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Amdocs launches products for digital ads, retail: Amdocs launches products for digital ads, retailSearch "+Amdocs +911" [nt].; Tags: Amdocs, advertisement; Discussion threads 2008-01-16
Enabling Next-Generation Convergent Billing With Amdocs and HP Integrity Solutions: Faced with ever-changing market dynamics, Service Providers SPs are striving to improve their competitive positioning. To be successful, SPs must increase their operating efficiencies in order to manage and control costs. At the same time, they must increase revenues by acquiring, retaining and growing high-value customers. The Amdocs Next-Generation Convergent...; Tags: HP Integrity, Amdocs, Billing, Hewlett-Packard Co., Amdocs Next-Generation Convergent Billing Solution, Business Services; White papers 2007-03-01
Amdocs CRM 6 on HP Integrity Servers: Scalable Customer Relationship Management Solutions: Customers have so many choices in the global economy, that companies who maintain strong relationships with their customers definitely have an edge in being able to differentiate themselves through the quality of their customer contacts. Developing a stronger and more personal relationship with each customer is an important ingredient in...; Tags: HP Integrity, Amdocs, Hewlett-Packard Co., Customer, Server, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2006-12-01
Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy: The shift to customer-centricity is being driven both by service providers and their customers. Customers are increasingly demanding better customer service from their service providers. When a customer's service is interrupted, they expect the service provider to not only already know that they have been affected and to identify the...; Tags: Strategy, Amdocs, Service Provider, Business Services; White papers 2006-05-01
Outlook Integration for Amdocs CRM: This paper is a technical description of the software product, aimed to create bi-directional integration between Amdocs CRM and Microsoft Outlook. The paper describes key features of the Outlook Integration for Amdocs CRM provides a high-level architectural overview of the solution and its components, and exhibits the functional and implementation...; Tags: Amdocs, CRM, Integration, Microsoft Outlook, Advertising & Promotion, Customer Relationship Management (CRM), Groupware, Microsoft Office, Enterprise Software, Office Suites, Software, Marketing; White papers 2005-09-21

Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution: Amdocs Order-to-Activation Solution takes an Integrated Customer Management ICM approach to resolving the fulfillment crisis for next generation services, packages and bundles. Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person wants his or her...; Tags: Amdocs, Service Fulfillment, Amdocs Order-to-Activation Solution, Business Services, Operational Planning, Strategy, Business Operations, Management; White papers 2005-06-01
IPTV and IP Convergence: Gaining Competitive Advantage by Creating the Intentional Customer Experience: In order for wireline Communication Service Providers CSPs to address the decline in their traditional business, they must include IPTV as a strategic component in their service bundle. However, rapidly launching IPTV, VoIP and other digital content services is not enough. To achieve market leadership, CSPs must undergo a significant...; Tags: Amdocs, IP Television, Competitive Advantage, IP, Convergence, TVs, Tv & Home Theater, Broadband Internet, Personal Technology, Home Entertainment, Telecommunications; White papers 2005-02-01
Amdocs Case Study: E-Plus: E-Plus wanted to be a market leader in mobile data. To offer products where content plays a dominant role, one needs flexible systems. Amdocs is a strategic partner for E-Plus in the next generation. Amdocs provides them with a flexible system that supports GSM, GPRS data and content-related services, and...; Tags: Amdocs, Advertising & Promotion, Cellular Phones, Marketing, Consumer Electronics, Personal Technology; Case studies

