Technician Resources

ZDNet Dictionary Definition

Technician: See PC technician and software technician.; Full Technician Definition >>

ZDNet Resources

Daily Debrief: Retouching 'The Godfather': In Friday's edition of the Daily Debrief, CNET News.com's Kara Tsuboi and Jim Kerstetter discuss the digital retouching of classic film The Godfather. Hear exactly what director Francis Ford Coppola requested from the technicians cleaning up his masterpiece.; Tags: Film, Technician, News, kara tsuboi, jim kerstetter, godfather, francis ford coppola, dvd, bluray, hollywood, film restroation; Videos 2008-06-06
HelpBeam (exe): HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...; Tags: Remote Support, Technician, HelpBeam, Remote Administration, Security; Software downloads 2008-05-08
Repair Shop Calendar for Workgroup (zip): This is a more powerful version of Repair Shop Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. It's perfect for technicians to plan working hours so that the orders do not overlap with someone...; Tags: Technician, Networking; Software downloads 2007-12-27
Repair Shop Calendar (exe): Repair Shop Calendar is a calendar for repair shops, dealing with cars, bikes, bicycles, home equipment, cloths and shoes. It's perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep track of scheduled appointments and what service bay technicians will be using....; Tags: Technician, Calendar, Repair Shop Calendar, E-mail, Telecom & Utilities, Online Communications; Software downloads 2007-12-12
The Technician Database 2007 (zip): The Technician Database 2007 includes many options that will make your work simple and trouble free. This useful application allows any technician to store all yours customers records in a simple way. The References option, allows you to add and update information you encounter during repairs, this information can be...; Tags: Database, Technician, Technician Database 2007, Backups, Security; Software downloads 2007-06-28

GroupLink Announces New Version of IT HelpDesk Software: This webcast has been hosted by Tripwire. It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add end users...; Tags: Novell Inc., Ticket, Information Technology, Technician, GroupLink, LDAP, Help Desk, Call Centers, Directory Services, Product Marketing, Enterprise Software, Software, It Operations, Marketing; Webcasts
The Anatomy of a Custom BlackBerry Field Force Application: Unlike many field service organizations, where the service calls originate in the call center, BOWE BELL+ HOWELL's technicians create and dispatch their own tickets. Since the technician already works onsite, the service call is often a phone call or a tap on the shoulder from a customer who needs service....; Tags: RIM BlackBerry, Technician, Handhelds, Hardware; Case studies
Bovine Artificial Insemination Cooperative Saves 25 Percent on Data Management: Agire, part of the Amelis Group, is a farming cooperative specialising in bovine artificial insemination in Normandy, France. Amelis represents 12 percent of the French bovine insemination market. The cooperative wanted a handheld technology solution that could process large volumes of data and provide insemination technicians with fast access to...; Tags: Microsoft Corp., Technician, Amelis Group, Data Management, Pocket PC, Handhelds, Microsoft Windows, Operating Systems, Hardware, Software; Case studies
City of Owen Sound IT Technician Gets Career Path Boost From Blended Learning: Known as The City by the Bay and The Scenic City, Owen Sound is a harbor town with a heritage tied to the commerce and culture of the Great Lakes. The City's PC technician is responsible for keeping more than 200 PCs operating smoothly. When the city migrated its operating...; Tags: Global Knowledge Network Inc., PC, Information Technology, Career, Technician, Scenic City, Microsoft Windows, Desktops, Operating Systems, Software, Hardware; Case studies
Service Company Eliminates the Need for 70 Paper Manuals by Providing Field Technicians With Handheld Devices: Technicians at ware-washing manufacturer Winterhalter spend most of their day in the field repairing and servicing equipment. They used handheld devices running Microsoft Windows Mobile software for Pocket PCs to record parts codes. But they had to carry numerous paper manuals to identify parts, and keying in complex codes was...; Tags: Service Management, Manual, Handheld Device, Microsoft Corp., Technician, Handhelds, It Services, Pocket PC, Hardware; Case studies
IT Services Company Speeds Response Time, Improves Customer Service: Express Computer Service Center provides on-site IT services for clients in British Columbia, Canada. The firm's technicians spend 80 percent of their time on the road, working at client locations to troubleshoot emergency problems or conduct regular maintenance. Previously, client documents and background information were stored on a central server...; Tags: Customer Service, Information Technology, Microsoft Corp., Technician, Express Computer Service Center, It Services, Strategy, Management; Case studies

