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	<title><![CDATA[agent Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/agent.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to agent]]></description>
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		<title><![CDATA[TekPhone 1.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1191153]]></link>
		<description><![CDATA[TekPhone is a SIP Session Initiation Protocol VoIP Softphone that provides UA agent functions (Based on RFC 3261) runs under Windows (XP, Vista, 2003 Server). TekPhone supports Only G.711 A - Mu law codecs and RFC 2833 for DTMF digit delivery and UPnP for NAT traversal. You can also set...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 20 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sip.html"><![CDATA[SIP]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/rfc.html"><![CDATA[RFC]]></category>
		<category domain="http://updates.zdnet.com/tags/yasin+kaplan.html"><![CDATA[Yasin KAPLAN]]></category>
		<category domain="http://updates.zdnet.com/tags/tekphone.html"><![CDATA[TekPhone]]></category>
		<category domain="http://updates.zdnet.com/tags/session+initiation+protocol+%2528sip%2529.html"><![CDATA[Session Initiation Protocol (SIP)]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[OpenLM Light Agent for ESRI ArcGIS 1.5.4 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1186459]]></link>
		<description><![CDATA[OpenLM is a floating license booster for ESRI ArcGIS. It allows system managers to boost the usage of the existing pool of floating licenses by releasing the license back to the pool when the software is idle. OpenLM is designed to fill the gap between existing features available in any...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 16 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/environmental+systems+research+institute+inc..html"><![CDATA[Environmental Systems Research Institute Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/global+maps.html"><![CDATA[Global Maps]]></category>
		<category domain="http://updates.zdnet.com/tags/openlm.html"><![CDATA[OpenLM]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[OroMailCenter 2.13 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1184481]]></link>
		<description><![CDATA[OroMailCenter, a multi-user e-mail management software, allows your agents to track and manage all requests received by e-mail from your customers. Your customers can be notified that you received their e-mail, by an automatic answer that can even include their request number. All agents share the same centralized database so...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 11 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/orologic.html"><![CDATA[OroLogic]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail+management.html"><![CDATA[E-mail Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Is MySQL an "albatross" around the neck of Larry Ellison?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11474-0.html?forumID=1&threadID=71440&messageID=1377971&start=0]]></link>
		<description><![CDATA[The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 05:58:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/mysql.html"><![CDATA[MySQL]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[open source]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+ellison.html"><![CDATA[Larry Ellison]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[agent]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Agent Log for Symbian (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1193779]]></link>
		<description><![CDATA[Agent Log is a comprehensive tool to manage your day to day tasks. Agent Log offers a great way to keep track all your tasks with reminder. Specially made for Agents and Agencies.In today&apos;&apos;s fast moving world, it is always a pain to remember your critical tasks. We have to...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 31 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/symbian+inc..html"><![CDATA[Symbian Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/infodev+technologies.html"><![CDATA[Infodev Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/agent+log.html"><![CDATA[Agent Log]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[iReasoning MIB Browser Personal Edition 6.32 build 2573 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1170847]]></link>
		<description><![CDATA[iReasoning MIB Browser is an indispensable tool for engineers to manage SNMP enabled network devices and applications. It allows users to load standard, proprietary MIBs, and even some mal-formed MIBs. It also allows them to issue SNMP requests to retrieve agent&apos;s data, or make changes to the agent. A built-in...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 26 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/snmp.html"><![CDATA[SNMP]]></category>
		<category domain="http://updates.zdnet.com/tags/ireasoning.html"><![CDATA[iReasoning]]></category>
		<category domain="http://updates.zdnet.com/tags/ireasoning+mib+browser.html"><![CDATA[iReasoning MIB Browser]]></category>
		<category domain="http://updates.zdnet.com/tags/network+administration.html"><![CDATA[Network Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Sophos Endpoint Secuirty & Data Protection 9.0 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1178979]]></link>
		<description><![CDATA[A single agent delivers antivirus and anti-spyware protection, client firewall, data leakage prevention DLP content monitoring, management of removable storage devices and detects and blocks unauthorized software. Combined with integrated network access control NAC and encryption to ensure policy compliance and secure your data, Sophos Endpoint Security and Data Protection...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 14 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/data+protection.html"><![CDATA[Data Protection]]></category>
