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International Bank Adopts Greener IT Systems and Reduces Costs by 20 Per Cent

As one of the world's largest international banks, ABN AMRO must maintain internal efficiencies - and IT strategy is a key part of this. The bank also has a strong green agenda and is working towards reducing the environmental impact of its IT systems with a view to becoming carbon...

Tags: ABN AMRO, Bank, Dell Computer Corp., Information Technology, Strategy, Financial Services, Management

Case studies 2008-07-24

Tuvox's Speech Application Paid for Itself in the First Month and Handles Greater Call Volumes

Like any major mortgage lending and servicing company, ABN AMRO Mortgage faces the challenges of sharp price competition along with highly volatile interest rates. With the average loan life now under five years, ABN AMRO Mortgage must retain and replace customers to maintain asset value and sustain revenue. Initially, Graham...

Tags: ABN AMRO, Pay-per-call Advertising, TuVox, Advertising & Promotion, Mortgages, Marketing, Finance, Capital Structures

Case studies 2007-04-30

One of the World's Largest Banks Serves Clients in 70 Countries With Change Management

ABN-AMRO is one of the world's largest banks, with locations in over 70 countries. It provides a wide range of financial services to numerous industry segments in Brazil. ABN-AMRO needed to reduce the costs and improve the speed time-to-market of the development of projects in heterogenous platforms to meet the...

Tags: ABN AMRO, Bank, Computer Associates International Inc., Change Management, Leadership, Tools & Techniques, Management

Case studies 2007-04-02

TIBCO Improves Client Satisfaction at ABN AMRO

Netherlands-based ABN AMRO is a leading global banking institution with total assets of ?601 billion. Their aim was to enable ABN AMRO to compete more effectively against banks that have much lower overheads, such as internet banks. ABN AMRO deployed TIBCO's BPM suite which centralizes and automates all critical back-office...

Tags: ABN AMRO, TIBCO Software Inc., Business Process Automation, Operational Planning, Banking, Operational Accounting, Strategy, Enterprise Software, It Operations, Business Operations, Financial Services, Finance, Management, Software

Case studies 2007-02-26

ABN AMRO Asset Management Banks on IT Service Management

ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...

Tags: ABN AMRO, Bank, Information Technology, Axios Systems, ABN AMRO Asset Management, Asset Management, ITIL, Service Level Management, It Services, Operational Planning, Business Operations, It Operations, It service Management

Case studies

Case Study: ABN AMRO and eGain

ABN AMRO Services Company AASC supports the information technology needs of ABN AMRO in North America, primarily through Banking Applications and the Technology Infrastructure Operations Group. Following an extensive survey of its corporate customer base, AASC executives identified the need to improve online customer service. The solution to their service...

Tags: ABN AMRO, eGain Communications Corp., Channel Management, Real Estate, E-mail, Banking, Strategy, Marketing, Business Operations, Online Communications, Financial Services, Management

Case studies

Additional Resources

2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies

This CNET white paper explores the unique concept of 2-layer Business Process Management BPM supported by Oracle's Service-Oriented Architecture SOA offering, and its successful implementation at ABN AMRO, a global financial services company. BONUS! Download this paper today for your chance to win an Apple iPod! Click...

Tags: Strategy, Business Process, Oracle Corp., SOA, Service-Oriented Architecture (SOA), Operational Planning, Web Services, Business Process Automation, Financial Planning, Middleware, Enterprise Software, Software, Business Operations, It Operations, Finance

White papers 2008-03-31

Voice Self-Service Usage More Than Doubles Within First Month of Adding New Services

ABN AMRO Mortgage Group now CitiMortgage wanted to implement a system that would automatically remember call interaction details and could eliminate simple or redundant tasks, such as re-entering basic information each time a customer called. The automation and improved operational effectiveness add another layer of benefit to companies looking for...

Tags: Intervoice, Benefits, Human Resources

Case studies 2007-10-10

The social network penny drops at Oracle

Courtesy of a link from Jake Kuramoto at Oracle, it seems the social networking bug has bitten inside Oracle:Oracle people desperately want to be connected to each other. We are an increasingly distributed 60,000 plus, and one of the top feature requests we’ve had is to mandate pictures. Apparently, people...

Tags: Social Networking, Oracle Corp., Network, Dennis Howlett

Blog posts 2007-08-12

Citigroup likely to consolidate IT, back office ops

Citigroup likely to consolidate IT, back office opsThe huge number of IT guys Citigroup employsIf I look at the huge number of IT and back end service guys employed by these banks and financial organizations like Citigroup, ABN Amro, UBS, Credit Suisse, etc, one really has to wonder what these...

Tags: Strategy, Citigroup Inc., information technology, back-office

Discussion threads 2007-04-10

Is EDA the 'new' SOA?

Is EDA the 'new' SOA?Some comments from ApamaJohn Bates and I (Mark Palmer, from Progress Apama), were part of the initial discussion that touched off this discussion. I posted this discussion about your article on our blog (http://apama.typepad.com), which I'll re-post here for convenience:This article (Is EDA the ‘new'...

Tags: Service-oriented architecture (SOA), Web services, Middleware, Enterprise software, Even Microsoft, CEP, SOA, EDA, Progress Apama

Discussion threads 2007-02-27

Check those palms at the door!

Check those palms at the door!very clever...Richard, I love this entry!That was dumbSo, to you think it was really a good idea to post that much information about K-Mart's bank account information on the web. You only appear to have changed one digit....so the choices... are 0-9 for that last...

Tags: Financial services, bank, K Mart, palm

Discussion threads 2006-10-23

Did Barclays err in going with card readers for two-factor security?

Did Barclays err in going with card readers for two-factor security?Physical 'tokens' are comingIts good to see that others are picking up on this trail. The card reader is an issue, although in the Netherlands I did see ABN Amro trial a version of this that was compact and generated...

Tags: security, token, card reader, Barclays Plc.

Discussion threads 2006-08-09

BankTAO Finances 1.1 (Mac)

An offline bank account management tool with - fully customizable income/expense posts - importing of CSV files with downloaded bank statements (currently working for four dutch banks: ABN Amro, Postbank, Girotel Zakelijk, Rabobank and SNS bank and one Finnish bank Nordea) - other banks work as well, but do not...

Tags: Bank, Apple Macintosh, Tao Mac Development, Financial Services

Software downloads 2006-04-19

Liberty Alliance debuts new standard

Liberty Alliance debuts new standardAs many will surely point out.It's not a "standard", it's just another concept of how it should be.Is this what Ballmer said "has zero chance of mattering" in October 2001 ??Is this the same Liberty Alliance which Ballmer said "has zero chance of mattering" in October...

Tags: SECURITY, Microsoft .NET, Liberty Alliance, Steve Ballmer

Discussion threads 2003-11-12