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ZDNet Resources
- Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions
- Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service desk solution that provides the enterprise with an overview of its IT services. Its modular approach, centered on ITIL and core IT services, offers the...
- Tags: Service Desk, Information Technology, Service Desk Intelligence Solution, Antares Management Solutions, HP OpenView Service Desk, It Services
- Case studies
- Avaya Case Study: Antares Management Solutions
- Antares Management Solutions AMS has a dual focus: business process outsourcing for the insurance industry and information technology outsourcing for small to mid-sized organizations throughout the United States. AMS needed a new communications solution to replace its existing system that was at the end of its life cycle. AMS also...
- Tags: Solution, Avaya Inc., Antares Management Solutions, Business Process Outsourcing (BPO), Outsourcing, Call Centers, Routers & Switches, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
Additional Resources
- CIO Sessions: Visa's Michael Dreyer
- Michael Dreyer, CIO of Visa talks to ZDNet correspondent Sumi Das about developing transaction technologies for its financial payment network including new wallet-less and contact-less payment solutions. Dreyer also discusses what it takes to process and handle more than 300 million transactions on a daily basis, and the company's response...
- Tags: Visa Inc., Payment, Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-10-07
- Visa CIO: Michael Dreyer
- Michael Dreyer, CIO of Visa talks to ZDNet correspondent Sumi Das about developing transaction technologies for its financial payment network including new wallet-less and contact-less payment solutions. Dreyer also discusses what it takes to process and handle more than 300 million transactions on a daily basis, and the company's response...
- Tags: Visa Inc., Payment, Operational Accounting, Finance, Administrator
- Blog posts 2008-10-07
- BI Crystal Ball – Next Gen BI May Be Closer Than You Think
- Most modern large enterprise Business Intelligence BI tools are very robust and feature rich these days. Up until a few years ago BI users could blame vendors for most of their BI ills. This is getting harder and harder to do. Many of the BI tools, especially the ones reviewed...
- Tags: Application, User Empowerment, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Boris Evelson
- Blog posts 2008-10-07
- News to know: AMD; iPhone security; Linux; SAP
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: AMD to spin off manufacturing. Techmeme Heather Clancy: The color that shall not be named. AMD's Vertal downplays green credentials, plays up efficiency arguments ...
- Tags: Apple iPhone, Security, Information Technology, SAP AG, RIM BlackBerry, Advanced Micro Devices Inc., Linux, Service-Oriented Architecture (SOA), Microsoft Windows, Web Servers, Open Source, Operating Systems, UNIX, Strategy, Software, Web Services, Enterprise Software, Internet, Management, Larry Dignan
- Blog posts 2008-10-07
- Live Webcast: The 2008 Email Security Benchmarking Report
- Email is a critical tool for business communications, but its use is threatened by the growing volume and sophistication of external attacks. Today's best-in-class organizations are realizing significant benefits compared to other organizations, particularly through the use of Software as a Service SaaS security applications. Join this...
- Tags: Google Inc., Webcast, E-mail Security, E-mail, Cyberthreats, Online Communications, Security
- Webcasts 2008-10-07
- Increasing ROI and Reducing the Risks of Your Application Portfolio
- Application Portfolio Management APM solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives with the information they need to properly direct investments towards projects that align well with the needs and objectives of...
- Tags: ROI, Portfolio, ASG Software Solutions, Asset Management, Roi/Tco, Investment, Strategy, Operational Planning, Business Operations, Finance, Managerial Accounting, Management
- White papers 2008-10-07
- MozyPro for Mac goes public beta
- Online backup storage provider Mozy on Tuesday will roll out a public beta for MozyPro for the Mac, a new service for businesses using Apple's Mac platform. MozyPro for the Mac resembles Mozy's business lineup for Windows. It allows online backup for the Mac like its MozyHome...
- Tags: Apple Macintosh, Public Beta, Backup, MozyPro, Mozy, Desktops, Microsoft Windows, Hardware, Operating Systems, Software, Larry Dignan
- Blog posts 2008-10-06
- With Systinet 3.0, HP broadens SOA governance role to encompass services lifecycle, business processes, IT service management
- The movement is to expand SOA governance, but perhaps more importantly, expand governance in general across more of what IT touches. Rules, roles, business context, policy, development-to-deployment lifecycles, operational efficiency, projects and services -- all need to be brought into a contextual whole. Not by a common product set, but...
