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- Live Webcast: Make Customer Experience a Cornerstone of Your Revenue Strategy
- Join this live BNET Webcast to hear industry experts Jeffery Tarter, Executive Director of the Association of Support Professionals ASP, share how leading companies are investing in support and services to deliver a better customer experience, which translates to customer loyalty and reoccurring revenue; and Robert Bell, Services Management Consultant,...
- Tags: Strategy, Revenue, Webcast, Citrix Systems Inc., Operational Accounting, Finance
- Webcasts 2008-07-09
- Late breaking news: Microsoft investigates reports of Office Word 2002 SP 3 exploited in the wild
- From Bill Sisk, security response communications manager for Microsoft: Microsoft Security Advisory (953635) Vulnerability in Microsoft Word Could Allow Remote Code Execution Published: July 8, 2008 Microsoft is investigating new public reports of a possible vulnerability in Microsoft Office Word 2002 Service Pack 3....
- Tags: Attacker, Vulnerability, Microsoft Corp., Microsoft Word, Word Processors, Microsoft Office, Security, Office Suites, Software, Nathan McFeters
- Blog posts 2008-07-08
- Microsoft addresses 9 security vulnerabilities with 4 "Important" bulletins
- Microsoft announced 4 "Important" security bulletins today that cover 9 separate vulnerabilities. Of note were vulnerabilities reported in Windows DNS server and client, and within SQL Server. Briefly, the vulnerabilities involve: Cache poisoning and insufficient socket entropy flaws in Microsoft DNS Server A remote...
- Tags: Attacker, Microsoft SQL Server, Vulnerability, Server, Microsoft Windows, Microsoft Corp., Microsoft Outlook Web Access, Microsoft Outlook, Security, Microsoft Office, Office Suites, Software, Nathan McFeters
- Blog posts 2008-07-08
- Microsoft delivers 'important' patches
- Microsoft on Tuesday delivered nine important patches to fix vulnerabilities in SQL Server, Exchange Server, Vista and Windows Server. Among the details, which were previewed last week. CVE-2008-0085: A vulnerability in the way SQL Server manages memory page reuse. An attacker with database operator...
- Tags: Microsoft SQL Server, Vulnerability, Patch Management, Microsoft Corp., Microsoft Outlook Web Access, Microsoft Windows, Microsoft Outlook, Microsoft Office, Security, Databases, Servers, Operating Systems, Software, Office Suites, Enterprise Software, Data Management, Hardware, Larry Dignan
- Blog posts 2008-07-08
- One month later and the HTC Touch Diamond has lost some shine
- I just passed the one month mark with the HTC Touch Diamond and it has been a love/hate relationship that is now ending with me sending the device to a friend to check out. I was pretty blown away by the Teeter game, TouchFLO 3D, FM radio, and many other...
- Tags: High Tech Computer Corp., Device, HTC Touch, Keyboards, Monitors & Displays, Microsoft Windows, E-mail, Handhelds, Operating Systems, Hardware, Peripherals, Components, Software, Online Communications, Matthew Miller
- Blog posts 2008-07-08
- U.K's most spammed person receives 44,000 spam emails daily
- When you get so much spam that your anti-spam provider decides to use you in a marketing campaign, your spam problem turns into an asset for the community, and researchers running honeypots can only envy you for the sample of spam emails you receive on a daily basis. According to...
- Tags: Orange PCS, Internet Service Provider, U.K, Spam Email, Internet Service Providers (ISPs), E-mail, Internet, Online Communications, Dancho Danchev
- Blog posts 2008-07-08
- SAP's TV budget: more waste
- Regular readers will know that I'm pretty hard on enterprise vendors, especially when I believe they are wasting customers' money. Last month for instance I dinged Oracle for wasting money on English language advertising at Madrid Barajas airport. This morning SAP gets my attention. They are sponsoring...
- Tags: SAP AG, TV, Dennis Howlett
- Blog posts 2008-07-08
- News to know: Linux; iPhone; Gmail; Insecure antivirus software; SAP
- Notable headlines: Phil Wainewright: SaaS star leaves SAP for Salesforce.com Dennis Howlett: Ticking bombs in enterprise land Garett Rogers: Your Gmail is now a lot more secure Dancho Danchev: Approximately 800 vulnerabilities discovered in antivirus products ...
