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Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions: Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service desk solution that provides the enterprise with an overview of its IT services. Its modular approach, centered on ITIL and core IT services, offers the...; Tags: Service Desk, Information Technology, WESTBURY IT SERVICES, Service Desk Intelligence Solution, Antares Management Solutions, HP OpenView Service Desk, It Services; Case studies
Avaya Case Study: Antares Management Solutions: Antares Management Solutions AMS has a dual focus: business process outsourcing for the insurance industry and information technology outsourcing for small to mid-sized organizations throughout the United States. AMS needed a new communications solution to replace its existing system that was at the end of its life cycle. AMS also...; Tags: Avaya Inc., Antares Management Solutions, Business Process Outsourcing (BPO), Outsourcing, Call Centers, Routers & Switches, It Operations, Business Operations, Outsourcing & Subcontracting, Networking; Case studies

Medical Mutual of Ohio Improves Customer Service, Cuts Costs, and Prepares for the Future With Avaya IP Telephony and Contact Center Solutions: Medical Mutual has been a healthcare insurance company in Ohio since 1934. The company and its IT subsidiary Antares Management Solutions needed to build a scalable, flexible communications solution to accommodate future growth and new applications; and deploy a contact center on top of the communications network to deliver increased...; Tags: Customer Service, Telephony, IP Telephony, Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing; Case studies

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