Additional Resources

2016: "You're watching the Linux Channel.": July 24th, 2016. Josef Konsumer, a home-based employee and portfolio manager for ICBC/CiticorpChase, a Chinese-owned multinational investment bank, wakes up to hear his alarm clock go off at 8am, and gets out of bed, his 47-year old body aching from an aggressive personal trainer session from the...; Tags: PC, Linux, Desktops, Microsoft Windows, Data Centers, Operating Systems, Open Source, Software, Hardware, Storage, Data Management, Jason Perlow; Blog posts 2008-07-24
DIRECTV: Well HERE's Your Problem, Ma'am...: Shortly after I posted my diatribe on my problems with my DIRECTV HD receivers and the company's horrible customer service, I was contacted by Stuart Sweet, a moderator on a popular Satellite TV forums site, DBSTalk. Apparently, my post had created quite a stir and I was asked to register...; Tags: Digital Video Recorder, DirecTV, Satellite, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Jason Perlow; Blog posts 2008-07-20
DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?: DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?DIRECTV postJason - Sounds like an incredibly frustrating experience. I am really surprised the DirecTV employee would suggest disconnecting your service. The "D-word" should never be initiated or used by the employee -- Call Center...; Tags: TVs, TV & Home Theater, DirecTV, TiVo Inc.; Discussion threads 2008-07-14
IT pros: Choose a side: IT pros: Choose a sideNot so Black and White.The problem of where IT and IT employees fit into the business has never been as black and white as it's been portrayed. The "glass house" concept from the mainframe days didn't work to meet the real needs of the business -...; Tags: information technology, IT Department, IT Pros; Discussion threads 2008-07-11
Gateway FX541XT: Gateway's FX541XT occupies a strange gaming PC middle ground. At $3,500, it's not in the same price category as high-end PCs such as Dell's XPS 730 H2C, but it's also about $2,000 more than the emergent $1,500 gaming desktop we've seen this year, most recently in the Maingear Prelude....; Tags: Desktops, DVD, Consumer electronics, Network technology, Gateway FX541XT, Gateway Inc., PC; Product reviews 2008-06-18
Cable: Act, Don't React: Cable companies are no longer just TV programming suppliers. They are mega-utilities, for visual, text and spoken communication. And when service goes out, you're not just cut off from entertainment in the living room, you're cut off from work and friends. The question becomes, very quickly, how...; Tags: Cablevision Systems Corp., Network, Outage, Service, Cable, Network Technology, Manufacturing, Telecommunications, Personal Technology, Networking, Tom Steinert-Threlkeld; Blog posts 2008-06-12
Privacy flaw exposes Paris Hilton and Lindsay Lohan's private MySpace photos: The recently introduced data availability initiative at MySpace allowing everyone to share their profile data with other community and social networking sites across the Web, has just suffered its first major privacy flaw exposing the private photos of Paris Hilton and Lindsay Lohan, prompting Yahoo and MySpace to disable the...; Tags: Paris, Hilton Hotels Corp., Photograph, MySpace, Flaw, Privacy Flaw, Security, Dancho Danchev; Blog posts 2008-06-04
Does OpenOffice.org fall short?: Here's a bit from occasional contributor Imagineer66 in response to my throw-away comment that choosing between Microsoft Office and OpenOffice on functionality is like choosing between tweedle dum and tweedle dee: I am past-president for our local Lunix User Group and...; Tags: Mail Merge, OpenOffice.org, OpenOffice, Linux, Open Source, Microsoft Office, Office Suites, Software, Operating Systems, Paul Murphy; Blog posts 2008-06-04
What's in a name? For LimeLeap, apparently, a whole lot: Someone asked me the other day if I thought IT solution providers (what you might call a reseller, VAR or systems integrator) could build a reasonable branding message around green tech or environmental issues. While I haven't seen a whole lot of these companies do anything publicly, two jumped to...; Tags: Green Technology, Luzuriaga, Heather Clancy; Blog posts 2008-06-01