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		<title><![CDATA[Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time low]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=12974]]></link>
		<description><![CDATA[Consumers report more customer satisfaction with goods and services, but e-commerce results were mixed as e-tailers like Amazon and Newegg remained strong but online broker scores dropped.Â     The American Customer Satisfaction Index ACSI ticked up to 75.7 in the fourth quarter, up 0.9 percent from a year...]]></description>
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		<pubDate>Tue, 17 Feb 2009 06:54:40 -0800</pubDate>
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		<category domain="http://updates.zdnet.com/tags/newegg.com.html"><![CDATA[Newegg.com]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
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		<title><![CDATA[Online retailers garner high customer satisfaction ratings]]></title>
		<link><![CDATA[http://blogs.zdnet.com/micro-markets/?p=1002]]></link>
		<description><![CDATA[Customer satisfaction with the e-commerce industry improved for the second year in a row, according to the American Customer Satisfaction Index ACSI, released today by the University of Michigan with e-commerce partner ForeSee Results.The e-commerce industry overall rose to a score of 80 on ACSI&rsquo;s 100-point scale, nearing its all-time...]]></description>
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		<pubDate>Mon, 19 Feb 2007 21:02:44 -0800</pubDate>
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		<category domain="http://updates.zdnet.com/tags/ecommerce.html"><![CDATA[ecommerce]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise.html"><![CDATA[Enterprise]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/metrics.html"><![CDATA[Metrics]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
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		<title><![CDATA[Apple tops customer satisfaction index]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Apple/?p=265]]></link>
		<description><![CDATA[CNet's Tom Krazit reports that Apple Computer has been chosen as having the best customer satisfaction "among computer individual vendors" in a new study. Apple earned a score of 83 - a 2.5 percent improvement over last year. Dell improved on its 2005 score by 5.4 percent to garner a...]]></description>
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		<pubDate>Wed, 16 Aug 2006 06:58:22 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
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