Additional Resources

Salesforce acquires InStranet; Will take it SaaS and better target call centers: Salesforce.com said Wednesday that it will acquire InStranet, which provides knowledge management software for call centers, and integrate its technology with its existing CRM customer service and support offering. Simply put, Salesforce.com is acquiring traditional enterprise software for $31.5 million and turning it into a service in an effort to...; Tags: Salesforce.com Inc., InStranet Inc., Software-as-a-service, Falcione, Sales Force Management, Sales, Larry Dignan; Blog posts 2008-08-19
Mapping the enterprise CRM landscape: Forrester Research maps out the landscape in the enterprise CRM world in a report, "Enterprise CRM Suites, Q1 2007" ($995). Following is the executive summary:Forrester evaluated leading enterprise CRM suites vendors across 493 criteria and found that Oracles Siebel CRM and SAPs mySAP CRM are the clear Leaders. They offer...; Tags: Customer relationship management (CRM), Enterprise software, CRM, Oracles; Blog posts 2007-03-23
Pre-Emptive Troubleshooting Offers Clear ROI: Qpass drives the world's digital commerce by enabling the selling of any product or service. At Qpass, the Digital Commerce Division of Amdocs, availability is not only critical to selling their solution, availability is the solution. Every product or service that allows the Qpass team to move more quickly, improve...; Tags: BEA Systems Inc., ROI, Qpass, Clear, Roi/Tco, Application Servers, Middleware, Enterprise Software, Finance, Managerial Accounting, Software; Case studies 2007-03-01
SAP, Oracle under the SOA, on-demand gun: SAPs first fourth quarter miss in seven years has analysts painting a grim picture in the enterprise applications market as new trends such as services oriented architecture SOA win out. The picture goes something like this: SAPs big miss in...; Tags: General, Software Infrastructure, SAP, Oracle, SAP AG; Blog posts 2007-01-12
Former Comverse execs charged with stock option fraud: Former Comverse execs charged with stock option fraudComverse eh?Why am I not surprised?Do a search with the terms "Comverse," "Amdocs," "Odigo," and "911," paying particular attention to hits that describe insider trading and the taxpayer trillions gone missing under the watch of Dov Zakheim. Then study how angry you...; Tags: Stock options, PRODUCTIVITY, Investment, Strategy, Comverse Technology Inc., Microsoft Corp., monopolist, stock option, stock, computer; Discussion threads 2006-08-09
McAfee in the news: McAfee in the newsMcAfeeFinjan or Radware, with Finjan making more sense.not the first time, won't be the last...http://us.mcafee.com/virusInfo/default.asp?id=description&virus_k=136998McAfee DAT 4629 falsely tagged a bunch of things too, and recently. The only difference is which things it tagged. 4629 was a big deal inasmuch as it was the first...; Tags: Cyberthreats, Viruses and worms, Spyware, adware & malware, SECURITY, McAfee Inc., virus; Discussion threads 2006-03-13
Hosted sector leaps to 10% share of CRM market: Hosted CRM revenues doubled between 2003 and 2004, leaping from 5% to a 10% revenue share of the total CRM software market, according to new research published today by AMR Research. The surge comes against the backdrop of a moribund market for conventional licensed CRM packages, which despite a small...; Tags: revenue, CRM; Blog posts 2005-08-23
On-demand upstarts beating Siebel for attention...and that's about it: Today I came across Forrester’s latest CRM vendor evaluation: Siebel continues to lead the pack. Siebel continues to offer the most comprehensive solution-set for enterprise-class organizations, with the largest array of front-office solutions tailored to specific industry challenges and opportunities. SAP has momentum and is gaining ground. SAP, through mySAP...; Tags: Siebel Systems Inc., CRM; Blog posts 2005-08-05
Port spike may portend an attack, experts say: Port spike may portend an attack, experts sayI smell a wormSo...how many machines do you guys think will get borked by this upcoming windows worm?Belongs in Opinion sectionMight. Maybe. Could. If. May. All words that have no place in a supposed news articleIs this creative writing 101?.And when the Sun...; Tags: SECURITY, Viruses and worms, Cyberthreats, attack, Microsoft Corp.; Discussion threads 2005-06-23
Make a VoIP call from within PowerPoint? Yes, it will happen: Make a VoIP call from within PowerPoint or Excel?Yes, it will happen - as part of some new alliances Microsoft will be using to get into the VoIP space.The giant from Redmond announced today that it will offer its Connected Services Framework integrated software services platform to enable AT&T, Amdocs...; Tags: AT&T Corp., Connected Corp., Connected Services Framework; Blog posts 2005-06-06
Extending CRM With Knowledge Management: Automating Problem Resolution With Knowledge-Empowered Customer Service: In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies.; Tags: Problem Resolution, Knowledge, CRM, Knowledge Management, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Strategy, Enterprise Software, Software, Marketing, Data Management, Management; Webcasts
Measuring and Managing Intangibles in Mobile Commerce: The Potential of Mediation Standards: The 3G challenge for Digifone was to 'move up the value chain. As solution, the IT team at Digifone focused on mediation software and processes. Mediation refers to the processing and delivering of information between a telecommunications network, for example a GSM or 3G network, and an operator's business support...; Tags: Mobile, Mediation, Network, Standards, 3G, Cellular Phones, Channel Management, Wireless, Networking, Consumer Electronics, Personal Technology, Marketing; Case studies