		<category domain="http://updates.zdnet.com/tags/removable+storage.html"><![CDATA[Removable Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/antivirus.html"><![CDATA[Antivirus]]></category>
		<category domain="http://updates.zdnet.com/tags/compliance.html"><![CDATA[Compliance]]></category>
		<category domain="http://updates.zdnet.com/tags/sophos+plc..html"><![CDATA[Sophos Plc.]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[Computer]]></category>
		<category domain="http://updates.zdnet.com/tags/anti-spyware.html"><![CDATA[Anti-spyware]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://updates.zdnet.com/tags/spyware%252c+adware+%2526+malware.html"><![CDATA[Spyware, Adware & Malware]]></category>
		<category domain="http://updates.zdnet.com/tags/spyware.html"><![CDATA[Spyware]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/viruses+and+worms.html"><![CDATA[Viruses And Worms]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[How to "MAP" Your Infrastructure for Windows 7 and Server 2008]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1168745]]></link>
		<description><![CDATA[The Microsoft Assessment and Planning MAP Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. The data and analysis that this tool provides can significantly simplify the planning process for a wide range...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 12 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[Server]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/global+knowledge.html"><![CDATA[Global Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[SysHawk Log Agent 1.0.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1163637]]></link>
		<description><![CDATA[The SysHawk log agents allows any server/workstation log file to be scanned for any phrase configured in its database. If a phrase match occurs an alert e-mail will be sent. The SysHawk Log Agent allows unlimited e-mail recipients, unlimited logs monitored. Your charge is a site license which means you...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 10 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/emergentcode.html"><![CDATA[Emergentcode]]></category>
		<category domain="http://updates.zdnet.com/tags/syshawk+log+agent.html"><![CDATA[SysHawk Log Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/workstations.html"><![CDATA[Workstations]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Direction Generale de l'Aviation Civile Uses Web 2.0 to Facilitate Collaboration and Unify 12,000 Staff Members]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171359]]></link>
		<description><![CDATA[Direction Generale de l'Aviation Civile DGAC wanted to streamline access points for each agent's workspace, optimizing access to management system content and services, as part of the overall public services modernization project and facilitate collaboration, resources pooling, knowledge sharing, and electronic administrative processes. The challenge was to create a DGAC...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/virtual+office.html"><![CDATA[Virtual Office]]></category>
		<category domain="http://updates.zdnet.com/tags/identity.html"><![CDATA[Identity]]></category>
		<category domain="http://updates.zdnet.com/tags/ldap.html"><![CDATA[LDAP]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/directory+services.html"><![CDATA[Directory Services]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Agent SVN 1.3 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1151971]]></link>
		<description><![CDATA[Agent SVN is an implementation of the MSSCCI for the Subversion version control. It allows Subversion to seamlessly integrate with the Visual Studio or Visual C++ development environments. It will also work with any other MSSCCI compliant IDE. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 29 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/svn.html"><![CDATA[SVN]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/xidicone.html"><![CDATA[Xidicone]]></category>
		<category domain="http://updates.zdnet.com/tags/agent+svn.html"><![CDATA[Agent SVN]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+development+tools.html"><![CDATA[Microsoft Development Tools]]></category>
		<category domain="http://updates.zdnet.com/tags/programming+languages.html"><![CDATA[Programming Languages]]></category>
		<category domain="http://updates.zdnet.com/tags/c%252fc%252b%252b.html"><![CDATA[C/C++]]></category>
		<category domain="http://updates.zdnet.com/tags/development+tools.html"><![CDATA[Development Tools]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
	</item>
	<item>
		<title><![CDATA[Network Asset Tracker Pro 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1145569]]></link>
		<description><![CDATA[Network Asset Tracker Pro is a comprehensive network inventory solution that enables you to scan all the nodes of your network with just one click. Get complete information about operating system, service packs, hotfixes, hardware, software and running processes on remote PCs. Powerful reporting module helps you save a lot...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/pc.html"><![CDATA[PC]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/mis+utilities.html"><![CDATA[MIS Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/wmi.html"><![CDATA[WMI]]></category>
		<category domain="http://updates.zdnet.com/tags/network+asset+tracker+pro.html"><![CDATA[Network Asset Tracker Pro]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[MacForensicsLab Field Agent 2.9 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1144173]]></link>
