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	<title><![CDATA[african bank Resources | ZDNet]]></title>
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		<title><![CDATA[African Bank Achieves 97% SLA Compliance With Its Suppliers Using CA's Unicenter ServicePlus Service Desk]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=285736]]></link>
		<description><![CDATA[African Bank Limited is a wholly owned subsidiary of African Bank Investments Limited ABIL, a public company listed on the JSE Securities Exchange of South Africa. The bank wanted to improve the levels of technical support provided to its thousands of users, and also needed to centralize its help desk...]]></description>
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		<category domain="http://updates.zdnet.com/tags/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
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