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- Fired Director of IT accused of destroying organ donor information of former company
- Here's a story that will make you absolutely sick. I used to live in Houston, time to time I still check out the Houston Chronicle... which I did this morning. I was interested in reading more about the altercation between the Astros pitcher and general manager, but then I stumbled...
- Blog posts 2008-06-26
- Can open source help liberate the bureaucracy?
- Britain's national plan to bring order and interoperability to the patient records and operations of the national health service was going to cost about £1.2bn and be an enormous business and political success by early 1998. Ten years later it's widely expected to be a continuing £13bn pound...
- Blog posts 2008-06-05
- Government Agency Improves Service and Lowers Costs With Standardized CRM Solution
- The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for the Economy and Transport identified areas where it could improve upon its service delivery. To achieve this end, managers sought to consolidate...
- Case studies 2008-06-05
- Miracles happen: a transparent gov't dashboard
- Failed government projects often remain hidden behind layers of bureaucratic obfuscation, only to be revealed after an agency has wasted substantial time and money. Given this, imagine my surprise upon learning of a state agency providing the public with genuine transparency and openness with web-based, real-time project...
- Blog posts 2008-06-03
- Digital Marketing and Event Solutions Agency Boosts Productivity and Morale With SharePoint Intranet
- Cramer is a Boston-area agency specializing in digital marketing and event solutions. To maintain content and brand consistency, Cramer needed a system for management and version control of templates, budgets, forms and other data in a central repository that would increase efficiency in proposal development and help support the sales...
- Case studies 2008-05-22
- UK education agency nixes OOXML
- Office Open XML – the open standard with a trademark in its name – might be good enough for the International Standards Organization but it's not acceptable to British schools, InfoWeek reports. "In the context of the education system," lack of truly open standards in Office 2007 "can result...
- Blog posts 2008-05-13
- Government IT failures: "Room for improvement" [interview and podcast]
- Given the size, scope and frequency of government IT failures, it's important to understand the dynamics underlying these projects. To learn more about federal IT, I interviewed two federal systems experts from CA, developer of the Clarity project portfolio management PPM solution. Gil...
- Blog posts 2008-05-07
- Railway Ticketing Agency Improves Performance and Eases IT Management
- Voyages-sncf.com is the online travel agency for the Societe Nationale des Chemins de fer Francais SNCF, a public enterprise that operates rail services for passengers and freight throughout France. With more than 9 million Web site visitors a month, Voyages-sncf.com needed to ensure that its ticketing Web site is available...
- Case studies 2008-05-01
- German Crime Agency Bundeskriminalamt Pursues SOA to Automate Processes and Protect Data
- Bundeskriminalamt BKA is the German federal crime agency. Bundeskriminalamt BKA wanted to implement a service-oriented architecture SOA and automate internal BKA business processes and ensure a smooth integration with the existing operational IT infrastructure. The challenge was to establish a component model to support a gradual, iterative strategy and support...
- Case studies 2008-05-01
- Why are reformers destroying Veterans' health computer system?
- Roger Maduro right doesn't look like a hero. Like most heroes he never sought the status, just tried to do right and shine a light on what works. What works, he thinks is VistA, and the Veterans Administration system that computer code supports. In shining the light...
- Blog posts 2008-04-18
- Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
- The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique challenge: collaboration between offices across time zones. Managers had little visibility into what employees were doing. Lacking this basic knowledge, decision makers had...
- Case studies 2008-04-14
- Attacks escalate on critical U.S. government networks: Will a Manhattan Project work?
- Last week Department of Homeland Security Michael Chertoff outlined plans for a federal Manhattan Project to bolster cyber security. The big question is whether this project will bolster cyber security defenses as attacks on U.S. infrastructure escalate. In a nutshell, Chertoff says federal agencies will cut the...
- Blog posts 2008-04-13
- Government Agency Delivers Mobility, Improves Security With New Operating System
- The Ministry of Justice and the Police is responsible for law enforcement in Norway. In order to enable its 400 employees to deliver on its mission, the Ministry wanted to improve productivity by providing users with flexible mobility options. At the same time, the Ministry wanted to enhance security. The...
- Case studies 2008-04-01
- State Agency Upgrades Operating System to Support Consolidation and Virtualization
- The State of California relies on technology to run all facets of government. Department of Technology Services DTS wanted to encourage a shared services model in order to provide a higher level of service to customer agencies and decrease overall costs. In late 2007, DTS decided to upgrade its data...
- Case studies 2008-04-01
- Non-Profit Agency Consolidates Servers and Increases Performance by 300%
- The 138 employees of the social service agency Cincinnati Union Bethel provide support and education programs that assist urban women, children, families, and communities in Cincinnati, Ohio. The organization needed a solution that would allow them to use more of the inexpensive thin clients to access network applications from off-site...
- Case studies 2008-03-12
- FBI has more plans for criminal datasharing
- Are you ready for the "one-stop shop" of nationwide local, state and federal criminal records? Cops around the country are salivating for the Justice Department's National Data Exchange or N-DEx, says the Washington Post. Federal authorities have high hopes for the N-DEx system, which is to begin...
- Blog posts 2008-03-06
- IPv6 Integration in Federal Government: Adopt a Phased Approach for Minimal Disruption and Earlier Benefits
- U.S. federal government agencies are required to integrate IPv6 into their network infrastructures, but the mandate does not define the required steps. The way an agency plans and executes the IPv6 integration will have long-lasting ramifications on agency operations, IT, and mission effectiveness. It is a myth that organizations must...
- White papers 2008-03-01
- Cisco Mobile Network Solutions for Public Safety
- Public safety agencies want to improve their effectiveness and responsiveness to incidents within or outside their jurisdiction. With increased focus on homeland security, these agencies need even better interdepartmental and interagency communications with their most important resource, police officers and first responders in the field. Information technology, device technology, wireless,...
- White papers 2008-03-01
- You can keep on asking...
- But you have to ask the right questions. Two senators have sent a letter to 24 US agencies asking them to report on their progress in data protection. This article at Federal Computer Week highlights the woeful state of security compliance at most US agencies. This...
- Blog posts 2008-02-26
- Vonage customer cancels, then gets call from collection agency, and then...
- Wayne Anderson, from the south Chicago suburb of Antoich, was frustrated that - how shall we say this- his efforts to cancel his Vonage service wasn't handled with the smoothest business process best practices. Wayne was so p.o.'ed that he wrote into Stephanie...
- Blog posts 2008-02-20
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