foley said she wished for a bit of Steve Jobs’ “one more thing” from Bill Gates at the CES keynote. From what it sounded like, the crowd may have wished for anything Jobsian, period"Apple has so much...

Tags: Apple Inc., hardware, Mac Pros, hardware test error message, APPLE HAS, Apple Macintosh

Discussion threads 2008-01-08

Testing the iPod's secret diagnostic tools

Testing the iPod's secret diagnostic tools"Secret" - don't think soI don't agree with you writing "secret diagnostic tools". It's a diagnostic tool just like any other diagnostic tool. I don't use it all the time but a monthly checkup is standard (for all techies atleast :P) I think.Also, if you...

Tags: PRODUCTIVITY, Digital music, Digital media, Apple iPod, tool, Testing

Discussion threads 2008-01-04

Apple clears Mac, iPhone shipment hurdles; Earnings shine; Outlook strong

Apple capped a strong fiscal fourth quarter and 2007 amid strong Mac shipments. The company reported Monday fourth quarter earnings of $904 million, or $1.01 a share, on revenue of $6.22 billion. That sum easily topped estimates. Wall Street was expecting earnings of 86 cents a share for the...

Tags: Revenue, Apple iPhone, Apple Macintosh, Microsoft Outlook, Quarter, Apple Inc., Earnings, Operational Accounting, Finance, Larry Dignan

Blog posts 2007-10-22