- Tags: Software, Apple iPhone, Linux, Google Gmail, SAP AG, Antivirus Software, Microsoft Corp., Twitter, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Larry Dignan
- Blog posts 2008-07-08
- Advanced Mac Mailer for Tiger (zip)
- Advanced Mac Mailer for Tiger - allows you to send out personalized bulk messages and handle multiple lists with unlimited number of subscribers in each list. It offers you an option to use message templates with embedded fields taken from your customer database to add personalized look to your messages....
- Tags: Message, Apple Macintosh, IM, Instant Messaging, Desktops, Internet, Online Communications, Hardware
- Software downloads 2008-07-08
- Advanced Mac Mailer for Panther (zip)
- Advanced Mac Mailer for Panther -allows you to send out personalized bulk messages and handle multiple lists with unlimited number of subscribers in each list. It offers you an option to use message templates with embedded fields taken from your customer database to add personalized look to your messages. It...
- Tags: Message, Apple Macintosh, Panther, IM, Instant Messaging, Internet, Online Communications
- Software downloads 2008-07-08
- Advanced Mac Mailer for Leopard (zip)
- Advanced Mac Mailer for Leopard allows you to send out personalized bulk messages and handle multiple lists with unlimited number of subscribers in each list. It offers you an option to use message templates with embedded fields taken from your customer database to add personalized look to your messages. It...
- Tags: Message, Apple Macintosh, IM, Instant Messaging, Desktops, Internet, Online Communications, Hardware
- Software downloads 2008-07-08
- Ticking bombs in enterprise land
- I believe the enterprise software industry is heading for major problems. It started when I read Francine McKenna where she talks about what she sees as a doomsday scenario for at least one of the Big Four audit businesses. Francine's focus is on questioning the effectiveness of current methods for...
- Tags: Software, Audit, Francine, Tools & Techniques, Financial Accounting, Management, Finance, Dennis Howlett
- Blog posts 2008-07-07
- UPDATED: Learning how to use "green" and Microsoft in the same sentence
- NOTE: I've updated this post to include another link with tips on other Microsoft technologies that can contribute to your company's green credentials as well as the link for the Imagine Cup winners. It being the week of Microsoft's annual big-deal partner conference and all, I thought...
- Tags: Data Center, Green Technology, Microsoft Corp., Data Centers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2008-07-07
- Demographics forging a new Net market: It's not your kids' Web
- It's easy and fashionable to talk about "digital natives" that have grown up online, but the demographics of the United States are shifting radically to the grey and Web services developers should heed that news and make changes in their products and plans as a result. Old coots, like me,...
- Tags: U.S., Web, Web Service, Advertising Age, West, Channel Management, Marketing, Mitch Ratcliffe
- Blog posts 2008-07-07
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore okBy the same token......who are the "customers" of the "back office" people? Yeah, the CSRs. You keep them in house but outsource the "back office", and all you've accomplished is a slight shift of the dissatisfaction - your...
- Tags: Operational accounting, Strategy, back-office, outsourcing, Offshore outsourcing dings customer satisfaction, back-office offshore, offshore outsourcing, information technology
- Discussion threads 2008-07-07
- Lemon-filled odorless socks?
- According to the latest American Chemical Society ACS Weekly PressPac, Portuguese researchers have developed a new type of microcapsule filled with perfume and embedded in fabric for production of scented suits, socks, undergarments and other clothing. This PressPac contains a very short note titled 'Toward perfumed-clothing: Fabric-friendly microcapsules hide unpleasant...
- Tags: Technique, Researcher, Agent, American Chemical Society, Productivity, Real Estate, Business Operations, Roland Piquepaille
- Blog posts 2008-07-07
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok
- A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office operations has a limited impact. The working paper, conducted by the University of Michigan as well as Nasscom,...
- Tags: Offshore, Customer Service, Offshore Outsourcing, Customer Satisfaction, Back-office, Offshoring, Outsourcing, Product Marketing, Operational Accounting, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Finance, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-07-07
- The nightmare of buying enterprise software
- The nightmare of buying enterprise softwareIt sounds to me...like the blame lays with the salesman selling the user something he doesn't need. But then salesmen are often ill trained on what their company actually offers. Then again, the bigger the software the bigger the price and the bigger the commission.Let's...
- Tags: Tools & Techniques, PRODUCTIVITY, Sales strategy, Sales force management, enterprise software, software, software company, tool
- Discussion threads 2008-07-07
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