- Tags: Business Process, Registry, Hewlett-Packard Co., Information Technology, IT Service Management, SOA, SOA Governance, Systinet Corp., HP SOA Systinet 3.0, HP Software, Service-Oriented Architecture (SOA), Web Services, Middleware, Strategy, Enterprise Software, Software, Management, Dana Gardner
- Blog posts 2008-10-06
- The Secrets of CEOs
- I just finished reading an advance US manuscript of 'The Secrets of CEOs - 150 Global Chief Executives lift the lid on business, life and leadership' by Steve Tappin, who is a managing partner in the global CEO & board practice of Heidrick & Struggles, and Andrew Cave, a leading...
- Tags: CEO, Collaboration, Groupware, Strategy, Enterprise Software, Software, Management, Oliver Marks
- Blog posts 2008-10-06
- SAP: first to hit the buffers
- SAP pre-announced its Q3 results at what could not have come at a worse time for the beleaguered stock market. Although executives were bragging about 4% growth in software sales as though BusinessObjects doesn't exist the reality is that year over year growth was off 9%. Management...
- Tags: Software, SAP AG, U.S. GAAP Software Revenue, Tools & Techniques, Management, Dennis Howlett
- Blog posts 2008-10-06
- Copyright Board's ringtone decision shows failure of the system
- The Copyright Royalty Board's decision last week to keep composer royalties for downloads at 9.1 cents per song keeps Apple's iTunes store online (OK, the idea that Apple would shut down the key leg of its iPod empire was just corporate posturing) but the Board also set a...
- Tags: Board, Ring Tone, Rate, Copyright Royalty Board, Corporate Governance, Government, Vertical Industries, Business Operations, Corporate Law, Enterprise Software, Software, Richard Koman
- Blog posts 2008-10-06
- The cloud finally comes to education
- Cloud computing is one of those great buzzwords in IT that, so far, has meant very little to the average Ed Tech customer. We all have a pretty good idea what it means: lots of computers somewhere (we don't actually care where) doing lots of processing to deliver services...
- Tags: Education, PC, Thin Client, Computer, Cloud, SIMtone Corp., Desktops, Productivity, Thin Clients, Cloud Computing, Hardware, Christopher Dawson
- Blog posts 2008-10-06
- Truevert stands on Yahoo!'s shoulders; learning to search for Green issues
- Joining the growing band of search solutions built on top of Yahoo's Build Your Own Search Search Service BOSS initiative, Truevert seeks to apply semantics in providing a particular slant on searches across Yahoo!'s index. Topically, Truevert "is focused on green, environmental...
- Tags: Taxonomy, Yahoo! Inc., Ontology, Search Result, Truevert, Search, Strategy, Management, Paul Miller
- Blog posts 2008-10-06
- ZDNet editorial independence and blogging about politics [off-topic]
- Following a political cartoon posting, some folks incorrectly suggested that ZDNet and CBS management have influence over blog content. That suggestion is flat wrong. by Michael Krigsman
- Tags: Blog, CBS Corp., Blogging, Internet, Michael Krigsman
- Blog posts 2008-10-05
- JCODER Lite (exe)
- JCODER Lite free Java IDE is an Integrated Development Environment IDE for Java developers. It allows you to compile and debug your Java program from the editor environment, as well as browse through your classes. You will get all the tools you need to create professional programs: project management, wizards,...
- Tags: Java Community, Programming Languages, Java, Software Development, Software/Web Development
- Software downloads 2008-10-05
- Hands-on review of the Logitech Squeezebox Boom
- After seeing my mildly skeptical post about the release of its Squeezebox Boom Internet radio device, Logitech offered to send me a sample unit to review, promising me I'd be pleasantly surprised with the audio output from the compact unit. I've been testing it out over the last few weeks,...
- Tags: Station, Radio, Logitech, Boom, Music Services, Advertising & Promotion, Engineering, Wireless, Marketing, Sean Portnoy
- Blog posts 2008-10-04
- More on wikipedia abuse
- More on wikipedia abuseThanks!That's an interesting report - if the research stands up, the method used could form the basis for a more general approach. Thanks for pointing it out.RE: More on wikipedia abuseReaders might be interested in seeing a study on vandalism of US senator's WP articles here :...
- Tags: Wiki, Wikipedia
- Discussion threads 2008-10-04
- Lenovo ThinkPad SL400
- Take the ThinkPad R series, remove the internal roll cage and the TPM chip, add dedicated GeForce graphics, an HDMI port, and a glossy lid, and you get the ThinkPad SL400. This 14-inch laptop is Lenovo's play for small business buyers, trading in enterprise features such as the aforementioned security...
- Tags: Notebooks, Lenovo ThinkPad, IBM ThinkPad, ThinkPad SL400, lid, Lenovo Group Ltd.
- Product reviews 2008-10-03
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