		<description><![CDATA[MacForensicsLab Field Agent is the first and only freely available to law enforcement tri-platform tool designed specifically to help combat Crimes Against Children. It offers investigators a powerful yet easy to use tool with a skin tone analyzer that makes finding images of child pornography fast and easy. Designed for...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 17 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/law+enforcement.html"><![CDATA[Law Enforcement]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/macforensicslab+field+agent.html"><![CDATA[MacForensicsLab Field Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/field+agent.html"><![CDATA[Field Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
	</item>
	<item>
		<title><![CDATA[Live Webcast: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1126341]]></link>
		<description><![CDATA[Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators.  ...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 28 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/logmein.html"><![CDATA[LogMeIn]]></category>
		<category domain="http://updates.zdnet.com/tags/penske.html"><![CDATA[Penske]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Agent 5.0.1171 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1125261]]></link>
		<description><![CDATA[Agent (32-bit) is a powerful Newsreader with integrated e-mail.It has a superb user interface and it works both online and offline. Features include: the ability to view images and binary attachments; an intelligent header and article database; multi-level article threading using both the subject and article ID so that you...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 26 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[Service Company Handles Escalated Calls Faster, Cuts Labor and Training Costs]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152513]]></link>
		<description><![CDATA[N.E.W. Customer Service Companies NEW is one of the world's largest providers of buyer protection programs, extended service plans, and consumer product support. About 1,400 customer service agents are home-based, and NEW needed an efficient way for them to work collaboratively and cut their call-handling time. Before, agents used public...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/training.html"><![CDATA[Training]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Insurance Brokerage Saves $3 Million, Boosts Competitiveness With Unified Communications]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1124543]]></link>
		<description><![CDATA[Extend Health was experiencing 100 percent annual growth and bumping against the scalability limits of its Cisco-based call center. To eliminate those limits, the company turned to a custom solution based on Microsoft unified communications technologies. The solution immediately scaled to support almost twice as many agents as the Cisco...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 29 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/outsource.html"><![CDATA[Outsource]]></category>
		<category domain="http://updates.zdnet.com/tags/unified+communications.html"><![CDATA[Unified Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/scalability.html"><![CDATA[Scalability]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/insurance+brokerage.html"><![CDATA[Insurance Brokerage]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/insurance.html"><![CDATA[Insurance]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+insurance.html"><![CDATA[Corporate Insurance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[A Secure Agent Platform for Active RFID]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1188915]]></link>
		<description><![CDATA[RFID are used to identify products in factory automation applications; Multi agent systems are a possibility to introduce flexibility into production processes. This paper introduces a platform that allows to combine both technologies and to run a software agent on an active RFID device and as a result gain increased...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 24 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/rfid.html"><![CDATA[RFID]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/biometrics.html"><![CDATA[Biometrics]]></category>
	</item>
	<item>
		<title><![CDATA[Agents on RFID Tags - A Chance to Increase Flexibility in Automation]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1189009]]></link>
		<description><![CDATA[RFIDs Radio Frequency Identification are used for identification of products in manifold areas including industrial automation. Their ability to identify products tremendously supports keeping control over the products in a plant and to set the basis for decisions to optimize the production process. Agent systems, on the other hand, offer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 24 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/automation.html"><![CDATA[Automation]]></category>
		<category domain="http://updates.zdnet.com/tags/rfid+tag.html"><![CDATA[RFID Tag]]></category>
		<category domain="http://updates.zdnet.com/tags/austrian+academy+of+science.html"><![CDATA[Austrian Academy Of Science]]></category>
		<category domain="http://updates.zdnet.com/tags/rfid.html"><![CDATA[RFID]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/biometrics.html"><![CDATA[Biometrics]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[agentEZ 8.5.3 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1134461]]></link>
		<description><![CDATA[agentEZ allows you to quickly and easily see the underlying causes for any agent problems sparing you from the tedium and headaches that so often come with manually tracking down these problems. A time-saving tool for Domino administration. Version 8.5.3 added new information options, renamed and improved visibility of Group...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 20 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/ytria.html"><![CDATA[Ytria]]></category>
		<category domain="http://updates.zdnet.com/tags/agentez.html"><![CDATA[agentEZ]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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